Delta.com Bug Reporting: The Official Master Thread
May 14, 2010 | 10:33 am
#631
Join Date: Apr 2006
Posts: 1,572
So in the article, he reports that a standard room and a Jr suite should have been the same price? What the hell is he thinking? It is clear that the friend who booked the std room got the last one. The other friend got stuck with a Jr suite and yes they can cost $500 more. Regardless After investigation, they found that they were different rooms and he still put it in the story!
You are probably grabbing the same last seat (at that price) on both sites. Someone else could be looking at it as well. Until you purchase you don't have it on any site. If you are still worried about it clear your cookies and add your FF# after.
My suggestion is to stop reading crap.
You are probably grabbing the same last seat (at that price) on both sites. Someone else could be looking at it as well. Until you purchase you don't have it on any site. If you are still worried about it clear your cookies and add your FF# after.
My suggestion is to stop reading crap.
May 14, 2010 | 1:26 pm
#632
Join Date: Jan 2010
Location: CONUS
Posts: 474
Here's the latest screw-up...
I book a roundtrip standard first class for 45k miles. But Delta.dumb takes an additional 45k out in a separate transaction. WTH?!?! So I cancel the roundtrip but it only puts back the 45k associated with the ticket. Obviously I called to get the other 45k put back - but that shouldn't happen.
I book a roundtrip standard first class for 45k miles. But Delta.dumb takes an additional 45k out in a separate transaction. WTH?!?! So I cancel the roundtrip but it only puts back the 45k associated with the ticket. Obviously I called to get the other 45k put back - but that shouldn't happen.
May 15, 2010 | 11:10 am
#633
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
I pulled up my itinerary to check in for my flights this morning. I click on the green 'Check-in' button, the page reloads, and I just get my flight summary page back, and now the ' [days] until departure' box is empty. The next page should be the page where I indicate how many checked bags I may have.
Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.0.11 NET_mmhpset (.NET CLR 3.5.30729)
Edit to add: same result in IE 8
Update: I found out that it wasn't a bug with the website, but it was a name display format issue on my ticket (booked by a travel agent) that was blocking check-in.
Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.0.11 NET_mmhpset (.NET CLR 3.5.30729)
Edit to add: same result in IE 8
Update: I found out that it wasn't a bug with the website, but it was a name display format issue on my ticket (booked by a travel agent) that was blocking check-in.
Last edited by trek87; May 17, 2010 at 9:16 pm Reason: added resolution
May 17, 2010 | 7:07 pm
#634
Join Date: Dec 2007
Posts: 52
I find this hard to believe
I sent email to delta.com asking where one sees the miles to be credited on a particular itinerary. You know how many mile for LAX to SYD. This is the reply:
Thank you for contacting us.
Unfortunately we do not have an option online at this time to view
mileage credit for travel.
However, you can always call the Diamond Medallion desk at 877-847-6568
and a representative will be happy to assist you with information
regarding mileage.
We appreciate your business and look forward to seeing you on your next
Delta flight.
Really? I have been flying Continental with a status match so this is my first booking in months. They seriously don't have the mileage online?
Thank you for contacting us.
Unfortunately we do not have an option online at this time to view
mileage credit for travel.
However, you can always call the Diamond Medallion desk at 877-847-6568
and a representative will be happy to assist you with information
regarding mileage.
We appreciate your business and look forward to seeing you on your next
Delta flight.
Really? I have been flying Continental with a status match so this is my first booking in months. They seriously don't have the mileage online?
May 17, 2010 | 8:26 pm
#635
Join Date: Dec 2009
Location: PA, AK, or FL 350
Programs: Delta Ham Sammich, SPG, Hertz #1 Gold, Chalet Suites Matterhorn
Posts: 950
Yes they do, indirectly. Click the flight number, and it will pop-up a window with the flight details including mileage. It's per flight though, so you have to add up the miles for each segment to get the total. Note that you have to actually click the flight #, during selection/booking, if you just mouse-over, it shows less detail, only departure/arrival times and total duration of the flight.
May 18, 2010 | 5:10 am
#636
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Yes they do, indirectly. Click the flight number, and it will pop-up a window with the flight details including mileage. It's per flight though, so you have to add up the miles for each segment to get the total. Note that you have to actually click the flight #, during selection/booking, if you just mouse-over, it shows less detail, only departure/arrival times and total duration of the flight.
May 18, 2010 | 6:28 am
#637
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 12,684
Wrong plane type listed on seatmap
I was trying to select seats on Flight #53, the ATL to BWI leg. While the "Choose Your Seat" page does show the correct MD-88 seat layout, the top of the seat map is labeled "Boeing 777 Coach Class".
(I presume this is because FLT 53 has a change of equipment in ATL and delta.com erroneously lists the plane type from the first leg.)
(I presume this is because FLT 53 has a change of equipment in ATL and delta.com erroneously lists the plane type from the first leg.)
May 18, 2010 | 6:56 am
#638
Join Date: Dec 2007
Posts: 52
This is how I do it for most flts but sometimes that info is simply missing, and not just for <500 mi. That's when I check out FlyerStats, a free iPhone app. It is a nuisance but it works.
That's what I'm seeing on LAX to SYD. Details on other items but not the mileage. Thanks for the heads up on FlyerStats.
That's what I'm seeing on LAX to SYD. Details on other items but not the mileage. Thanks for the heads up on FlyerStats.
May 21, 2010 | 7:33 am
#640
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,133
Does this routing make sense? Airport change from ATL to JFK in one hour. Teleporter, anyone?
New York-La Guardia, NY (LGA) to Rio de Janeiro, Brazil (GIG) on Sat, 21 Aug 2010
1:00pm LGA 8:25am GIG
Arrives 22 Aug 1-stop
Airport Change:
arrives:
Atlanta
departs:
New York-Kennedy
(1 hr 1 min layover)
New York-La Guardia, NY (LGA) to Rio de Janeiro, Brazil (GIG) on Sat, 21 Aug 2010
1:00pm LGA 8:25am GIG
Arrives 22 Aug 1-stop
Airport Change:
arrives:
Atlanta
departs:
New York-Kennedy
(1 hr 1 min layover)
May 24, 2010 | 11:43 am
#641
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 5,017
Portland, OR (PDX) to Salt Lake City, UT (SLC) on Sun, 13 Jun 2010
Delta.dumb shows the 4:29 departure the departure as only having First Class available. Seat map shows coach seats. Called Delta rep says there are coach seats still forsale.
So buy a FC seat or call and pay $25 extra for the coach seat.
Delta.dumb shows the 4:29 departure the departure as only having First Class available. Seat map shows coach seats. Called Delta rep says there are coach seats still forsale.
So buy a FC seat or call and pay $25 extra for the coach seat.
May 25, 2010 | 7:34 pm
#642
Join Date: Aug 2009
Location: MSP
Programs: Any status I once had is gone!
Posts: 728
Delta mobile feedback:
Is there some reason that the mobile site can't be coded to accept numeric values for SM # and pin?
NW used to be coded this way and DL mobile supposedly uses the same vendor so what is the problem?
Is there some reason that the mobile site can't be coded to accept numeric values for SM # and pin?
NW used to be coded this way and DL mobile supposedly uses the same vendor so what is the problem?
May 25, 2010 | 7:42 pm
#643
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
send mobile boarding pass
Has anyone else had any trouble seeing the mobile BP option with OLCI? When checking in for my last two trips out of DCA, I never saw the option. On my trip out of there this past March, I had no issues with getting the mobile BP.
May 25, 2010 | 11:29 pm
#644
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
May 26, 2010 | 7:55 am
#645
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 880
Thanks for replying. I was a bit surprised when I didn't see it for my last two trips, even though I had been able see and use the mobile BP option for the trip before that (same computer, same browser). Oh well, I guess I'm back to paper BPs for now. YMMV.