Dear misterbean,

RE: Case Number XXXXXX

Thank you for your recent email regarding the flight schedule
information on delta.com.

We do understand that it must be extremely inconvenient for you to have
to write back to us repeatedly. Our records indicate that your request
has been sent to the appropriate department previously. Another reminder
will be forwarded; however, please allow time for processing the
request.

We value your participation in our SkyMiles program and would be
delighted to have another chance to restore your trust and confidence in
our service.

Sincerely,

XXXXX XXXXXX
Online Customer Support Desk
http://www.delta.com