Delta.com Bug Reporting: The Official Master Thread
Apr 18, 2013 | 12:47 pm
#1472
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,777
Dear Delta,
I know you want me to use the app, but it doesn't work on my device.
So I resort to the PDF timetable . Why is February's still up there?
I know you want me to use the app, but it doesn't work on my device.
So I resort to the PDF timetable . Why is February's still up there?
Apr 22, 2013 | 4:19 pm
#1473
Join Date: Dec 2012
Posts: 1,117
Dear Delta,
I know you want me to use the app, but it doesn't work on my device.
So I resort to the PDF timetable . Why is February's still up there?
I know you want me to use the app, but it doesn't work on my device.
So I resort to the PDF timetable . Why is February's still up there?
Apr 23, 2013 | 8:12 am
#1474
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,777
Apr 23, 2013 | 10:51 pm
#1475
Join Date: Dec 2012
Posts: 1,117
Here's the response:
I don't understand why their answers have to be so robotic. What's wrong with "We apologize. We'll fix this right away."?
This makes me want to retch.
Anyway, no miles
Dear misterbean,
RE: Case Number XXXXXXX
Thank you for your email to Delta Air Lines mentioning the incorrect
information in February's timetable.
Our apologies for the inaccuracy and for any confusion it may have
caused. We always appreciate our customers letting us know about things
like this, and we have forwarded this on to our delta.com team to
correct.
We genuinely appreciate your support and trust.
Sincerely,
XXX XXX
Online Customer Support Desk
http://www.delta.com
RE: Case Number XXXXXXX
Thank you for your email to Delta Air Lines mentioning the incorrect
information in February's timetable.
Our apologies for the inaccuracy and for any confusion it may have
caused. We always appreciate our customers letting us know about things
like this, and we have forwarded this on to our delta.com team to
correct.
We genuinely appreciate your support and trust.
Sincerely,
XXX XXX
Online Customer Support Desk
http://www.delta.com
This makes me want to retch.
Anyway, no miles
Apr 29, 2013 | 1:46 pm
#1477
Join Date: Dec 2012
Posts: 1,117
Well that was quick... 50 minutes!
My guess is that it'll be up in 3 weeks.
Dear misterbean,
RE: Case Number XXXXXX
Thank you for your recent email regarding the flight schedule
information on delta.com.
We do understand that it must be extremely inconvenient for you to have
to write back to us repeatedly. Our records indicate that your request
has been sent to the appropriate department previously. Another reminder
will be forwarded; however, please allow time for processing the
request.
We value your participation in our SkyMiles program and would be
delighted to have another chance to restore your trust and confidence in
our service.
Sincerely,
XXXXX XXXXXX
Online Customer Support Desk
http://www.delta.com
RE: Case Number XXXXXX
Thank you for your recent email regarding the flight schedule
information on delta.com.
We do understand that it must be extremely inconvenient for you to have
to write back to us repeatedly. Our records indicate that your request
has been sent to the appropriate department previously. Another reminder
will be forwarded; however, please allow time for processing the
request.
We value your participation in our SkyMiles program and would be
delighted to have another chance to restore your trust and confidence in
our service.
Sincerely,
XXXXX XXXXXX
Online Customer Support Desk
http://www.delta.com
Apr 30, 2013 | 11:44 am
#1478
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,777
May 4, 2013 | 6:14 am
#1480
Join Date: Dec 2012
Posts: 1,117
^ The date ranges are better than the old method.
I don't know if it's new or I'm just noticing it now, but the schedules don't include the state or country name.. and so if you look under "From ATL" you get things like:
Albany (ABY)
Albany (ALB)
Charleston (CHS)
Charleston (CRW)
Columbus (CMH)
Columbus (CSG)
Columbus (UBS)
Fayetteville (FAY)
Fayetteville (FYV)
and so on...
Weird, just weird.
I don't know if it's new or I'm just noticing it now, but the schedules don't include the state or country name.. and so if you look under "From ATL" you get things like:
Albany (ABY)
Albany (ALB)
Charleston (CHS)
Charleston (CRW)
Columbus (CMH)
Columbus (CSG)
Columbus (UBS)
Fayetteville (FAY)
Fayetteville (FYV)
and so on...
Weird, just weird.
May 5, 2013 | 3:23 pm
#1481
Join Date: Jan 2009
Location: BOS
Programs: DL PM/1.4MM, Marriott Titanium Elite, TSA Pre✓, Global Entry
Posts: 87
When I login today to delta.com I see a flight not mine as my next upcoming flight. This is a flight I bought a month ago for my mom. Reservation is hers with her SM# but shows up as my next trip.
May 7, 2013 | 9:57 pm
#1482
Join Date: Jan 2011
Posts: 281
Bomb is playing with me tonight. Was looking at awards w/ Alitalia and selecting by schedule. Can't get past either the "There was a problem processing your request. Please try again" or "The flight you selected just sold out" no matter what I do.
Argh
Argh
May 8, 2013 | 3:17 pm
#1484
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 843
Anyone else having issues loading Delta.com in Firefox? I'm on a Mac running OS 10.7.5, and when I load the homepage, there's a black bar across the top (so I can't login), and none of the links (MY TRIPS, BOOK A TRIP, etc.) will expand. Working fine in Safari, so not a huge deal, but still...
May 9, 2013 | 6:50 am
#1485
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 843
Anyone else having issues loading Delta.com in Firefox? I'm on a Mac running OS 10.7.5, and when I load the homepage, there's a black bar across the top (so I can't login), and none of the links (MY TRIPS, BOOK A TRIP, etc.) will expand. Working fine in Safari, so not a huge deal, but still...