Delta.com Bug Reporting: The Official Master Thread
#1366
Join Date: Jan 2012
Posts: 197
Aerolineas not showing on delta.com?
Just over the weekend, I could book intra-S Am segments (like GIG-AEP) on partner Aerolineas. But not today. In fact, AEP is even labelled as an unknown airport today (only EZE available). Anyone has the same experience?
#1367


Join Date: Sep 2012
Location: ATL
Programs: DL PM SPG Gold HY Plat
Posts: 72
I'm not one to complain about web/application/UI design problems, and certainly not changes.
However, the new (last week) bug I'm having with dl.com is beyond even my patience levels. I cannot log-in at all unless I leave the home page first and then I have to log-in through the not so accessible log-in module at the bottom of the page that SOMETIMES pops up when my mouse moves down there.
Is anyone else seeing this issue?
However, the new (last week) bug I'm having with dl.com is beyond even my patience levels. I cannot log-in at all unless I leave the home page first and then I have to log-in through the not so accessible log-in module at the bottom of the page that SOMETIMES pops up when my mouse moves down there.
Is anyone else seeing this issue?
#1368
Join Date: May 2011
Programs: Delta Diamond Medallion 1MM, Hilton Diamond, Marriott Gold, National Car Executive Elite
Posts: 550
I'm not one to complain about web/application/UI design problems, and certainly not changes.
However, the new (last week) bug I'm having with dl.com is beyond even my patience levels. I cannot log-in at all unless I leave the home page first and then I have to log-in through the not so accessible log-in module at the bottom of the page that SOMETIMES pops up when my mouse moves down there.
Is anyone else seeing this issue?
However, the new (last week) bug I'm having with dl.com is beyond even my patience levels. I cannot log-in at all unless I leave the home page first and then I have to log-in through the not so accessible log-in module at the bottom of the page that SOMETIMES pops up when my mouse moves down there.
Is anyone else seeing this issue?
Complaints and feedback to Delta have yielded either no reply or a reply that says "log in using your credentials on the delta.com home page".
I've given up on the website. I can't even book a ticket there now because it tries to put a name on the ticket that has my middle name repeated twice, or a name without my middle name at all. Which means, of course, that my name on boarding pass doesn't match TSA's "secret database" name and thus PreCheck doesn't work, and it doesn't match my ID name.
#1369




Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 276
Session expired
I have be unsuccessful in logging on to delta.dumb with my IPAD. I get logged on and as soon as I start to navigate, it displays "session expired" error. I log on again and the same thing happens. I cleared all history, rebooted IPAD, closed all applications..tried WIFI and verizon 3G and LTE....Nothing works.
I give up. Any ideas?
I give up. Any ideas?
#1370
Join Date: Jan 2013
Posts: 2
I have never been so frustrated by a website. I somehow managed to book one flight today, but now I can't do anything without being told my session has expired. The reassurance that I will be able to go back and finish what I started is like salt in a wound - I have restarted at the beginning so many times that I am surprised my iPad is not lying across the room in pieces. The login box is tiny and half hidden at the bottom of the page so that a click often fails to bring up the keyboard. Flight search pages take forever to load, and while they look complete, scrolling is impossible - popping back to the top as soon as it is released until the wheel stops turning, often over a minute per page. I have restarted everything many times, checked all the requirements for browsers and OS, all should be fine, but it is a complete mess. I have submitted several complaints - not even one acknowledgment that they have been received. I thought the new iPad app might address some of these issues, but it just sends me back to the impossible web site. Honestly, I am at a loss for words and ideas - other than to boycott Delta until they fix this.
#1371




Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 276
I have never been so frustrated by a website. I somehow managed to book one flight today, but now I can't do anything without being told my session has expired. The reassurance that I will be able to go back and finish what I started is like salt in a wound - I have restarted at the beginning so many times that I am surprised my iPad is not lying across the room in pieces. The login box is tiny and half hidden at the bottom of the page so that a click often fails to bring up the keyboard. Flight search pages take forever to load, and while they look complete, scrolling is impossible - popping back to the top as soon as it is released until the wheel stops turning, often over a minute per page. I have restarted everything many times, checked all the requirements for browsers and OS, all should be fine, but it is a complete mess. I have submitted several complaints - not even one acknowledgment that they have been received. I thought the new iPad app might address some of these issues, but it just sends me back to the impossible web site. Honestly, I am at a loss for words and ideas - other than to boycott Delta until they fix this.
Yup.
I can use the new fly delta app on my ipad for some things. But like you said, that app sometimes sends you over to the web site for things like awards booking, redeeming a certificate, etc. and once you are there on your ipad, you're basically out of luck. Have to go to the PC to use the web site. Or call Delta and have them do it for you. Hard to believe it has been broken for so long.
#1372
Join Date: Jul 2003
Posts: 4,531
1) When I am scrolling through the calendar to pick travel dates it suddenly knocks me out and back to the main page. I have to start selecting dates all over again. Clumsy/sloppy design.
2) I have continued problems with secure flight. A few days ago I got a pop up screen asking me to confirm my data once and for all and this would apply to currently booked and all subsequent trips. When I view my trips--> passenger info, some are correct and some are not. It also appears I am unable to edit my name (in this case correct it) anymore. I had a long talk with tech support tonight and they see everything entered correctly. It remains to be seen if they are correct and I hope pre-check doesn't bounce me out. I don't know why this is so difficult.
2) I have continued problems with secure flight. A few days ago I got a pop up screen asking me to confirm my data once and for all and this would apply to currently booked and all subsequent trips. When I view my trips--> passenger info, some are correct and some are not. It also appears I am unable to edit my name (in this case correct it) anymore. I had a long talk with tech support tonight and they see everything entered correctly. It remains to be seen if they are correct and I hope pre-check doesn't bounce me out. I don't know why this is so difficult.
#1374
Join Date: Nov 2011
Posts: 109
Delta.com
Error Page Exception
SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below....
Thank you, thank you, thank you. Now you in Delta.com.IT may realize there is a problem. And maybe you will fix it???? Nah, too hopeful thinking.
Error Page Exception
SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below....
Thank you, thank you, thank you. Now you in Delta.com.IT may realize there is a problem. And maybe you will fix it???? Nah, too hopeful thinking.
#1375


Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
#1377
Join Date: May 2006
Location: MLB
Posts: 445
I did OLCI on DL.com as per my usual last night, with no problems. I actually checked twice to be sure it went all the way through the process, as I've made that mistake before.... I never print my BP, just re-print it at the airport kiosk. However, running a bit late for my flight this morning, I went to the kiosk and was just under the 30 min window pre-flight. It automatically re-booked me to the next flight, saying I couldn't check in...even though I already had. When I got to the gate, 15 mins before departure (TSA pre-check at MCO is magical), the GA was clearing stand-bys and I saw her printing a new BP for my seat to give an upgrade to someone already on the plane. I was able to stop her before she finished the process and get my seat back. Has anyone had this happen before, where you check in online but the kiosk doesn't recognize you when you're running late for the flight?
The mobile BP is pointless because it doesn't work if you do OLCI, only if you check in on the app (a deficiency v. UA). I don't always have access to a printer, and don't care to keep up with the paper while traveling anyway. I don't want to change my OLCI + kiosk re-print habit unless I absolutely have to.
The mobile BP is pointless because it doesn't work if you do OLCI, only if you check in on the app (a deficiency v. UA). I don't always have access to a printer, and don't care to keep up with the paper while traveling anyway. I don't want to change my OLCI + kiosk re-print habit unless I absolutely have to.
#1378
FlyerTalk Evangelist




Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,163
The mobile BP is pointless because it doesn't work if you do OLCI, only if you check in on the app (a deficiency v. UA). I don't always have access to a printer, and don't care to keep up with the paper while traveling anyway. I don't want to change my OLCI + kiosk re-print habit unless I absolutely have to.
It is annoying that if I OLCI then the app won't allow me to check in and can't get the BP.
#1379
FlyerTalk Evangelist




Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
You should be able to. Tap the green check mark that says "Checked In" and it will take you back through the check in process so you can get your BPs on your phone.
#1380

Join Date: Apr 2006
Location: Ohio and Colorado
Programs: AA Gold MM, HH Gold, Delta, Bonvoy,SWA
Posts: 954
Today while attempting to book a HDN-DAY round trip, the first choice on flights left from ATL and went to HDN connecting to a flight from ATL-DAY.
Only over 1000 miles between gates.
By mistake, I tried to book it without noticing this minor gate separation and "fortunately" got the "just sold out" message.
After another try, I checked a little closer and found the problem and surprisingly was able to book a good flight.
Cheers
Only over 1000 miles between gates.

By mistake, I tried to book it without noticing this minor gate separation and "fortunately" got the "just sold out" message.
After another try, I checked a little closer and found the problem and surprisingly was able to book a good flight.
Cheers

