Amyrlin

I am trying to put a claim in atm, but the form will not go through

I have tried both IE and Waterfox, getting this error

HTTP Status 500 - URLDecoder: Illegal hex characters in escape (%) pattern - For input string: " n"

Any advice on how to proceed?

kaaria

My claim was denied. Apparently, even though the rate was cancelable by 6pm local hotel time (same as HI), I had to prepay and so it didn't count as same terms.

nacho

Wow, that's ridiculous, most OTA like Expedia requires you to prepay for your stay.

teddy25

Choice BRG does the same thing.

United935

IC Istanbul

I have made booked with IC Istanbul 3 day ago but

Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the InterContinental Hotels Ceylan Istanbul. We appreciate the opportunity to assist you with this matter.
We have verified the lower rate you found at www. We are working on the best way to adjust your reservation into a free night stay. We appreciate your patience and will contact you via email once this has been confirmed
Reservation should remain unchanged once the claim qualifies. Primary guest is required to present a valid government ID upon arrival.
We look forward to accommodating your upcoming reservation/s.
Should you have any questions or concerns, please contact us via e-mail at [email protected].


Best Regards,

XXXXXXX
Best Price Guarantee Helpdesk

but got email from hotel say


Greetings from Istanbul.
We would like to inform you that due to a government meeting confirmation during your booking dates the hotel is %100 fully booked and because of this force majeur situation,we are not able to keep any individual bookings.The total amount of xxx was refunded to your credit card yesterday.
Thanks for your understanding.
Best regards,
Asst.Revenue Manager

Im so worried for loss free night as hotel cancelled my room but I saw IHG.com they still selling room by same date today... can you advice me what i do this.

Thanks

gbryan84

Not sure if this has been mentioned, but if you have a BRG on a prepaid rate and they charge your credit card in advance, the credit card you booked the room with must be valid at the time of your stay. For all you credit card churners, make sure to put prepaid BRG's on a card you plan to have at least until the stay. Evidently, this forfeits the BRG if you do not have the credit card that the reservation was made with when you show up for your stay.

joe9222

anyone having success in SIN? Looking for 3rd parties billing in SGD

kaell

They should put you in a similar hotel at their expense, becasue you have had valid reservation

kaell

DISHONOURED RESERVATIONSIn the event an overbooking occurs due to an unforeseen stay over or any other circumstance, and a room is not available to aguest holding a reservation (prior to 16.00h), or a guaranteed reservation, the hotel must do the following:The Guest Service Manager or MOD must meet with the guest and:� Explain the circumstance and reason for the situation (i.e. guest staying over).� Apologise to the guest and explain what will be done.� The hotel must arrange and pay for the first night�s accommodations at another InterContinental Hotels Group hotel if available, or at another comparable and convenient lodging facility.� The hotel also must reimburse the guest for any reasonable expenses incurred by reason of the change, including transportationand the cost of telephone calls to notify family.� For 16.00h reservations, the hotel must reimburse the guest for the difference, if any, in the first night's lodging rate, plus tax ifthe guest arrives by 16.00h.� For Guaranteed All Night Reservations, the hotel must pay the full cost of the first night's lodging rate, plus tax, at another InterContinental Hotels Group hotel or at another convenient and comparable hotel.� If the guest has paid an advance deposit, this must be refunded to the guest in addition to the payments described above.� If the guest is still not satisfied, the hotel is responsible for taking additional necessary measures to satisfy the guest, including but not limited to a free return stay at their hotel, etc.� If a hotel does not deliver the guaranteed reserved and confirmed smoking/non smoking preference, the hotel must provide the guest with their first night�s stay free (room only).The General Manager/MOD is required to personally contact the guest that night or the following morning by phone. They must:� Apologise for the situation, and inquire into the guest�s satisfaction with the alternative accommodations.For groups, a "walked room" (when a guest must be re-accommodated in another hotel) must count toward their contracted complimentary room policy (e.g., "one complimentary room for every 50 rooms occupied", etc.).Guest complaints are investigated and if the hotel is found to have not complied with these standards it will result in loss of CQI Guest Relations points.

scubaccr

1. Totally unacceptable. The hotel full for government only applies as one of the few reasons that IC can reject RA's request to force room booking in full hotel.

2.. Since booking is confirmed, AND worse CC used to prepay room, IC Turkey must walk you to an equivalent local hotel, to a room type you would have received at IC, eg if Ambassador/RA alternate hotel room should be upgraded

3. The fact that room reservation is a BRG does not excempt hotel from following rules, whilst they can email and say they are full, they must offer alternative hotel+room, which you can accept or reject.

4. If inferior hotel+room combo, offered escalate to IHG

NovaTV

Had the same problem (couple of pages ago), try to shorten your message in Comment section, it seems there are some limites

teddy25

There are OTAs out there that will let you pay at the hotel.

There is only one ihg hotel that has the same cancelation terms inSIN.

Good luck

Yi Yang

Strange Rate Code After Valid Claim:
After I brg Seoul Holiday Inn, I got a duplicate booking, and rate type is :OXI BALANCING RC N
With price changes to more expensive rate TAT

Dolphinyong

Try to email the BRG department. If they couldn't help, then I would recommend you to just leave it. It took me about 2 weeks to secure the free room last September. The hotel is just reluctant to give out the free room, that is it...Unless you are claiming for more than 1 night, if not, I would label it as a time-consuming work, if not a mission impossible.

Amyrlin

I have found out what the problem is (with no help from IHG). The message system cannot cope with a '%' character in the message box. Something to do with Java encoding.