Delta.com Bug Reporting: The Official Master Thread
#1456




Join Date: Jul 2008
Location: Redmond, OR
Programs: AS 100K/Atmos Titanium, HHonors Silver, Marriott Titanium (Lifetime Platinum), UA Silver, OW Emerald
Posts: 790
Third flight (SLC-IAH) in a five flight, open jaw itinerary was delayed 15 minutes last night (RDM-PDX-SLC-IAH-DTW-EWR, don't ask....). Next flight is scheduled to depart IAH 88 (yes, eighty-eight) hours after arrival of the delayed flight. DL.Dumb and the iPhone app both have my itinerary in a tizzy with "rebooking options" and "cancel" links shouting at me to modify or cancel my itinerary due to the delayed arrival. I have also lost the ability to view the seat maps for my upcoming flights for this itinerary.
I've actually used this bug to my advantage in the past (like a 7 minute delay GRU-DTW enabling me to change a 5 hour layover to a 30 minute layover), but this is a bit ridiculous....
Dave
I've actually used this bug to my advantage in the past (like a 7 minute delay GRU-DTW enabling me to change a 5 hour layover to a 30 minute layover), but this is a bit ridiculous....
Dave
#1457
Join Date: May 2011
Posts: 5
I've been having a few *really* annoying issues with the new website.
1. I try to Check In. I successfully do so and even print boarding passes but both the desktop and mobile sites do not acknowledge that I've checked in.
2. I have been receiving emails and push notifications for trips that began and ended in the past few weeks! Hello, McFly, I don't need to check in for a flight from 10 days ago.
1. I try to Check In. I successfully do so and even print boarding passes but both the desktop and mobile sites do not acknowledge that I've checked in.
2. I have been receiving emails and push notifications for trips that began and ended in the past few weeks! Hello, McFly, I don't need to check in for a flight from 10 days ago.
#1458
Join Date: Jan 2012
Location: Des Moines, IA
Programs: Delta SkyMiles- GM, Hilton HHonors- Gold
Posts: 83
Noticed that one the other day...how hard can it be to have it work if you type in the airport code??
#1459


Join Date: Mar 2004
Location: NYC, CDG, NCE
Programs: DL DM
Posts: 2,805
Here's an interesting one:
When gmail doesn't show images by default, it shows the underlying tag text.
I have no idea who this guy is, and in fact, this wasn't even a forwarded itin, it was a purchase receipt for EC.
When gmail doesn't show images by default, it shows the underlying tag text.
I have no idea who this guy is, and in fact, this wasn't even a forwarded itin, it was a purchase receipt for EC.
#1460
FlyerTalk Evangelist




Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,198
How come there is no month/year pulldown or list/selector in the calendar that pops up when you are trying to book a flight?
If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
#1461
Join Date: Dec 2012
Posts: 1,117
How come there is no month/year pulldown or list/selector in the calendar that pops up when you are trying to book a flight?
If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
If I want to book a flight that is 8 months out, I have to click on the little > arrow 8 times to move 1 month at a time... but can't do it too fast or the calendar vanishes and I have to start over.
#1462




Join Date: Nov 2000
Location: SDF/TLV/ATL
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club.
Posts: 3,023
Any ideas how to get past the interstitial (I think that's what web nerds call it) pop-up that asks for my country and language? I click "US English" and nothing happens. Tried it in Chrome and Safari on my work machine. I AM TRYING TO GIVE YOU MONEY DELTA.
#1463
Join Date: Jul 2003
Posts: 4,531
Looks like they have contracted with ForeSee to conduct post web use surveys. They are an industry leader. While they are annoying, they are quick and the feedback will likely go pretty high up to Delta corporate. I encourage you to take the 5 minutes to complete one after you use delta.com (and are asked).
#1464




Join Date: Feb 2011
Location: CVG,SDF,LEX
Programs: Delta DM MM UA 1K
Posts: 775
Apologize if this has been answered in the pages before. I have not been able to access my delta account from my computers for weeks. I use Mac and safari. I immediately get logged off when I type my codes in. Yes i have erased history, cookies etc with no help. Keep thinking that surely Delta will make their web site work with Macs but obviously it is not going to happen. What do I need to do to be able to access my account. Is it the Mac or the browser that is the problem. Any help would be appreciated.
#1465




Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,872
Update re my MacBook/Safari log in problems
Denal1, it seems to be the Mac and Safari combination that causes the problem.
I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.
Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!
I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!
I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.
Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!
I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!
Last edited by CarmenOM; Apr 9, 2013 at 9:19 am
#1466




Join Date: Feb 2011
Location: CVG,SDF,LEX
Programs: Delta DM MM UA 1K
Posts: 775
Denal1, it seems to be the Mac and Safari combination that causes the problem.
I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.
Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!
I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!
I posted several times earlier in this thread about this problem, as have several others. A week or so ago I sent an email via delta.com and received a reply with a technical assistance number to call. The person with whom I spoke didn't seem aware of this problem with Mac and Safari. (I referred him to FlyerTalk; he had never heard of it) His only suggestion was to clean out my browser history, which I did to no avail. He said he would also do some more investigation and that I should try again in 24 hours. In 24 hours my login problem had not changed; upon login I still got a message saying my session had expired.
Soon after that failed attempt I had to make a reservation, which I did on my iPad, since I could still log in there. Once I'd made the reservation I found that I could access it on my MacBook by using the confirmation number. Then yesterday I made another random attempt to log into my account in the usual way (SM #, PIN, name) from my Mac and suddenly it worked! And today it still works!
I don't know whether there was something the technical assistance phone person did or whether accessing my reservation a few times with the confirmation number somehow reset my login process. I suspect the latter. Or some extra karma that came with my MSP-BOS upgrade at the 6-day window, which has been rare in recent months!
Just checked and it is WORKING!!!!!!!!!
Last edited by Denal1; Apr 9, 2013 at 10:17 am
#1467




Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 2,009
I recently cleared my browser data and now delta wants to know my country and language preference in a big window that won't let me access the rest of the site... that wouldn't be that bad, except it won't accept my "clicking" of my country and language... have not been able to use the site for two days...
#1469
Join Date: Dec 2012
Posts: 1,117
I was wondering the same thing today! They used to be REALLY on top of that and update it every month. I already found some data in there that is no longer accurate.
#1470


Join Date: Mar 2011
Programs: Marriott LT Platinum, Hyatt Globalist, AA EXP
Posts: 732
Not sure if this was already posted.
My fiance and I both have Known Traveler numbers. On an itinerary with both of us, it shows the Known Traveler number for me, but not for her. I tried entering it again, still doesn't show. I called the 800 number, and they tell me it shows up in their systems.
Seems to be a delta.com bug.
My fiance and I both have Known Traveler numbers. On an itinerary with both of us, it shows the Known Traveler number for me, but not for her. I tried entering it again, still doesn't show. I called the 800 number, and they tell me it shows up in their systems.
Seems to be a delta.com bug.


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I opened a ticket with the website delta.com using the Contact Us: to no response