Delta.com Bug Reporting: The Official Master Thread
Jul 9, 2010 | 2:11 pm
#691
Join Date: Dec 2009
Location: PA, AK, or FL 350
Programs: Delta Ham Sammich, SPG, Hertz #1 Gold, Chalet Suites Matterhorn
Posts: 950
Seatmap on delta.com for flt 104, ATL -> DTW on 20 July 2010 is messed up.
It's saying equipment is 737-800, but seatmap is for an MD-88 (which is what I expect I'll be riding on). ExpertFlyer errors out on that flight, so I am selecting seats blind
I hope 25D works out !
It's saying equipment is 737-800, but seatmap is for an MD-88 (which is what I expect I'll be riding on). ExpertFlyer errors out on that flight, so I am selecting seats blind
I hope 25D works out !
Jul 11, 2010 | 6:53 am
#692
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,071
I posted this on a seperate thread a few days ago but wanted to mention it here to make sure the Delta IT guys see it:
When I go to book JFK-GND I get to the final price confirmation screen and it asks me if I want to upgrade to Business Elite for $558...it even list all the benefits of the BE service with the seats and food/wine. This is obviously a huge error because BE service is not offered on JFK-GND on the 737.
When I go to book JFK-GND I get to the final price confirmation screen and it asks me if I want to upgrade to Business Elite for $558...it even list all the benefits of the BE service with the seats and food/wine. This is obviously a huge error because BE service is not offered on JFK-GND on the 737.
Jul 11, 2010 | 7:06 am
#693
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768
I tried to change an award ticket yesterday and everything went fine until I hit the button on the page with the personal information and credit card details.
It then returned the same page with the notation that Franny's SkyMiles number was incorrect.
I tried again in case I made the mistake and then it was confirmed that delta.dumb would not recognize a 25+ year old SkyMiles number that belongs to a Diamond Medallion.
It then returned the same page with the notation that Franny's SkyMiles number was incorrect.
I tried again in case I made the mistake and then it was confirmed that delta.dumb would not recognize a 25+ year old SkyMiles number that belongs to a Diamond Medallion.
Jul 16, 2010 | 4:35 pm
#694
Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,290
Not sure if this is a "bug" or I am doing something wrong...
I am trying to book:
5/25 SAN-ATL (flexible time...arrive mid-afternoon)
5/26 ATL-SXM (St. Maarten) (there is only one flight, at 10:00am)
5/29 SXM-ATL (only one flight)
5/30 ATL-SAN (depart in the late afternoon)
After selecting the SAN-ATL, I get: "This flight is not offered on this day or in this routing. Please refer to Delta's worldwide routing chart to see routes."
But the flights DO exist... Help?
I've also tried:
5/25 SAN-SXM (with stop in Atlanta for about 20 hours, arriving on 5/26)
5/29 SXM-ATL
5/30 ATL-SAN
This time, it will show me the SAN-ATL and ATL-SXM at the same time, but then won't let me select SXM-ATL...Any ideas?
I am trying to book:
5/25 SAN-ATL (flexible time...arrive mid-afternoon)
5/26 ATL-SXM (St. Maarten) (there is only one flight, at 10:00am)
5/29 SXM-ATL (only one flight)
5/30 ATL-SAN (depart in the late afternoon)
After selecting the SAN-ATL, I get: "This flight is not offered on this day or in this routing. Please refer to Delta's worldwide routing chart to see routes."
But the flights DO exist... Help?
I've also tried:
5/25 SAN-SXM (with stop in Atlanta for about 20 hours, arriving on 5/26)
5/29 SXM-ATL
5/30 ATL-SAN
This time, it will show me the SAN-ATL and ATL-SXM at the same time, but then won't let me select SXM-ATL...Any ideas?
Jul 16, 2010 | 8:21 pm
#695
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Reoccurring issue since last year. Logging into account message appears that no valid email address is on record even though email is displayed and we are receiving emails from DL.
Jul 17, 2010 | 9:58 am
#696
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
LaGuardia (LGA) page https://www.delta.com/traveling_chec...ewyork_lga.jsp links to an old URL for the Port Authority's LGA web page (returns 404).
It looks like the new URL is: http://www.panynj.gov/airports/laguardia.html
It looks like the new URL is: http://www.panynj.gov/airports/laguardia.html
Jul 21, 2010 | 5:10 pm
#698
Join Date: Aug 2002
Location: LA,NYC
Programs: AA-EXP 2.9 MM,UA-GS 1.5 MM,DL-PL,HH-DM,LH-SEN,Bonvoy-GL
Posts: 300
For the last couple of days I was trying to search award availabilty and I get this message
" Lets Try That Again
Were having some trouble completing your request right now. Give it another chance and start over.
If that doesnt work, contact us for help.
Message # 7000
can anyone please help me with this I called Delta and they have no clue
" Lets Try That Again
Were having some trouble completing your request right now. Give it another chance and start over.
If that doesnt work, contact us for help.
Message # 7000
can anyone please help me with this I called Delta and they have no clue
Jul 24, 2010 | 5:16 am
#699
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Hey Delta,
You have a discrepany on your partner mileage earning webpage. Under China Southern you have "Economy: Y, H, K, T, W, G" earning 100% base miles, 50% bonus miles but total miles earned is 100%. So either the total mileage earned should say 150% or you don't get the 50% bonus miles for those coach classes. If I had to take a wild guess I'm thinking there is no 50% bonus for those coach classes.
-RM
You have a discrepany on your partner mileage earning webpage. Under China Southern you have "Economy: Y, H, K, T, W, G" earning 100% base miles, 50% bonus miles but total miles earned is 100%. So either the total mileage earned should say 150% or you don't get the 50% bonus miles for those coach classes. If I had to take a wild guess I'm thinking there is no 50% bonus for those coach classes.
-RM
Jul 24, 2010 | 6:41 am
#700
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
For every trip that I've tried to book this week, I could have done without the
We're sorry but this service is not available at this time. Please try again.
Firefox/IE doesn't matter. I'm getting through to the final booking page about half the time lately, and this is for my simple routings
.
We're sorry but this service is not available at this time. Please try again.
Firefox/IE doesn't matter. I'm getting through to the final booking page about half the time lately, and this is for my simple routings
.
Jul 27, 2010 | 10:59 am
#701
Join Date: Oct 2009
Location: Berlin
Programs: DL FO
Posts: 79
I've asked this before, but is there anybody to contact in case of security issues (nothing terrible, just worth fixing)? skymilesinsider and DeltaWebDev don't have any contact, nor does anybody "official" seem to reply to this thread.
Will try the "delta.com" contact, but that seems to be rather unresponsive.
@someDeltaPerson: Could you please PM me your contact information?
Will try the "delta.com" contact, but that seems to be rather unresponsive.
@someDeltaPerson: Could you please PM me your contact information?
Last edited by Kellanved; Jul 27, 2010 at 2:03 pm
Aug 1, 2010 | 6:17 am
#702
Suspended
Join Date: Sep 2009
Location: Hong Kong, Philippines, Alabama
Programs: Delta Skymiles KM (Charter Member)
Posts: 150
Click "view Change rules/conditions"
After my flight was changed (another rant for another thread) to an 8 hour layover (after a 13 hour flight from HKG to DTW) from a 2 hour layover I was offered the chance to change flights if I didn't like that change so much (ahh I didn't). The fare is the same but there is a $250 change fee (I thought this was generous of you to offer me a change fee for changing my flight) - oh snap I'm supposed to pay you the change fee - what? Anyway here's your bug - when I click on the "view change/cancellations policy" button on that screen after changing - it pulls up the seat map - not the terms and conditions.
Aug 3, 2010 | 2:55 am
#703
Join Date: Apr 2010
Posts: 128
Comment/Complaint Delta.com 'Email'
Often Delta (~ 20 % in my experience) does not respond to messages sent to "kana", especially when the question is difficult.
It is irritating the website does not send a COPY of the message to Kana back to the email address you have provided so you can track it.
I now routinely cut and paste so I have a copy, but I am appalled that I have to do this manually.
I am a bit cynical and suspect this is done on purpose. In spite of the flowery language, I believe strong Delta does not like 'email' and hopes the sender is not all that determined to receive an answer. (Delta is typical of many companies in this regard). Thus all the canned answers.
It is irritating the website does not send a COPY of the message to Kana back to the email address you have provided so you can track it.
I now routinely cut and paste so I have a copy, but I am appalled that I have to do this manually.
I am a bit cynical and suspect this is done on purpose. In spite of the flowery language, I believe strong Delta does not like 'email' and hopes the sender is not all that determined to receive an answer. (Delta is typical of many companies in this regard). Thus all the canned answers.
Aug 8, 2010 | 6:40 am
#705
Join Date: May 2006
Posts: 50
Payment Problems
I have a mastercard with a security code of 000. The payment screen does not accept this as a valid security code and I was unable to use my credit card. I tried calling web support and they couldn't get it to work either. Hopefully this is an easy fix!