Delta.com Bug Reporting: The Official Master Thread
#166
Original Poster
Join Date: May 2008
Posts: 494
so yes its being tested. however you shouldn't be getting any errors related to the 1024 updates yet as mobile.delta.com cannot see the servers we loaded to yesterday. is it anything you want to do or ???
weren't the accrued mileage broken previously and then got fixed?
#167
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
It was fixed, now it's broken again. Here's the display I get when I click my accumulated RDM's from the first page:
Windows Mobile 6.1, Samsung Blackjack II
Account History
Account Activity
SkyMiles Number: 07 Jul 2009
Membership level: 9M Gift MQM 15
Medallion Qualification Miles: 0
Total Available Miles: 0
Current SkyMiles Mileage Balance: (delta logo graphic here)
Total Available Miles: >Close Window
Million Miler Miles:
SkyMiles Mileage Expiration:
No activity for the previous twelve months.
Account Activity
SkyMiles Number: 07 Jul 2009
Membership level: 9M Gift MQM 15
Medallion Qualification Miles: 0
Total Available Miles: 0
Current SkyMiles Mileage Balance: (delta logo graphic here)
Total Available Miles: >Close Window
Million Miler Miles:
SkyMiles Mileage Expiration:
No activity for the previous twelve months.
#169




Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,290
MikeyZBT and all probably: like pretty much every booking engine out there for travel, data is pulled out of a very frequently updated cache. there just isn't a way to handle the load of all your queries any other way. if its happening with a specific market for hours on end, then let us know. that way i can pass it along to the appropriate parties to look at the updates to the cache. i forget what the number of sessions we have to the site every day, but its massive.
Please keep in mind that I am using the Delta Plat. AMEX Certificate. I am sure that is part of the problem.
Specifically, I can select the flights, then I get the page with the total, and then I get to the page where I enter the passengers and my credit card information... after that page (which, I believe should be the final "check-out" page) is when the "FARE NOT AVAILABLE" comes up.
Any assistance in this manner would greatly help!!
#170
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
DeltaWebDev, thanks for addressing my concern. I've tried multiple weekends, multiple flights, but all trying to get from SAN to SEA and nothing is pricing out. I keep getting "Fare Not Available" for every one of them.
Please keep in mind that I am using the Delta Plat. AMEX Certificate. I am sure that is part of the problem.
Specifically, I can select the flights, then I get the page with the total, and then I get to the page where I enter the passengers and my credit card information... after that page (which, I believe should be the final "check-out" page) is when the "FARE NOT AVAILABLE" comes up.
Any assistance in this manner would greatly help!!
Please keep in mind that I am using the Delta Plat. AMEX Certificate. I am sure that is part of the problem.
Specifically, I can select the flights, then I get the page with the total, and then I get to the page where I enter the passengers and my credit card information... after that page (which, I believe should be the final "check-out" page) is when the "FARE NOT AVAILABLE" comes up.
Any assistance in this manner would greatly help!!
#171
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Wirelessly posted (BlackBerry8310/4.5.0.110 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Using BlackBerry Curve (8310) to access Delta.com and am being prompted "Provide Your Email Address" yet there are no fields provided
Using BlackBerry Curve (8310) to access Delta.com and am being prompted "Provide Your Email Address" yet there are no fields provided
#172




Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,290
The fares I am selecting are all U and T. It's something else.
#173




Join Date: Jul 2007
Location: ATL
Programs: DL DM 1.7+MM, Marriott LT Plat, Hilton Gold, Hyatt Disc
Posts: 3,309
It was fixed, now it's broken again. Here's the display I get when I click my accumulated RDM's from the first page:
Windows Mobile 6.1, Samsung Blackjack II
Account History
Account Activity
SkyMiles Number: 07 Jul 2009
Membership level: 9M Gift MQM 15
Medallion Qualification Miles: 0
Total Available Miles: 0
Current SkyMiles Mileage Balance: (delta logo graphic here)
Total Available Miles: >Close Window
Million Miler Miles:
SkyMiles Mileage Expiration:
No activity for the previous twelve months.
Account Activity
SkyMiles Number: 07 Jul 2009
Membership level: 9M Gift MQM 15
Medallion Qualification Miles: 0
Total Available Miles: 0
Current SkyMiles Mileage Balance: (delta logo graphic here)
Total Available Miles: >Close Window
Million Miler Miles:
SkyMiles Mileage Expiration:
No activity for the previous twelve months.
#174




Join Date: Aug 2000
Location: TN
Programs: DL LT PL/2.920MM, Global Entry, LT PL Marriott, GHertz
Posts: 6,850
not able to correct schedule changes
I checked an international itinerary this morning - (Oct) OKC-ATL-HKG-MSP-OKC - and first the old flight segments were no longer right below the new schedules. Also I did not see anyway to confirm changes for the segment changes (4 out of 6 segments) which I thought was a featured of the enhanced itineraries. After the first 2 segments on DL, the remaining flights are NW.
#175
Original Poster
Join Date: May 2008
Posts: 494
i was incorrect in regards to the handling with itineraries. the latest update handles irops but not schedule changes. i think one of the upcoming enhancements will handle schedule changes, but i'm not sure what the release date is for it.
the amount of stuff that is in construction or barking at the out door is insane.
the amount of stuff that is in construction or barking at the out door is insane.
#176




Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 3,000
#177
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
I don't have the time to read 12 pages of delta.com bugs to see how long this has been an issue. I have had this issue before, but this is my first time reporting it.
I was booking a specific flight schedule for a client on Delta metal, SFO-CVG-PVD on August 6, 2009.
I searched delta.com for the lowest coach and F fares for the particular schedule. The coach option came up, but the F option did not. So I went to nwa.com and I was able to find and book the F option there.
In my search today and in the past, it appears that delta.com sells more NWA metal F options, so if you want Delta metal F options, they're best booked at nwa.com.
So why don't the same options show up on both delta.com and nwa.com? Is this a glitch or is this intentional?
I also must commend nwa.com's booking engine before it goes away. It is much easier to book there, the fare basis codes are much clearer, and the Outlook calendar files are much more accurate and detailed than the Delta Outlook calendar files.
I was booking a specific flight schedule for a client on Delta metal, SFO-CVG-PVD on August 6, 2009.
I searched delta.com for the lowest coach and F fares for the particular schedule. The coach option came up, but the F option did not. So I went to nwa.com and I was able to find and book the F option there.
In my search today and in the past, it appears that delta.com sells more NWA metal F options, so if you want Delta metal F options, they're best booked at nwa.com.
So why don't the same options show up on both delta.com and nwa.com? Is this a glitch or is this intentional?
I also must commend nwa.com's booking engine before it goes away. It is much easier to book there, the fare basis codes are much clearer, and the Outlook calendar files are much more accurate and detailed than the Delta Outlook calendar files.
#178
FlyerTalk Evangelist



Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768
i was incorrect in regards to the handling with itineraries. the latest update handles irops but not schedule changes. i think one of the upcoming enhancements will handle schedule changes, but i'm not sure what the release date is for it.
the amount of stuff that is in construction or barking at the out door is insane.
the amount of stuff that is in construction or barking at the out door is insane.
I do not need the site to handle the changes but I would like it to indicate on the itineraries page, maybe with a red asterisk, that there has been one and that I better check it out.
#180
Join Date: Apr 2009
Programs: DL Gold, IHG Plat
Posts: 198
When I search delta.com for JFK-LAX-SYD on 9/26/09, returning SYD-LAX-JFK on 10/13/09, I try to select an outbound flight and get the following message:
Service to SYD begins 01 July 2009 via LAX. Travel for the date you selected is not offered or not available. Please select another date.
ETA: Please ignore this post -- apparently the 10/13 flight has been cancelled!
Service to SYD begins 01 July 2009 via LAX. Travel for the date you selected is not offered or not available. Please select another date.
ETA: Please ignore this post -- apparently the 10/13 flight has been cancelled!
Last edited by NYCFlyGirl; Jul 13, 2009 at 5:08 pm

