Delta.com Bug Reporting: The Official Master Thread
Feb 19, 2017 | 11:00 pm
#2101
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Have you tried calling or tweeting Delta about the outage? You would hope they would monitor the functionality of the web site across different geographical regions, but...
Feb 19, 2017 | 11:48 pm
#2102
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Feb 20, 2017 | 10:28 pm
#2103
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does anyone have an email address i could send a complaint to????it's been over 4 days now & i still can't get into the site....i've called & complained but that doesn't seem to have made a difference....
Feb 21, 2017 | 8:46 am
#2104
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
I have occasionally seen that error when traveling and using public or open WiFi networks, but when I am on my company or personal VPN, everything seems fine.
Feb 21, 2017 | 9:04 am
#2105
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in the meanwhile, i sent an email to their india office letting them know that i have been unable to access the site & have therefore had to make my bookings over the phone which is extremely inconvenient....below is the canned reply i got:
Dear Mr. Keyser,
Thank you for your email.
Request you to kindly call on 1800 1236645 for any new booking..
Assuring you our assistance at all the times.
Regards,
Xxxxxx
Reservation & Ticketing
Delta Airlines
Mumbai
Thank you for your email.
Request you to kindly call on 1800 1236645 for any new booking..
Assuring you our assistance at all the times.
Regards,
Xxxxxx
Reservation & Ticketing
Delta Airlines
Mumbai
Feb 21, 2017 | 10:56 am
#2106
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Otherwise maybe a tweet to @Delta or a direct message as suggested earlier?
Feb 21, 2017 | 5:00 pm
#2108
Join Date: Sep 2002
Location: Wellington, Florida
Programs: Delta Plat, HH Diamond, Marriott Gold
Posts: 832
No FC or E+ ??
This is crazy! Trying to book 2 FC tickets to SHV from PBI in April and it says there is no availability for economy plus or FC but when I look at the seat map they are both wide open! Is the entire system down or just certain routes? Guess I'll call in...
Feb 21, 2017 | 11:22 pm
#2109
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You could try [email protected] -- that's the address they use to send replies when the contact form on the web site is filled out.
Otherwise maybe a tweet to @Delta or a direct message as suggested earlier?
Otherwise maybe a tweet to @Delta or a direct message as suggested earlier?
Feb 22, 2017 | 12:24 am
#2110
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Feb 22, 2017 | 5:12 am
#2111
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Feb 22, 2017 | 7:35 am
#2112
Join Date: Sep 2012
Location: MA
Programs: DL DM, AA GE, CP ED
Posts: 256
Watch your recent partner airline mileage postings
Had a recent leg take 5 days to finally post with a status N indicating it was not eligible for accrual.
Of course it was eligible- complete w Delta codeshare flight number and booked on 006 stock.
Called Diamond line who checked w the sky miles team who said there was a glitch a couple of days ago that resulted in many legs not posting correctly. It is eligible but now they need to resubmit the entire itinerary and supposedly all will be fixed in 24 hrs.
Pays to watch your skymiles.
Edited to add:
It is now entirely fixed. Had to logout and log back in to see the totals update however. That was fast.
Of course it was eligible- complete w Delta codeshare flight number and booked on 006 stock.
Called Diamond line who checked w the sky miles team who said there was a glitch a couple of days ago that resulted in many legs not posting correctly. It is eligible but now they need to resubmit the entire itinerary and supposedly all will be fixed in 24 hrs.
Pays to watch your skymiles.
Edited to add:
It is now entirely fixed. Had to logout and log back in to see the totals update however. That was fast.
Last edited by jsbh; Feb 22, 2017 at 7:40 am Reason: Added update
Feb 24, 2017 | 9:31 pm
#2113
Join Date: Nov 2003
Location: YYZ
Posts: 1,707
Anomalies for delayed flights
Interesting things happen when the last flight of a trip is delayed beyond midnight (at least I think that is the trigger):
1) The trip disappears from my profile on the web and on the iPad app;
2) On the iPhone app the trip info is still there, but... the upgrade list info shown appears to be for a different flight. My guess is this is upgrade info for the next flight with the same number. Thankfully the gate screen still shows the correct one. ;-)
1) The trip disappears from my profile on the web and on the iPad app;
2) On the iPhone app the trip info is still there, but... the upgrade list info shown appears to be for a different flight. My guess is this is upgrade info for the next flight with the same number. Thankfully the gate screen still shows the correct one. ;-)
Feb 25, 2017 | 12:25 am
#2114
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over a week now that the site hasn't been working in inida....i called the india ticketing office & they confirmed that the problem has been highlighted & they are working on it but there is no timeline for when it will get fixed....
its amazing how in this day & age a problem like this could take so long....
its amazing how in this day & age a problem like this could take so long....
Feb 26, 2017 | 8:23 am
#2115
Join Date: Dec 2011
Programs: DL MM GM, AA Plat Pro, UA Silver, EI Silver
Posts: 2,158
iCal itinerary not posting to iCal
When I download the .ics file from "My Trips" after clicking on a booked itinerary and try to post the itinerary to my iCal calendar the .ics file looks ok (I checked the dates) but importing it to my calendar does nothing. Anyone else see this? It's new I think this month.