Delta.com Bug Reporting: The Official Master Thread
#1276
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
The summary of my account when I log into DL.com is showing me having 0 EQS. When I actually go to Account History it shows the correct 19 segments though. Weird.
#1277
Join Date: Mar 2007
Location: Upper Left Corner of the Map
Programs: AS MVPG & Board Room, Marriott Silver, Global Entry
Posts: 2,203
I've been trying to use the flexible day option for international travel, and it shows NOT AVAILABLE on nearly every square. I may have to resort to creating my own.
#1278
Join Date: Oct 2002
Location: Los Angeles, CA
Programs: DL PM
Posts: 1,094
What is happening with the ability to book AF award tickets in biz? I've never had trouble for flights in winter and no matter what dates/itineraries I insert, I always get the "sold out" message at the end and others are having the same problems. Is this a glitch that is taking a long time to remedy?
#1281




Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
E Boarding Pass not being sent to smartphone.
I checked in yesterday and requestes both a paper and an E Boarding pass, which is what I always do. I received a test on my phone that the Boarding pass would arrive shortly and it never has.
I checked in yesterday and requestes both a paper and an E Boarding pass, which is what I always do. I received a test on my phone that the Boarding pass would arrive shortly and it never has.
#1282
Company Representative - Delta Air Lines
Join Date: Sep 2010
Programs: Delta Air Lines
Posts: 169
Which carrier are you using and what type of device do you have?
#1283




Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
Verizon, Samsung Charge.
Both my wife & I got the EBoarding passes this way for our 8/1 flights. I have them on my phone going back to March 6th.
You have the PNR in my PM about Bag Tracking.
Both my wife & I got the EBoarding passes this way for our 8/1 flights. I have them on my phone going back to March 6th.
You have the PNR in my PM about Bag Tracking.
#1284
Company Representative - Delta Air Lines
Join Date: Sep 2010
Programs: Delta Air Lines
Posts: 169
Ahh, Verizon is the key. You should be able to go through the check in process again and get a mobile boarding pass sent to your device now.
#1286


Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,449
Am I the only one who can't get e-mails from Delta? I have purchased a ticket, never got a confirmation e-mail even though it is in my trips. I asked to have the receipt e-mailed and never got anything. I have chekced my spam filter, but it's not in there either.
This is a new problem that I wasn't having a few months ago.
This is a new problem that I wasn't having a few months ago.
#1287




Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,582
Upgrade Requested becomes Upgrade Eligible
Just thought I would post this here as another data point.
The last two itineraries I have flown have had this exact same problem. I booked on Delta.com, made sure that "Request Upgrade" was checked, and checked that it was showing "Upgrade Requested" on My Trips. I am Silver Medallion so I don't check back for the upgrade until 1 day before the trip.
Both times, I check back at Delta.com to see that the flight is now showing "Upgrade Eligible" instead of "Upgrade Requested". EF shows V4 so I know there is inventory available. I call Reservations and ask why I am not on the upgrade list (today, the agent actually insisted that I must be on the list and just hadn't cleared because I was Silver
; I asked him to check "just to be sure" and of course EF was right and he was wrong). Both times the Res agent was surprised to find that I have, in their words, "declined the upgrade". Both times, I inform them that it is not true, and ask to be reinstated. Both times, the upgrade immediately clears.
The last two itineraries I have flown have had this exact same problem. I booked on Delta.com, made sure that "Request Upgrade" was checked, and checked that it was showing "Upgrade Requested" on My Trips. I am Silver Medallion so I don't check back for the upgrade until 1 day before the trip.
Both times, I check back at Delta.com to see that the flight is now showing "Upgrade Eligible" instead of "Upgrade Requested". EF shows V4 so I know there is inventory available. I call Reservations and ask why I am not on the upgrade list (today, the agent actually insisted that I must be on the list and just hadn't cleared because I was Silver
; I asked him to check "just to be sure" and of course EF was right and he was wrong). Both times the Res agent was surprised to find that I have, in their words, "declined the upgrade". Both times, I inform them that it is not true, and ask to be reinstated. Both times, the upgrade immediately clears.
#1288




Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,582
Just to follow up on my own earlier post, I e-mailed DL through the link on their web site with this story. The first reply I got was a canned e-mail explaining how to check whether my upgrade had been confirmed. I replied that they completely missed my question, and got a response saying they were sorry I was disappointed in the earlier reply, and that they checked and according to their records my upgrade was now confirmed, and thank you for flying Delta.
I guess the tech support responses are designed to guarantee that I never waste my time e-mailing them about a problem again.
I guess the tech support responses are designed to guarantee that I never waste my time e-mailing them about a problem again.
Just thought I would post this here as another data point.
The last two itineraries I have flown have had this exact same problem. I booked on Delta.com, made sure that "Request Upgrade" was checked, and checked that it was showing "Upgrade Requested" on My Trips. I am Silver Medallion so I don't check back for the upgrade until 1 day before the trip.
Both times, I check back at Delta.com to see that the flight is now showing "Upgrade Eligible" instead of "Upgrade Requested". EF shows V4 so I know there is inventory available. I call Reservations and ask why I am not on the upgrade list (today, the agent actually insisted that I must be on the list and just hadn't cleared because I was Silver
; I asked him to check "just to be sure" and of course EF was right and he was wrong). Both times the Res agent was surprised to find that I have, in their words, "declined the upgrade". Both times, I inform them that it is not true, and ask to be reinstated. Both times, the upgrade immediately clears. 
The last two itineraries I have flown have had this exact same problem. I booked on Delta.com, made sure that "Request Upgrade" was checked, and checked that it was showing "Upgrade Requested" on My Trips. I am Silver Medallion so I don't check back for the upgrade until 1 day before the trip.
Both times, I check back at Delta.com to see that the flight is now showing "Upgrade Eligible" instead of "Upgrade Requested". EF shows V4 so I know there is inventory available. I call Reservations and ask why I am not on the upgrade list (today, the agent actually insisted that I must be on the list and just hadn't cleared because I was Silver
; I asked him to check "just to be sure" and of course EF was right and he was wrong). Both times the Res agent was surprised to find that I have, in their words, "declined the upgrade". Both times, I inform them that it is not true, and ask to be reinstated. Both times, the upgrade immediately clears. 
#1290

Join Date: Nov 2010
Location: BOS
Programs: DL PM, Hertz Gold Plus, SPG Gold
Posts: 1,049
I tried to book BOS-MCO for 9/1 using a $50 eTCV earlier today. I found a U fare on Google, but all I was pulling up through the TCV redemption portal on DL.com was an L fare for about $40 more. I called technical assistance, and the IT person was also unable to find the U fare on the voucher portal. She ended up booking it for me directly, but without some behind-the-scenes magic, it wasn't going to happen.
I am not sure if this is related to the "unable to find low fares while logged in to SM account" problem. I was logged in at the time, but the IT person was not, and she still couldn't find the U fare through the voucher portal.
I am not sure if this is related to the "unable to find low fares while logged in to SM account" problem. I was logged in at the time, but the IT person was not, and she still couldn't find the U fare through the voucher portal.




