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Delta.com Bug Reporting: The Official Master Thread

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Delta.com Bug Reporting: The Official Master Thread

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Old Mar 25, 2014 | 2:01 pm
  #1666  
 
Join Date: Dec 2012
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Angry

I have been trying to book five tickets or over a week. After I enter all the info and get to the absolute last page I get were sorry your price has increased by 91 bucks, and yet every time I go to book I get the same original price and the same error.
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Old Mar 25, 2014 | 6:11 pm
  #1667  
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Try buying them one at a time.

Bruce
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Old Mar 26, 2014 | 12:19 pm
  #1668  
 
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Delta has an IT problem they do not seem to want to fix.

2 examples:
Originally Posted by juanee1625
I have been trying to book five tickets or over a week. After I enter all the info and get to the absolute last page I get were sorry your price has increased by 91 bucks, and yet every time I go to book I get the same original price and the same error.
and

Originally Posted by FlyerJT
... I stumbled across a AUS-LIM (via ATL) flight for $531 RT pp!

My wife and I have been hoping to visit Peru for a while and we could make these dates work. I came in to work, requested off those dates, and went to book. But, the dates I was looking at were no longer at that price.

On a hunch, I plugged in multi-leg: AUS-ATL, ATL-LIM, LIM-AUS and got an excellent $565 RT rate. I picked seats, entered all information and clicked purchase. "The fare quoted earlier of $565.08 (USD) has changed. The new fare for this itinerary is $925.34 (USD). To continue your purchase click Continue. Otherwise click Start Over".

I clicked Start Over. And found the same fare again and again. Over the hours I was working on this, the fares for some of the options I was looking at jumped. But, there was still one holdout. So, I called the webhelp, convinced the person that I was not crazy, and convinced her to look for herself.

Long story shortened: 63-minutes later, she was able to honor the online price and issue a ticket for $557 RT pp.

Moral of the story: If you run into random fare changes, pick up the phone at get webhelp. Keep calling until you can get someone to honor the price.
Similar thing happened to me. I was trying to book business class tickets for my family this summer LAX-FCO-LHR-LAX and a perfect solution came up flying Alitalia out and Virgin Atlantic back using the Delta booking engine. Since these are expensive tickets, I had an incentive to book them with Delta to get extra miles, and delta is the only carrier that partners both AZ and VA. However, after entering everyone's data and credit card info etc, I got the last page "the fare has changed (doubled!)" and "pay or start over" as described above and several other times in this thread. I did this 3 times before calling, and 3 agents/supervisors over 3 different calls could not get the fare to ticket (one call each to the general line, elite status line and IT/website line). I was flexible with dates, carriers and times, but this problem happened with at least 4 different variations. In the the end, I believe the problem was the Z fares (discount biz) quoted by the website cannot be combined between 2 different Delta partners, without Delta's booking engine automatically changing them to higher priced (D or other) fares. Despite wasting many hours, I could not get them to ticket an acceptible itin at a fare that Delta's website would show. I ended up booking on VA roundtrip LAX-LHR and BA roundtrip LHR-FCO which I booked with one try on the UR website. Not Ideal, but cheaper, easier and still all in business class. Live and learn.

I was disappointed on several levels with Delta - their website, their customer service, the skymiles program and the total disinterest the agents had in solving my problem.
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Old Mar 27, 2014 | 6:07 am
  #1669  
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Seat maps appear to be broken currently... I can't bring them up for any of my itineraries. It just sits there trying to load the map.
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Old Mar 27, 2014 | 9:53 am
  #1670  
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Originally Posted by rylan
Seat maps appear to be broken currently... I can't bring them up for any of my itineraries. It just sits there trying to load the map.
Yup, seeing the same thing.
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Old Mar 27, 2014 | 1:57 pm
  #1671  
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Originally Posted by rylan
Seat maps appear to be broken currently... I can't bring them up for any of my itineraries. It just sits there trying to load the map.
Same problem for all of my upcoming flights, both what I booked today and older booked flights.
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Old Mar 27, 2014 | 9:16 pm
  #1672  
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Fixed now. (For me, anyway.)

Bruce
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Old Apr 4, 2014 | 8:03 am
  #1673  
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running Firefox 27.0.1 ... the red "Your booking session has expired from inactivity" automatic 10-minute timeout defaults to the Advanced Search screen, but the screen is incomplete: while it has two date blocks, it's missing the "Round-Trip" "One Way" and "Multi City" tabs ... the timeout is nonsense anyway because the session interface is NOT inactive while I'm in the middle of searching, but this display is even more annoying when I have been looking for one-way flights
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Old Apr 5, 2014 | 10:54 pm
  #1674  
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I have similar problems regarding bait and switch on the ticket price after I enter in credit information and click on the final purchase price. Happens very often, especially when using the multi-city search or search by schedule.

Secondly, the last few days after an initial search on the website I lose the option to choose one way fares or multicity, only RT air fare searches are enabled (I see now jrl767's post about this). This happens in all browsers I have tried and is persistent, I have to wait a few hours before I can again do my one-time open jaw or multi-city or one-way search. This issue does not affect award ticket searches, only revenue ticket searches.

Lastly, I have a ticketed itinerary where the AMS-DTW leg has completely disappeared (a Delta metal flight) and the website gives me a message that I have 14 hours to make my way on my own from Amsterdam to catch my flight in Detroit, I"m not sure that I can run and swim that fast. I'll call tomorrow and see what's up with this.
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Old Apr 5, 2014 | 11:22 pm
  #1675  
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Originally Posted by GrizShel
Secondly, the last few days after an initial search on the website I lose the option to choose one way fares or multicity, only RT air fare searches are enabled (I see now jrl767's post about this). This happens in all browsers I have tried and is persistent, I have to wait a few hours before I can again do my one-time open jaw or multi-city or one-way search.
I get that same broken screen, but I found that by going back to the home screen I get all my options back.
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Old Apr 9, 2014 | 3:21 pm
  #1676  
 
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I have just spent 2 hours trying to update my profile on the website but it doesn't allow me to change phone nos or address. I can't even delete them! Having read this thread, I guess the gremlins are still in the system. BTW, I'm on a Mac so perhaps it doesn't interface with Delta's site. I'll try again tomorrow, perhaps
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Old Apr 24, 2014 | 10:58 am
  #1677  
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Has anyone else seen a problem recently with 'phantom' Virgin Atlantic Space?

For example, searching 2 tickets LHR-JFK June 7th 2014.

VS9 and VS25 both return available during the search; but you get the "We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights." message when you try to click through.

I tried calling, and I get varying reports from the agents on what they can see for those flights; but it's never the 2 seats reported by the search tool.
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Old Apr 30, 2014 | 7:41 am
  #1678  
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Originally Posted by roder
Has anyone else seen a problem recently with 'phantom' Virgin Atlantic Space?

For example, searching 2 tickets LHR-JFK June 7th 2014.

VS9 and VS25 both return available during the search; but you get the "We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights." message when you try to click through.

I tried calling, and I get varying reports from the agents on what they can see for those flights; but it's never the 2 seats reported by the search tool.
You have to understand how airline pricing works. Delta.com is working off a cache. They don't query the GDS. They don't query OAG. They pull from a shadow copy.

Works okay on Delta flights - since they control the ecosystem.

Does not work so good on partner flights - especially VS.

Do some research on NDC (New Distribution Capability) and you'll see the flaws in the old approach.

Then yell at TravelPort and their antiquated piece of --- which Delta uses.
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Old May 2, 2014 | 11:41 am
  #1679  
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Originally Posted by roder
Has anyone else seen a problem recently with 'phantom' Virgin Atlantic Space?

For example, searching 2 tickets LHR-JFK June 7th 2014.

VS9 and VS25 both return available during the search; but you get the "We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights." message when you try to click through.

I tried calling, and I get varying reports from the agents on what they can see for those flights; but it's never the 2 seats reported by the search tool.
I've had agents 'see' VS award seats (G class I believe) but not able to grab it. Supposedly it comes back as 'sold out' or they are not able to grab it at all. At the same time the seats are available on VS.
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Old May 6, 2014 | 4:36 pm
  #1680  
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Originally Posted by erik123
I've had agents 'see' VS award seats (G class I believe) but not able to grab it. Supposedly it comes back as 'sold out' or they are not able to grab it at all. At the same time the seats are available on VS.
... because they're using a cached copy...

Instead of hitting real-time inventory.
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