Originally Posted by
divemistressofthedark
Wow. I don't think I've ever seen this from a major corporation that takes reservations. No option at all to go on hold or have your call returned later? Guess it's probably all the traffic from the Iceland-related cancellations
I think every airline which flies to or within Europe are in the same boat right now. Very hard to reach any of them, it's hard for a few hundred customer service agents to handle tens of thousands of stranded pax added to the standard call volume.