Originally Posted by
snash22
I do not receive last minute updates on my phone. I have my correct information in the Contact Me page. I receive the "Time To Check In" information 24 hours ahead of the flight, but nothing else when gates change or when flights are delayed/canceled. I also receive no email, but that is unimportant to me.
I have "Use the above preferences for both advanced updates and last-minute updates" checked.
I have a Verizon cell-phone number
This has been going on for over 2 years. I have gotten tired of complaining by calling the help desk, they inevitably tell me to delete and re-add my information, which just kicks the problem out a few weeks more. I did get bumped up to a higher level of support once but that did not help.
Does anyone else have this issue? (looking for company for my misery
)
Does anyone have a solution? (looking for an end to the misery
)
on edit: I just noticed that under Contact preferences it says "everyday 12am-12pm". But this is not a value that can be updated. Hmmm....
FWIW, I did get a phone call while standing in line waiting to check my skis in SLC telling me that my SLC-JFK flight had been canceled earlier this year. I'm thankful that that was the last time that I had to deal with a canceled flight on DL.
Other than check-in reminders and upgrade notifications, I'm not sure what other notifications are supposed to go out, but I never get them. I just use WorldMate, which can automatically grab my confirmation emails from DL with the flight information and I get a pop-up notification on my phone with gate change/delay information as soon as it's posted. I like this better than having to query delta.com or some other mobile site each time that I want the latest flight status information.