Delta.com Bug Reporting: The Official Master Thread
#1322




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
sorting award ticket results
For a few days now, when I get to the award ticket search results page and I try to use the pull-down menu to sort the results by a different criterion, the website kicks me out saying that my session has expired.
Google Chrome Version 23.0.1271.95 m
Google Chrome Version 23.0.1271.95 m
#1323




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
changing award tickets online
For a while, the change flights option from within award reservations was disabled. But since it's been back, the website always chokes immediately after initiating a search for alternate flights. It only gets as far as allowing me to select which flight within the confirmed itinerary that I want to change.
Google Chrome Version 23.0.1271.95 m
Google Chrome Version 23.0.1271.95 m
#1325
Join Date: Dec 2011
Location: New York
Programs: United Gold, Hilton Gold
Posts: 28
For the past week or so, using both IE and Mozilla, after launching delta.com, the home page displays for about 15 seconds, then a page appears asking me to confirm my language preference. Clicking US/English does not cause the page to disappear (appears not to register the click...Error On Page message), the home page is visible underneath this "preference" page, but is not accessible.
I had the site bookmarked in IE and thought it may be no longer active...but even typing www.delta.com as the URL causes the same result.
Anyone else having similar problems, or, thoughts on how to resolve the issue?
I had the site bookmarked in IE and thought it may be no longer active...but even typing www.delta.com as the URL causes the same result.
Anyone else having similar problems, or, thoughts on how to resolve the issue?
#1326
Join Date: Aug 2008
Location: San Diego, Ca
Programs: Hawaiian Air Fold, Delta Gold, SPG Platinum
Posts: 116
I will stay away from hyperbole, but for a conservative statement, "this new web page is the worst I have ever used from any major vendor."
And as it is December when I review who my favorite hotel and airline programs will be for the coming year, it is bad timing on their part that they screwed this up so badly at this time of the year.
Perry
And as it is December when I review who my favorite hotel and airline programs will be for the coming year, it is bad timing on their part that they screwed this up so badly at this time of the year.
Perry
#1327




Join Date: Dec 2002
Location: Lihue, HI, USA
Programs: Atmos Titanium; Delta Gold Medallion (1MM); Hilton Gold; Marriott Gold; National Executive
Posts: 1,130
When viewing the details of an itinerary, there is a small link that says "VIEW RECEIPT" near the top of the page (just above the large bar that says "FLIGHT INFORMATION". Click that link and the receipt will pop up in the middle of the page. There is a little printer icon in the upper right hand corner of the receipt. Click that and print to paper or PDF. I usually use the printer dialogue box to have it print just the first page, since the terms and conditions always run over onto the second page. The first page always has the important information including the itinerary and cost/tax info.
#1328




Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,361
Using Chrome, if I come back to delta.com after my session expired (having previously logged in) and I try to book a trip or click "More Search Options", I am redirected to
https://www.delta.com/smlogin/skymil...dRedirect=true
which just renders a blank page. Logging in again fixes the problem.
https://www.delta.com/smlogin/skymil...dRedirect=true
which just renders a blank page. Logging in again fixes the problem.
#1329
Join Date: May 2011
Programs: Delta Diamond Medallion 1MM, Hilton Diamond, Marriott Gold, National Car Executive Elite
Posts: 550
No login area on home page at delta.com
Just started for me late this afternoon. I go to delta.com, and there no longer is anywhere to log into the web page so that I can view my trips, SkyMiles account, nothing.
Refreshing, closing browser, etc. does no good. Wonderful page with no links that work to anything.
Refreshing, closing browser, etc. does no good. Wonderful page with no links that work to anything.
#1330


Join Date: Dec 2011
Programs: DL MM GM, AA Plat Pro, UA Silver, EI Silver
Posts: 2,158
Using Chrome, if I come back to delta.com after my session expired (having previously logged in) and I try to book a trip or click "More Search Options", I am redirected to
https://www.delta.com/smlogin/skymil...dRedirect=true
which just renders a blank page. Logging in again fixes the problem.
https://www.delta.com/smlogin/skymil...dRedirect=true
which just renders a blank page. Logging in again fixes the problem.
Same on firefox (new problem as of this week). "Fix" as follows: If you click "Not me" so your sky number goes away, then try searching twice, the 2nd time things clear. Dreadful dreadful system with dreadful dreadful test plan.
#1331




Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,361
Fortunately, it looks fixed-enough now. On session expired, I now get the "GET BACK IN THERE" page, but if I ignore the direction to login I can continue without logging in.
#1333
Join Date: Oct 2002
Posts: 59
When using my iPad, quite frequently I am unable to login to Delta.dumb. It seems that the page doesn't fully load and the login boxes don't appear. I've even tried to enter by clicking the Skymiles area and then clicking sign in, but it points down towards a login box that is not appearing.
Anyone else experience this and know of a remedy (short of the obvious tactic of not using an iPad--that's all i've got on the road)?
Anyone else experience this and know of a remedy (short of the obvious tactic of not using an iPad--that's all i've got on the road)?
#1334
Join Date: Jan 2011
Location: Ottawa
Posts: 46
I've been having a few *really* annoying issues with the new website.
1. I try to Check In. I successfully do so and even print boarding passes but both the desktop and mobile sites do not acknowledge that I've checked in.
2. I have been receiving emails and push notifications for trips that began and ended in the past few weeks! Hello, McFly, I don't need to check in for a flight from 10 days ago.
1. I try to Check In. I successfully do so and even print boarding passes but both the desktop and mobile sites do not acknowledge that I've checked in.
2. I have been receiving emails and push notifications for trips that began and ended in the past few weeks! Hello, McFly, I don't need to check in for a flight from 10 days ago.
#1335




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
When using my iPad, quite frequently I am unable to login to Delta.dumb. It seems that the page doesn't fully load and the login boxes don't appear. I've even tried to enter by clicking the Skymiles area and then clicking sign in, but it points down towards a login box that is not appearing.
Anyone else experience this and know of a remedy (short of the obvious tactic of not using an iPad--that's all i've got on the road)?
Anyone else experience this and know of a remedy (short of the obvious tactic of not using an iPad--that's all i've got on the road)?


