Delta.com Bug Reporting: The Official Master Thread
Jun 8, 2013 | 11:23 am
#1501
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
searches by fare class for CRJ segments
When searching by fare class G or higher for a city pair that includes a segment in a market only served by CRJs/ERJs without a FC cabin, the booking engine chokes and says that I have to call in. I don't recall seeing this issue before.
Jun 10, 2013 | 1:35 pm
#1502
Join Date: Sep 2006
Location: TPA/ALC/CDG
Programs: Iberia Plus, Flying Blue, Delta Skymiles, Priority Club
Posts: 68
Disgusted
Just happened to me. Remember something on the forums about it but thought it was a fluke... dreamer
I purchased a One Day Pass today at www.delta.com for Delta Sky Club and upon completion of transaction, a page comes up with the pass which must be immediately printed out. Unfortunately the pass is incomplete as there is no barcode/qcode image in the white rectangle, bottom left.
I have printed the Pass which no shows a tiny image missing icon, in place of the code.
Also the Printout is missing an amount in the value: column
I have a screenshot I got off Internet explorer if that helps. I also contacted Delta about it. Now what?
I purchased a One Day Pass today at www.delta.com for Delta Sky Club and upon completion of transaction, a page comes up with the pass which must be immediately printed out. Unfortunately the pass is incomplete as there is no barcode/qcode image in the white rectangle, bottom left.
I have printed the Pass which no shows a tiny image missing icon, in place of the code.
Also the Printout is missing an amount in the value: column
I have a screenshot I got off Internet explorer if that helps. I also contacted Delta about it. Now what?
Last edited by asimegusta; Jun 10, 2013 at 2:04 pm Reason: additional info
Jun 11, 2013 | 11:47 am
#1503
Join Date: Feb 2013
Location: Atlanta, GA
Programs: DL PM,
Posts: 245
On the Delta Homepage;
There is a MAJOR snafu under "Book a Trip".
After you place the Departing Airports and Arriving Airports(From/To)
and you attempt to use the PULL Down Calendar and go forward a few months(i.e. November) the calendar will either disappear or will enter erroneous data.
It is very annoying........and very well could differentiate whether or not a customer purchases a ticket.
The problem was verified by several coworkers and e-mail to DL have gone unanswered.
Delta IT,
Please PM me if you need any more clarification
There is a MAJOR snafu under "Book a Trip".
After you place the Departing Airports and Arriving Airports(From/To)
and you attempt to use the PULL Down Calendar and go forward a few months(i.e. November) the calendar will either disappear or will enter erroneous data.
It is very annoying........and very well could differentiate whether or not a customer purchases a ticket.
The problem was verified by several coworkers and e-mail to DL have gone unanswered.
Delta IT,
Please PM me if you need any more clarification
Last edited by KOTAR1988; Jun 11, 2013 at 11:49 am Reason: Added "Delta IT, Please PM me if you need any more clarification"
Jun 11, 2013 | 1:11 pm
#1504
Join Date: Dec 2012
Posts: 1,117
On the Delta Homepage;
There is a MAJOR snafu under "Book a Trip".
After you place the Departing Airports and Arriving Airports(From/To)
and you attempt to use the PULL Down Calendar and go forward a few months(i.e. November) the calendar will either disappear or will enter erroneous data.
It is very annoying........and very well could differentiate whether or not a customer purchases a ticket.
The problem was verified by several coworkers and e-mail to DL have gone unanswered.
Delta IT,
Please PM me if you need any more clarification
There is a MAJOR snafu under "Book a Trip".
After you place the Departing Airports and Arriving Airports(From/To)
and you attempt to use the PULL Down Calendar and go forward a few months(i.e. November) the calendar will either disappear or will enter erroneous data.
It is very annoying........and very well could differentiate whether or not a customer purchases a ticket.
The problem was verified by several coworkers and e-mail to DL have gone unanswered.
Delta IT,
Please PM me if you need any more clarification
Go-around: If you click on "More Search Options", you'll get to the advanced booking page where the problem does not exist.
Jun 14, 2013 | 11:46 am
#1505
Join Date: Feb 2013
Location: Atlanta, GA
Programs: DL PM,
Posts: 245
Jun 15, 2013 | 12:11 am
#1506
Join Date: Apr 2012
Location: NY/CT
Programs: DL PM, Marriott PM
Posts: 263
Unable to log into my sky miles account on both delta.com via Chrome browser and the iPad app. Both result in the same error stating "We're sorry. We are unable to process your request. Please try again later."
Annoying...
Annoying...
Jun 16, 2013 | 11:36 am
#1508
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
Unable to establish password for existing account.
Our son has had a SM account for years. It was transferred from NW and he had never accessed it from delta.com. He tried to establish a password last evening and dl.dumb just hung up when he tried to enter his email address.
Our son has had a SM account for years. It was transferred from NW and he had never accessed it from delta.com. He tried to establish a password last evening and dl.dumb just hung up when he tried to enter his email address.
Jun 19, 2013 | 8:20 am
#1509
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 843
Anyone else having issues selecting Economy Comfort seats? I am DM and logged into my account, yet I keep getting the "Passenger is not eligible for this seat" error message. Tried on two separate itineraries with the same result.
Edited to add: This is also happening for the blue preferred seats. Very strange...
Edited to add: This is also happening for the blue preferred seats. Very strange...
Jun 19, 2013 | 8:41 am
#1510
Join Date: Jul 2008
Location: Atlanta, GA
Programs: Delta-Diamond Medallion, United-Premier 1K, Hilton-Gold, SPG-Gold, National-Executive, Hertz-Preside
Posts: 389
Works for me
Anyone else having issues selecting Economy Comfort seats? I am DM and logged into my account, yet I keep getting the "Passenger is not eligible for this seat" error message. Tried on two separate itineraries with the same result.
Edited to add: This is also happening for the blue preferred seats. Very strange...
Edited to add: This is also happening for the blue preferred seats. Very strange...
Jun 19, 2013 | 9:14 am
#1511
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 843
Wow, I need another cup of coffee. I was trying to select seats on flights that hadn't been officially issued by my corporate travel agent. I'm now able to select them without any problem.
Thanks!
Thanks!
Jun 19, 2013 | 9:23 am
#1512
Join Date: Jul 2008
Location: Atlanta, GA
Programs: Delta-Diamond Medallion, United-Premier 1K, Hilton-Gold, SPG-Gold, National-Executive, Hertz-Preside
Posts: 389
Jun 23, 2013 | 1:36 pm
#1514
Join Date: Jun 2011
Posts: 702
I'm trying to buy flights on Delta.com and I get to the end and it keeps saying:
Unable to process your request
We are unable to continue with your booking for one of the following reasons:
- Use of multiple browser windows/tabs
- Too much time has elapsed since your previous entries
- Use of your browser's back/forward buttons
- A bookmarked page has expired
If this problem persists, please call our Corporate Customer Support Desk at 888-750-7602 or the number on the back of your SkyMiles membership card for assistance. For non-U.S. based customers, please call the Delta Reservation Sales office for your country.
Message#100508
Unable to process your request
We are unable to continue with your booking for one of the following reasons:
- Use of multiple browser windows/tabs
- Too much time has elapsed since your previous entries
- Use of your browser's back/forward buttons
- A bookmarked page has expired
If this problem persists, please call our Corporate Customer Support Desk at 888-750-7602 or the number on the back of your SkyMiles membership card for assistance. For non-U.S. based customers, please call the Delta Reservation Sales office for your country.
Message#100508
Jun 25, 2013 | 11:25 am
#1515
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
When I search for a multi-city itinerary, sometimes when I get to a leg the page will not show me any options. It doesn't show me an error message or say that flights are unavailable or sold out, it just doesn't show me any options.
When this happens, the "sponsored links" box that is normally at the bottom of the page displays up near where the flight options would normally appear. Perhaps the flight options are there but "under" the misplaced sponsored links box.
When this happens, the "sponsored links" box that is normally at the bottom of the page displays up near where the flight options would normally appear. Perhaps the flight options are there but "under" the misplaced sponsored links box.