I guess this is the right place for this. Not sure if it's a bug, but here goes.

Just got my initial AMEX MQM bonus posted, and it pushed me over 50K MQM for the year. However, I'm still listed as SM on the website. I need to book a flight for this week, but obviously I'd prefer to do it as a GM.

Does anyone know if there is a common delay in bumping you up after reaching a milestone, or do I need to call?

Thanks in advance.

It can take 2-3 days before the system sweeps you up.

Thanks much.

I have tried for 2 days to look for an M-fare going SLC-CDG-CPH-JFK-SLC in December, a trip I often take for it's convenience for me.

According to Expert flyer there are plenty of Z-upgrades (except for the CDG-CPH AF flight) for my dates of travel, and thus need to know the price of an M-fare (to compare it to the $3500 I fare).

No luck. In order to get the 5 PM SLC-CDG flight I have to check "Priority according to schedule" and when doing that with "M-fare chosen", I have now for 2 days been met with "system unavailable".

If choosing "priority according to price", or "not specifying an M-fare", I either can not bring up the SLC-CDG flight (price/M-fare) or will get economy in less than M-fare (schedule/not checking M-fare)

No way around a call to sort it out.

Out of curiosity, what dates were you looking at? Here's one that I pulled up, first try:



Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.7) Gecko/20100726 CentOS/3.6-3.el5.centos Firefox/3.6.7

EDIT: I've posted in this thread before about frustrations with the booking engine, and I notice them more when I'm searching for a specific routing. Lately, I've been pretty successful with not specifying each leg of the trip individually with a multi-city search by schedule and fare class (especially when I know the booking engine will give me the segments I want through a logical connection point).

For example, to get the above to price out, I searched for SLC-CPH, CPH-JFK, JFK-SLC by schedule and fare class M+.

Thank you! - Even though I consider myself somewhat savy in these matters, I just can't get these fares up on this itinerary on my dates: Leaving Dec. 6, return Dec. 12 (so you were pretty close!!). I figure, if I can't figure it out, not many can (but obviously the best of the best can!!), and that is why I reported it.

It looks like the price is the same for your dates:

but I keep on getting this:

Booking Access Denied
Service is restricted due to high volume of traffic. Please contact Delta Air Lines at 888-750-3284 for more information about this error.


What's really frustrating is the AwardTicket booking engine is functioning fine, but I can't buy a ticket.

I've never noticed this before, but this looks like a bug with the online itinerary display of the logic for 'Upgrade Status' column for segments with cleared UGs:

Promotions
I am unable to display SkyMiles promotions - the query appears to time out.

The promotions page wasn't working for me either this morning - it seems to come and go every few days.

There are two problems with the descriptions of Delta's Boeing 757-300 aircraft on the DL web site.


http://www.delta.com/planning_reserv..._300/index.jsp

This page correctly identifies this aircraft as having a total of 224 seats.
However, for some reason, the seat diagram omits showing seats in row 1. If you use DL.com to book a flight, you'll see the reservation system seat map and you see that nothing has changed since 757-300's were operated on NW - there IS a complete row 1, and there are a total of 24 seats in F, and 200 seats in Y on this aircraft.


http://www.delta.com/planning_reserv...yout/index.jsp

This page also has a mistake in describing the 757-300. This page says that there are 20 F seats and 200 Y seats for a total of 220 seats.
The correct numbers of course are 24 F / 200 Y for a total of 224 seats.

The promotions display is still not showing up and the request for missing mileage credit also crashes.

The promotions screen and the request for mileage screen are both up this morning.

Date entry screw up again:

I originally posted this when the new homepage went live and Delta fixed it almost immediately. Now it's sort of not working again.

If you select a drop down entry from the "Recent Search" list, the website will automatically fill in the previously used dates for that search. I love this feature ^

However, if you want to change one of the dates (outbound or return), I always enter them as "10/7/10" for example. The website throws an error and says I've entered invalid data. No, I haven't entered invalid data. The website just can't handle it. If you do a new search and enter 10/7/10 as a date the website accepts it just fine.

What seems to be happening is if the dates (outbound and return) are entered in a different format the website pukes. This needs to be fixed; because again, I will not use that useless calendar function and will always type in dates manually. I'd like to be able to enter 10/7/10 and not have to go retype things to 10/07/2010.

Thanks,
RM