Just to follow up on my own earlier post, I e-mailed DL through the link on their web site with this story. The first reply I got was a canned e-mail explaining how to check whether my upgrade had been confirmed. I replied that they completely missed my question, and got a response saying they were sorry I was disappointed in the earlier reply, and that they checked and according to their records my upgrade was now confirmed, and thank you for flying Delta.
I guess the tech support responses are designed to guarantee that I never waste my time e-mailing them about a problem again.
Originally Posted by
wetrat0
Just thought I would post this here as another data point.
The last
two itineraries I have flown have had this exact same problem. I booked on Delta.com, made sure that "Request Upgrade" was checked, and checked that it was showing "Upgrade Requested" on My Trips. I am Silver Medallion so I don't check back for the upgrade until 1 day before the trip.
Both times, I check back at Delta.com to see that the flight is now showing "Upgrade Eligible" instead of "Upgrade Requested". EF shows V4 so I know there is inventory available. I call Reservations and ask why I am not on the upgrade list (today, the agent actually insisted that I must be on the list and just hadn't cleared because I was Silver
; I asked him to check "just to be sure" and of course EF was right and he was wrong).
Both times the Res agent was surprised to find that I have, in their words, "declined the upgrade". Both times, I inform them that it is not true, and ask to be reinstated. Both times, the upgrade immediately clears.
