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Delta.com Bug Reporting: The Official Master Thread

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Delta.com Bug Reporting: The Official Master Thread

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Old Apr 3, 2013 | 8:10 pm
  #1456  
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Third flight (SLC-IAH) in a five flight, open jaw itinerary was delayed 15 minutes last night (RDM-PDX-SLC-IAH-DTW-EWR, don't ask....). Next flight is scheduled to depart IAH 88 (yes, eighty-eight) hours after arrival of the delayed flight. DL.Dumb and the iPhone app both have my itinerary in a tizzy with "rebooking options" and "cancel" links shouting at me to modify or cancel my itinerary due to the delayed arrival. I have also lost the ability to view the seat maps for my upcoming flights for this itinerary.

I've actually used this bug to my advantage in the past (like a 7 minute delay GRU-DTW enabling me to change a 5 hour layover to a 30 minute layover), but this is a bit ridiculous....

Dave
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Old Apr 5, 2013 | 1:01 pm
  #1457  
 
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Originally Posted by bzn
I've been having a few *really* annoying issues with the new website.

1. I try to Check In. I successfully do so and even print boarding passes but both the desktop and mobile sites do not acknowledge that I've checked in.

2. I have been receiving emails and push notifications for trips that began and ended in the past few weeks! Hello, McFly, I don't need to check in for a flight from 10 days ago.
RE #1, I have the same issue! It's annoying. Even the same browser on which I checked in never says checked-in. The only one that actually seemed to update was the delta app on the BlackBerry7 delta app. Ipad and iphone versions never seem to update either.
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Old Apr 5, 2013 | 1:32 pm
  #1458  
 
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Originally Posted by BamaGirl
If you are trying to book and type in the proper city code for the destination and click tab instead of clicking on the "expanded" option with the full city code DL.com provides, the website will kick you back and tell you to enter a valid city .
Noticed that one the other day...how hard can it be to have it work if you type in the airport code??
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Old Apr 6, 2013 | 7:50 pm
  #1459  
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Here's an interesting one:

When gmail doesn't show images by default, it shows the underlying tag text.

I have no idea who this guy is, and in fact, this wasn't even a forwarded itin, it was a purchase receipt for EC.

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Old Apr 8, 2013 | 12:39 pm
  #1460  
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How come there is no month/year pulldown or list/selector in the calendar that pops up when you are trying to book a flight?

If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
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Old Apr 8, 2013 | 1:25 pm
  #1461  
 
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Originally Posted by rylan
How come there is no month/year pulldown or list/selector in the calendar that pops up when you are trying to book a flight?

If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
Yeah, it's very irritating, but I always just click on "More Search Options" right away, and that takes you to the "regular" booking page, where you do have the drop-down menu for month selection.
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Old Apr 8, 2013 | 1:48 pm
  #1462  
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Any ideas how to get past the interstitial (I think that's what web nerds call it) pop-up that asks for my country and language? I click "US English" and nothing happens. Tried it in Chrome and Safari on my work machine. I AM TRYING TO GIVE YOU MONEY DELTA.
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Old Apr 8, 2013 | 2:05 pm
  #1463  
 
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Looks like they have contracted with ForeSee to conduct post web use surveys. They are an industry leader. While they are annoying, they are quick and the feedback will likely go pretty high up to Delta corporate. I encourage you to take the 5 minutes to complete one after you use delta.com (and are asked).
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Old Apr 9, 2013 | 8:17 am
  #1464  
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Apologize if this has been answered in the pages before. I have not been able to access my delta account from my computers for weeks. I use Mac and safari. I immediately get logged off when I type my codes in. Yes i have erased history, cookies etc with no help. Keep thinking that surely Delta will make their web site work with Macs but obviously it is not going to happen. What do I need to do to be able to access my account. Is it the Mac or the browser that is the problem. Any help would be appreciated.
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Old Apr 9, 2013 | 9:03 am
  #1465  
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Update re my MacBook/Safari log in problems

Denal1, it seems to be the Mac and Safari combination that causes the problem.

I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.

Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!

I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!

Last edited by CarmenOM; Apr 9, 2013 at 9:19 am
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Old Apr 9, 2013 | 10:00 am
  #1466  
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Originally Posted by CarmenOM
Denal1, it seems to be the Mac and Safari combination that causes the problem.

I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.

Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!

I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!
Thanks a lot for the help!!!!

Just checked and it is WORKING!!!!!!!!!

Last edited by Denal1; Apr 9, 2013 at 10:17 am
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Old Apr 13, 2013 | 6:26 am
  #1467  
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I recently cleared my browser data and now delta wants to know my country and language preference in a big window that won't let me access the rest of the site... that wouldn't be that bad, except it won't accept my "clicking" of my country and language... have not been able to use the site for two days...
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Old Apr 13, 2013 | 8:55 am
  #1468  
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Has Delta stopped updating it's printable PDF Schedules on the website ? The last update was feb 2013 I opened a ticket with the website delta.com using the Contact Us: to no response .
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Old Apr 13, 2013 | 1:58 pm
  #1469  
 
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Originally Posted by akhullar
Has Delta stopped updating it's printable PDF Schedules on the website ? The last update was feb 2013 I opened a ticket with the website delta.com using the Contact Us: to no response .
I was wondering the same thing today! They used to be REALLY on top of that and update it every month. I already found some data in there that is no longer accurate.
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Old Apr 17, 2013 | 1:27 pm
  #1470  
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Not sure if this was already posted.

My fiance and I both have Known Traveler numbers. On an itinerary with both of us, it shows the Known Traveler number for me, but not for her. I tried entering it again, still doesn't show. I called the 800 number, and they tell me it shows up in their systems.

Seems to be a delta.com bug.
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