Yeah Delta broke this before - we complained on here and DL fixed it. For the past 7 years with the company I'm with they never included my suffix on my bookings. My SM account had a suffix. So they changed something recently. Changing it is a hell of a hassle.

Let me make sure we have this one captured to correct. Sorry for the inconvenience.

Looking at flights yesterday and I saw "DC-9-10/20" listed for a DC-9-40 flying between BNA and DTW. Obviously the -10s were required over five years ago and I don't know if -20s ever existed.

Too bad DeltaWebDev doesn't receive PMs. I could have actually given the details to help solve the problem.
A couple weeks ago, I checked in on line. Later, I checked the upgrade list on my return.
When I got to the airport, I noticed that I was listed on the upgrade list twice. Since I wasn't going to make it, I didn't think twice about it.
Today, I am returning from DEN. The trip was PBI-DEN and the return today.
I checked in yesterday. Twice I checked the upgrade list on line. Said there were 3 seats on the ATL-PBI leg, but couldn't tell me where I was on the list. I was upgraded on the ATL-DEN leg.
Went to the Sky Club in ATL today. The agent said I was on the upgrade list 3 times! I am not sure it is related to my web activity, but it may be, since I looked at the upgrade list on line twice. Seems like quite the co-incidence two flights in a row. Both times it was the 2nd leg of the return.

I'm trying to book BNA-BZN for next month. When I click the itinerary I want, the 'trip summary' page contains a link to view DL change and cancellation policies for this ticket.

It won't open. In either Safari or Firefox. I click the link, nothing happens. When I right click to copy the link so I can try to open it in another window, I get a bunch of javascript gobbledygook.

Developers: For something this important, could you put the info on a page of its own so we can try the copy/paste trick - instead of resorting to javascript, which has a very mixed bag of results on most Macintosh computers?

I'm not going to be very happy if I call up to get info on this and am made to pay a fee for booking over the phone...and I'm not going to book a ticket without seeing the change/cancellation rules, having felt the sting of DL's hefty change fee petard previously...

Update: Just tried to call DL to get info on the change fees and received a message saying "due to heavy call volume, we can't take your call at this time. Please call back later." Click.

Wow. I don't think I've ever seen this from a major corporation that takes reservations. No option at all to go on hold or have your call returned later? Guess it's probably all the traffic from the Iceland-related cancellations...but I would actually like to get info on this....I'd look into F9 or WN if either one flew to BZN...(F9 flies to DIK but there's no car agency there that'll rent me a one-way to RAP. Sigh.)

Another update: Tried again on ticketing...Couldn't see either change/cancel or fare rules. Tried online chat with an agent who told me I have to use Windows (i.e. not Macintosh) to access delta.com. ?! There are tens of millions of Mac users - I'd think DL would be compatible by now. Just going to have to keep this info in mind for future purchases - and I did keep a transcript of the chat in case of any hassles from DL. I'm assuming the change/cancel is the usual $150 change fee - off to buy trip insurance now....

Update again, a few days later: Tried to find the chat client for another FTer who can't get through on the 800 number (Southeastern tornadoes probably contributing to flight delays). Could you, pretty please, put the chat option on 'Site Map' or 'Contact Us' so we don't have to dig all over the site to find it?

I also found a page (https://www.delta.com/help/browser_c...lity/index.jsp) saying that Delta.com should be fully compatible with popular Mac browsers Safari and Firefox. It's not. Could you guys get on the same page on this? If it is, make it work, and get your CS folks to hand out that info. If it's not, tell us so we can try other airlines or options? K THX.

I think every airline which flies to or within Europe are in the same boat right now. Very hard to reach any of them, it's hard for a few hundred customer service agents to handle tens of thousands of stranded pax added to the standard call volume.

I just ran into this bug in the booking engine for a multi-city booking for two on K-fares for September. Using the multi-city option, I select the available legs individually that are listed after searching by schedule for the complete trip. Then it takes me through the exact same selection process a second time (weird). After selecting the exact same flights again, I am greeted with

Seats are not available for the selected fare class or higher. Please choose another fare class.

If I use the same fare restriction and I select the same city pairs using the roundtrip search option by schedule, I get the same flights I want just fine.... BTW, those same options only appear if I give it the times of my desired outbound/inbound flights.

Another bug related to my previous post in this thread - using a roundtrip search, and after getting to the trip summary page that lists the flights that I've selected, occasionally the pop-up window that opens when I click on the change and cancellation policies link just tells me (after taking a long time to load) that the fare rules are unavailable:

Call delta.com and write delta email

I first encountered this problem about a 45 days ago and now daily. At first I took the message at face value and figured it was their servers controlling inventory.

Finally being extremely frustrated I called delta.com. The representative explained this is a known bug and the best thing to do when it happens is to call delta.com, let them know you are experiencing the problem, and if you have them give them dates and flight information. It they can retrieve your original fare quote on their reservation system they will book it for you without and fees and provide the same 24 hour 'no penalty' cancellation window had you booked on delta.com.

I have done this at least 8 times so far and never a problem. The only annoyances is that some of the delta.com staff insisted I walk through the delta.com booking procedure. They had no faith that I did it correctly and probably were reading a 'playbook'. Some of them could see my profile and already had my address and credit card info, others did not.

Bottom line, they respected the original fare quoted.

Each one of them encouraged writing an email. Unanimously they said delta will listen to customer's first over them.

I have tried to escalate the issue. Delta.com agrees it is a serious problem. Not only is it misleading, it probably loses them revenue when customers get frustrated and book elsewhere.

If you use Kayak, the same problem will trigger their "Ouch" message, the fare is higher. Kayak is talking to Delta about this apparently.

At the very least (and I have suggested this) there should be a message on the "sorry your fare is higher" screen saying that sometimes the seat has sold out, but that it may also be a bug in the system. It should instruct the customer to try again, and if it persists call delta.com. Not having this type of message IMHO is irresponsible.

As far as I see it, a customer may do one of our four things.

a) buy the ticket at the higher price (overpay)
b) call delta.com
c) try again with different dates/times, and possibly obtain a less than ideal booking (this has happened to me before I got 'wise')
d) book with another carrier or use an online agency (where the 24 hour cancellation policy is harder to use).

WHY AM I POSTING.

1) Information. If you get the 'sorry message', call delta.com
2) PLEASE - write delta. Let them know you are aware this is a bug and let them know this is a serious matter.

I have speculated what would happen if a consumer advocacy group (like Consumer Reports) and a network media station got hold of it. The bad PR for delta would be huge. There would be accusations of deliberate overcharging of passengers. I personally do not think this is deliberate, and it truly a software glitch, but the media can be cruel.


Again, please keep on top of delta to correct this problem. I have tried; numbers do matter. The more of us call, the better.

Thank you.

Under "Traveling and Check in" click Itineraries & Check In get "0 Itinerary displayed matching xxxxxxxxxx" go to home page click Itineraries & Check in tab and they are all there.

I'm getting tired of seeing "In Flight Entertainment: None" listed for flights that its obviously not true for. Like tonight's DL 731 JFK-LAS on a 757.

DL.com assures me long and healthy life... for that reason, I logged today check on a mile redumption for an award trip to my partner's mother. Well, it was stating (see bolded part)

Air Award Activity Award Redemption, Certificate #006*********Ticket
#006******** | 12/31/2079 XXX-XXX

So, I am going to exceed 100 years old (yea!) and I would probably reach 10,000,000 MQM...

You can give it low priority on the correction list, though...
(******number removed)

I can report a fixed bug. Looks like non-Medallion members now won't get a message saying that their award ticket search was done using Medallion status and that the Medallion member must also fly.

Tried to book on DL.com for DD Daughter and a friend from PNS-HNL. Got flights I wanted, went to pay and clicked to use CC in profile. Get "We cannot bill this credit card. Please use another card." Knew the CC was good, so tried it twice more and got the same message. Switched to MrsDD's CC and got the same message. Switched to MrsDD's SM# and tried both cards and got the same message.

Finally, went to Orbitz, booked flights with my original CC and got the confirmation email within 3 hours. Went to DL.com to verify itinerary and there it was. I don't know if it costs Delta anything for Orbitz to book their flights, or not, but it was a pain.

It MUST be YOUR fault! Everybody knows that DL's computers are perfect and don't make mistakes!!