Delta.com Bug Reporting: The Official Master Thread
#706
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Just tried booking an award ticket GNV - MXP - FCO - GNV, 1 - 21 Nov. No problem getting coach routing, however, when I tried B/E the system returns "There are no flights available for the day requested. Click Back to Change Flight to try another day or to search for different cities." So I adjust dates to a week of the dep/rtn dates (24 Oct - 28 Nov) without any luck. The calendar which was available is not absent. This is an upgrade to the DL.com website?
#708




Join Date: Jun 2004
Location: ATL
Programs: Delta 1MM, Gold, Peon
Posts: 6,392
When going back to the new homepage, if you are logged in, there is a 15 second delay that is not present if you are not logged in. The connection was via https in both case.
This happens on IE/WinXp, FF/WinXP, FF/Linux
Other than that, the new homepage seams clean an nice. So fixing this will give a MUCH better user experience here.
This happens on IE/WinXp, FF/WinXP, FF/Linux
Other than that, the new homepage seams clean an nice. So fixing this will give a MUCH better user experience here.
#709




Join Date: Jun 2004
Location: ATL
Programs: Delta 1MM, Gold, Peon
Posts: 6,392
A recent bonus offer goes to
https://delta.com/pet/tokyobonus/pet...MESTIM01-C-A-A
when following the email link. But the security certificate is for www.delta.com which cause FF to get upset (yes, I know I can accept it).
https://delta.com/pet/tokyobonus/pet...MESTIM01-C-A-A
when following the email link. But the security certificate is for www.delta.com which cause FF to get upset (yes, I know I can accept it).
#710
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
New website:
When entering search criteria for a ticket, the website will not accept "8/28/10" as a valid date. You have to enter the four digit year and two digit month. This is not acceptable. Every website out there supports one digit month and two digit year. Even the old Delta.com landing page supported this.
Please fix this ASAP.
Edit: No, the answer is not to "use the calendar with your mouse". I'm a super fast keyboard user, the mouse does nothing but slow me down.
Thanks,
RM
WOW - it's fixed already. Thanks Delta IT!!! ^
-RM
When entering search criteria for a ticket, the website will not accept "8/28/10" as a valid date. You have to enter the four digit year and two digit month. This is not acceptable. Every website out there supports one digit month and two digit year. Even the old Delta.com landing page supported this.
Please fix this ASAP.
Edit: No, the answer is not to "use the calendar with your mouse". I'm a super fast keyboard user, the mouse does nothing but slow me down.
Thanks,
RM
WOW - it's fixed already. Thanks Delta IT!!! ^
-RM
Last edited by RobOnLI; Aug 12, 2010 at 2:45 pm
#711




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
A multi-city search for a paid ticket US-TPE-ICN-US breaks when looking for the routing from TPE-ICN. It tells me that no flights are scheduled between TPE and ICN on my specified dates - really? Plugging in TPE-ICN on one-way search and there they are
.
If it can find me a routing US-TPE, why not TPE-ICN without me having to give it NRT as a connection point?
. If it can find me a routing US-TPE, why not TPE-ICN without me having to give it NRT as a connection point?
#712
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
When entering search criteria for a ticket, the website will not accept "8/28/10" as a valid date. You have to enter the four digit year and two digit month. This is not acceptable. Every website out there supports one digit month and two digit year. Even the old Delta.com landing page supported this.
-RM
#713
Join Date: Jul 2010
Posts: 8
Last Minute Updates
I do not receive last minute updates on my phone. I have my correct information in the Contact Me page. I receive the "Time To Check In" information 24 hours ahead of the flight, but nothing else when gates change or when flights are delayed/canceled. I also receive no email, but that is unimportant to me.
I have "Use the above preferences for both advanced updates and last-minute updates" checked.
I have a Verizon cell-phone number
This has been going on for over 2 years. I have gotten tired of complaining by calling the help desk, they inevitably tell me to delete and re-add my information, which just kicks the problem out a few weeks more. I did get bumped up to a higher level of support once but that did not help.
Does anyone else have this issue? (looking for company for my misery
)
Does anyone have a solution? (looking for an end to the misery
)
on edit: I just noticed that under Contact preferences it says "everyday 12am-12pm". But this is not a value that can be updated. Hmmm....
I have "Use the above preferences for both advanced updates and last-minute updates" checked.
I have a Verizon cell-phone number
This has been going on for over 2 years. I have gotten tired of complaining by calling the help desk, they inevitably tell me to delete and re-add my information, which just kicks the problem out a few weeks more. I did get bumped up to a higher level of support once but that did not help.
Does anyone else have this issue? (looking for company for my misery
)Does anyone have a solution? (looking for an end to the misery
)on edit: I just noticed that under Contact preferences it says "everyday 12am-12pm". But this is not a value that can be updated. Hmmm....
Last edited by snash22; Aug 12, 2010 at 3:15 pm
#714




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
I do not receive last minute updates on my phone. I have my correct information in the Contact Me page. I receive the "Time To Check In" information 24 hours ahead of the flight, but nothing else when gates change or when flights are delayed/canceled. I also receive no email, but that is unimportant to me.
I have "Use the above preferences for both advanced updates and last-minute updates" checked.
I have a Verizon cell-phone number
This has been going on for over 2 years. I have gotten tired of complaining by calling the help desk, they inevitably tell me to delete and re-add my information, which just kicks the problem out a few weeks more. I did get bumped up to a higher level of support once but that did not help.
Does anyone else have this issue? (looking for company for my misery
)
Does anyone have a solution? (looking for an end to the misery
)
on edit: I just noticed that under Contact preferences it says "everyday 12am-12pm". But this is not a value that can be updated. Hmmm....
I have "Use the above preferences for both advanced updates and last-minute updates" checked.
I have a Verizon cell-phone number
This has been going on for over 2 years. I have gotten tired of complaining by calling the help desk, they inevitably tell me to delete and re-add my information, which just kicks the problem out a few weeks more. I did get bumped up to a higher level of support once but that did not help.
Does anyone else have this issue? (looking for company for my misery
)Does anyone have a solution? (looking for an end to the misery
)on edit: I just noticed that under Contact preferences it says "everyday 12am-12pm". But this is not a value that can be updated. Hmmm....
Other than check-in reminders and upgrade notifications, I'm not sure what other notifications are supposed to go out, but I never get them. I just use WorldMate, which can automatically grab my confirmation emails from DL with the flight information and I get a pop-up notification on my phone with gate change/delay information as soon as it's posted. I like this better than having to query delta.com or some other mobile site each time that I want the latest flight status information.
#715
Join Date: Jan 2002
Location: Orlando, FL
Programs: Delta GM/1.5MM ~ United Silver ~ Marriott Lifetime Titanium
Posts: 1,434
OK
Using Multi-City function, going BUF-DTW-LAX on 08/17/2010 flight 3131 to flight 1619 I get a Q class available but every time I try to book it it tells me that class is not available.
Using One-Way function going BUF-DTW-LAX on 08/17/2010 it only gives me H class available.
Decent size price difference here.
Same thing happening going back from LAX-ATL-BUF getting the same problem with availability showing then disappearing.
Using Multi-City function, going BUF-DTW-LAX on 08/17/2010 flight 3131 to flight 1619 I get a Q class available but every time I try to book it it tells me that class is not available.
Using One-Way function going BUF-DTW-LAX on 08/17/2010 it only gives me H class available.
Decent size price difference here.
Same thing happening going back from LAX-ATL-BUF getting the same problem with availability showing then disappearing.
#716
Join Date: Jul 2010
Posts: 8
Other than check-in reminders and upgrade notifications, I'm not sure what other notifications are supposed to go out, but I never get them. I just use WorldMate, which can automatically grab my confirmation emails from DL with the flight information and I get a pop-up notification on my phone with gate change/delay information as soon as it's posted. I like this better than having to query delta.com or some other mobile site each time that I want the latest flight status information.
)but it looks like WorldMate only works on smart phones. Right now I have a dumb phone, so maybe I can find something similar.
Thanks for the info!
#717




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
That is exactly the kind of notification I'd be looking for. Also, when making a tight connection, it would be great to know if the next flight was delayed so I don't have to run through the airport to try to catch it.
WorldMate sounds good (although if they can do it, why can't DL
)
but it looks like WorldMate only works on smart phones. Right now I have a dumb phone, so maybe I can find something similar.
Thanks for the info!
WorldMate sounds good (although if they can do it, why can't DL
)but it looks like WorldMate only works on smart phones. Right now I have a dumb phone, so maybe I can find something similar.
Thanks for the info!
), one possible alternative is to use the one-time flight notification tool on delta.com:http://www.delta.com/cns/travel/flig...tion/index.jsp
It's tedious in that you must currently do it for all departures/arrivals in your itinerary, but I have found it to work pretty well giving me flight status updates and gate change information. I'm also a nerd and I like to know exactly what gate I'm pulling into as soon as I touch down.
#718
Join Date: Jul 2010
Posts: 8
Since you have a dumb phone (this made me LOL BTW - thank you for that
), one possible alternative is to use the one-time flight notification tool on delta.com:
http://www.delta.com/cns/travel/flig...tion/index.jsp
It's tedious in that you must currently do it for all departures/arrivals in your itinerary, but I have found it to work pretty well giving me flight status updates and gate change information. I'm also a nerd and I like to know exactly what gate I'm pulling into as soon as I touch down.
), one possible alternative is to use the one-time flight notification tool on delta.com:http://www.delta.com/cns/travel/flig...tion/index.jsp
It's tedious in that you must currently do it for all departures/arrivals in your itinerary, but I have found it to work pretty well giving me flight status updates and gate change information. I'm also a nerd and I like to know exactly what gate I'm pulling into as soon as I touch down.
I see you are in VA. I fly out of ROA, you?
#719




Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
Mostly DCA, but also RIC/LYH/CHO if I'm down that way.
#720




Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, AA MM Gold, A3 Gold, BA Gold, SK Gold,Virgin Atlantic Gold, Hotel SuperElite
Posts: 7,423
Searching by Price from the Home page or Book a flight page is searching by schedule instead. After selecting outbound and return segments, one is provided with
Code:
Error System Unavailable We're sorry but this service is not available at this time. Please try again.


