Delta.com Bug Reporting: The Official Master Thread
#2252




Join Date: Aug 2017
Location: Texas, USA
Programs: Delta GM
Posts: 463
#2253




Join Date: Jan 2013
Location: midwest
Programs: DL Gold (after 11 yrs at PM)
Posts: 949
Based on the first tweets that acknowledge the system problem, it seems the failure happened around 7:15p Eastern / 4:15p Pac. Twitter agents starting to admit some cancellations happening tomorrow.
It's a mess.
It's a mess.
#2254
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Managed to get logged in but after selecting the flights I wanted the system errored out. Trying again.
#2255
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
#2257
Join Date: Nov 2017
Location: LAS; home will always be DTW
Programs: Delta
Posts: 199
Not sure if this is a bug or just me...
Trying to book LAS-DTW-AMS / AMS-SLC-LAS for July 27-Aug 15 '18. Google flights shows the following segments:
DL982 LAS-DTW dep 12am red-eye arr 7am
DL132 DTW-AMS dep 4pm
DL57 AMS-SLC
DL1783 SLC-LAS
When I try to book it on delta.com, the earliest flight choice is 6am, not the redeye. No matter how I search, I can't get that red-eye to show up in combination with the AMS portion. I have tried using multi-city, departing on 7/26, different fare classes etc. I tried using different computers, cleared the cache, history and cookies etc.
I can book two separate tickets [for a lot more!] (eg LAS-DTW / SLC-LAS and DTW-AMS / AMS-SLC) but not the single one with the red-eye. For the life of me, I can't figure out why that red-eye doesn't show up.
Trying to book LAS-DTW-AMS / AMS-SLC-LAS for July 27-Aug 15 '18. Google flights shows the following segments:
DL982 LAS-DTW dep 12am red-eye arr 7am
DL132 DTW-AMS dep 4pm
I don't mind the red-eye. I have to work Thursday until 6pm. I always take that a red-eye to DTW as it gives me time to finish packing etc. I have family and friends in DTW, so I'd like to spend some time with them outside of the airport before the flight leaves.
*****DL57 AMS-SLC
DL1783 SLC-LAS
When I try to book it on delta.com, the earliest flight choice is 6am, not the redeye. No matter how I search, I can't get that red-eye to show up in combination with the AMS portion. I have tried using multi-city, departing on 7/26, different fare classes etc. I tried using different computers, cleared the cache, history and cookies etc.
I can book two separate tickets [for a lot more!] (eg LAS-DTW / SLC-LAS and DTW-AMS / AMS-SLC) but not the single one with the red-eye. For the life of me, I can't figure out why that red-eye doesn't show up.
#2258
Moderator: Hyatt, American Express; FlyerTalk Evangelist




Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,684
Interesting. I can get it to come up via Matrix and the userscript... assuming coach, try this link:
http://www.delta.com/air-shopping/priceTripAction.action?tripType=multiCity¤cy Cd=USD&exitCountry=us&itinSegment[0]=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google
(should work despite the FT emojis
)
currently $1425 E, $1515 U/X.
You probably saw this on Google Flights but if you can leave a day later you save ~$300-$400.
http://www.delta.com/air-shopping/priceTripAction.action?tripType=multiCity¤cy Cd=USD&exitCountry=us&itinSegment[0]=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google(should work despite the FT emojis
)currently $1425 E, $1515 U/X.
You probably saw this on Google Flights but if you can leave a day later you save ~$300-$400.
#2259
Join Date: Nov 2017
Location: LAS; home will always be DTW
Programs: Delta
Posts: 199
Interesting. I can get it to come up via Matrix and the userscript... assuming coach, try this link:
=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google"]http://www.delta.com/air-shopping/priceTripAction.action?tripType=multiCity¤cy Cd=USD&exitCountry=us&itinSegment[0]=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google
=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google"]http://www.delta.com/air-shopping/priceTripAction.action?tripType=multiCity¤cy Cd=USD&exitCountry=us&itinSegment[0]=0:E:LAS
TW
L:982:JUL:27:2018:0&itinSegment[1]=0:E
TW:AMS
L:132:JUL:27:2018:0&itinSegment[2]=1:E:AMS:SLC
L:57:AUG:15:2018:0&itinSegment[3]=1:E:SLC:LAS
L:1783:AUG:15:2018:0&cabin=BASIC-ECONOMY&fareBasis=UH1X57B3:UH1X57B3:XHEX96B2:XHEX9 6B2&numOfSegments=4&paxCount=1&vendorRedirectFlag= true&vendorID=Google
#2260
Moderator: Hyatt, American Express; FlyerTalk Evangelist




Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,684
#2262




Join Date: Jan 2010
Location: SEA
Programs: Delta DM, 2MM
Posts: 119
Constant error
I constantly get this error when searching SEA- Asia routes using 5wk calendar. Regardless of browser - usually after about 2 different successful searches. Frustrating...
Anyone else?
"Oh no! We're sorry, but there was a problem processing your request. Please try again. If the problem persists, please call Delta Reservations at 800-221-1212. #100700A "
Anyone else?
"Oh no! We're sorry, but there was a problem processing your request. Please try again. If the problem persists, please call Delta Reservations at 800-221-1212. #100700A "
#2263
Join Date: Feb 2017
Programs: AS MVP HHonors Gold DL MS
Posts: 48
trying to book a new flight
I get an UHOH that fare is no longer available for every flight I try to book to Bergan, Norway for May.....I've tried different dates, different flights, different cities......very frustrating. And wait there is more....after being on hold for 45 minutes as the Delta agent tried to book the flights I have tried to book for 3 days. She came on to tell me that she was transferring me to Delta.com and they would honor the prices. After 15 minutes on hold there the Delta.com agent tried to book my flights and then she came back to tell me that it was KLM's fault since they had canceled the flight so I couldn't book it. When I told her I had been trying for 3 days and had tried many different routes - you mean to tell me they cancelled all their flights .... WELL they changed the fares and the Delta system hadn't updated yet ... for the past THREE days. So I hung up and went back to work. Then I thought I would try a new destination NOT using any KLM connections.... how about BOS- MRS with Air France as the code share..... WHAT another UHOH message your flight price has changed. I'm calling b*&lsh*t on the excuse I received from Delta.com about KLM. Such a waste of my time over the past three days. I'm at a loss at how to proceed
Last edited by ORDPSC; Dec 21, 2017 at 2:41 pm Reason: more to add
#2264
FlyerTalk Evangelist




Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,492
#2265


Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,073
App keeps going directly to a future trip.
I am not really sure what the default screen is come to think of it, but every time I go into the app it takes me directly to viewing a future trip, and not my next trip either.
Annoying to have to back out of that trip to see other trips.
Annoying to have to back out of that trip to see other trips.


nope, it's happened to me several times ... along with check-in notifications for the cancelled flights 
