Delta.com Bug Reporting: The Official Master Thread
Oct 3, 2018 | 3:27 pm
#2416
Join Date: Oct 2016
Location: AMS
Programs: Hilton Diamond, FB Plat
Posts: 312
Yep, but it's with both. So AF/KL and direct DL booked. Had an YVR>SEA on Sunday booked direct Delta, it properly matches my FB platinum status to Platinum medallion, but it always disappears from 'My trips'. Have to do the PNR+name lookup dance every time I need to check/look something up.
Oct 16, 2018 | 11:00 pm
#2417
Join Date: Oct 2014
Posts: 36
Is anyone having issues logging into delta.com? I can log into the app just fine but it's saying my information isn't correct on the site. I even changed the password on the site and have logged into the app with the new password successfully. But the site is still not logging me in.
Oct 17, 2018 | 8:31 am
#2418
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,735
Is anyone having issues logging into delta.com? I can log into the app just fine but it's saying my information isn't correct on the site. I even changed the password on the site and have logged into the app with the new password successfully. But the site is still not logging me in.
Oct 20, 2018 | 10:55 am
#2420
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Login problems.
Can't login from chrome on my laptop.
Login works fine from Safari on the same laptop. Copying password from my password manager.
Login also works fine from iOS phone app.
Called in and reported.
Can't login from chrome on my laptop.
Login works fine from Safari on the same laptop. Copying password from my password manager.
Login also works fine from iOS phone app.
Called in and reported.
Nov 15, 2018 | 8:03 am
#2422
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 5,020
Oh no! We're sorry, but there are not enough seats available on this flight to complete your booking. Please try selecting the flexible date option to continue your search.#101767A
Please note that all award/mileage searches will now be directed to the Flexible Date view of results.
Last edited by FlyingUnderTheRadar; Nov 15, 2018 at 8:12 am
Nov 25, 2018 | 10:55 pm
#2423
Join Date: Dec 2010
Location: CMH
Programs: DL SkyMiles (PM),AAdvantage,Sun Country Rewards,Frontier Miles;Fmr Dividend Miles,WorldPerks
Posts: 364
Does this count as a "bug"? I have an opportunity to fly DL to DAB next weekend, but I have a boss whose skills at replying are abhorrent (two texts this weekend, no answer). As a result, I've tried twice now to book a ticket (admittedly) in the hopes of getting as much running room as possible on the Risk-Free Guarantee to get a yes or no answer as to if I can have the time to go. The original explanation I got from Delta was that tickets are based off Eastern time and, if I bought a ticket after Midnight EST on the 26th, the Guarantee would be good all the way to 11:59pm EST on the 27th.
I made my first attempt at 12:06am EST. The receipt shows the purchase as on the 25th. Called DL, explained what I was doing and got them to reissue the Companion Certificate, tried again at 12:49am. Again, the receipt shows the 25th even though the Cert showed both times as redeemed on the 26th. Thus, I'm probably stuck with one full day instead of two to get the verdict.
What happened?
I made my first attempt at 12:06am EST. The receipt shows the purchase as on the 25th. Called DL, explained what I was doing and got them to reissue the Companion Certificate, tried again at 12:49am. Again, the receipt shows the 25th even though the Cert showed both times as redeemed on the 26th. Thus, I'm probably stuck with one full day instead of two to get the verdict.
What happened?
Nov 28, 2018 | 4:33 pm
#2424
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,510
ok, I'm confused
pic says it all
Nov 29, 2018 | 6:14 am
#2425
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,735
Nov 29, 2018 | 10:18 am
#2426
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,695
Dictate what? I am confused too, so would appreciate if you could please spell out your line of thought on which Main Cabin fares sold on the DL site render an itinerary ineligible for upgrade vs being a web site display glitch. (And it doesn't seem to be the usual thing of a continuation of an international flight number confuses the site)
Nov 30, 2018 | 6:47 am
#2427
Join Date: Nov 2018
Programs: Delta
Posts: 3
Delta program
Hello , I'm new in this forum , so hope I'll be able to explain my problem.
I had one ticket with AirFrance/ KLM on return way . from Prague to Mauritisus
4 flights in one bought ticket , I can't add screenshot yet , because don't have 5 posts. So I have to copy the details
Even on my ticket was said clearly only Econnomy class and no info about specific class .And what is confusing me is that,short flights was credited to my account , but long ones are not .
Both flights was with same company (AirFrance and KLM )
Do you have any explanation for this ?
Thanks
Lukas
Hello , I'm new in this forum , so hope I'll be able to explain my problem.
I had one ticket with AirFrance/ KLM on return way . from Prague to Mauritisus
4 flights in one bought ticket , I can't add screenshot yet , because don't have 5 posts. So I have to copy the details
- Nov 02 2018 PRG To CDG AF 1583 got 532 MQM Reason : D = Mileage earned based on distance flown
- Nov 02 2018 CDG To MRU AF 0460 got 0 MQM Reason : Activity is not eligible for mileage credit
- Nov 18 2018 MRU To AMS KL 0502 got 0 MQM Reason : Activity is not eligible for mileage credit
- Nov 18 2018 AMS To PRG KL 1359 got 500 MQM Reason : D = Mileage earned based on distance flown
Even on my ticket was said clearly only Econnomy class and no info about specific class .
Both flights was with same company (AirFrance and KLM )
Do you have any explanation for this ?
Thanks
Lukas
Dec 1, 2018 | 7:29 am
#2428
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,990
Upgrading Fare Class Difficulties
Corporate travel tool is TripActions which I guess books through Expedia. Most of the time it's OK, sometimes it is is a hassle. I typically book through tool and then see if FCM is less than fare difference between Y and F and if it isn't, use the "Modify Flight" tool to rebook into F bucket and just pay the fare difference. For SFO>SEA on 5-Dec the FCM was $380 and the fare difference was $74 -- a no brainer because I can expense it and then I can do SDC for any flight I want and I legit don't know what time I'll be done in SFO so just booked last flight of day.
I called the DM line last night, their systems were down. So I went to "Modify Flight" tool and repriced itinerary in F (went to a D bucket). At confirmation page, however, it showed the right fare difference but showed itinerary in coach with a Q class. Would only let me pick Y seat so I aborted the process. After that, it "downgraded" me from W to Y, which I didn't particularly care about but since I hadn't clicked confirm or purchase thought it was odd.
Waited overnight and tried again but no longer allowed to change ticket. Now inside window and need to pay to get upfront before I may get RU because I want the SDC option more than the UG. Called Medallion line and they offered the $380 FCM at first. I explained repricing was $74 and they agreed to it, but then charged a $50 fee to modify a travel agency ticket
The bug is when I did the Modify Flight and picked F it put me into a Q bucket with an F price and then downgraded me from SU/W despite me confirming or purchasing nothing. And then after I bought the higher fare bucket it still shows the outrageous FCM.
I called the DM line last night, their systems were down. So I went to "Modify Flight" tool and repriced itinerary in F (went to a D bucket). At confirmation page, however, it showed the right fare difference but showed itinerary in coach with a Q class. Would only let me pick Y seat so I aborted the process. After that, it "downgraded" me from W to Y, which I didn't particularly care about but since I hadn't clicked confirm or purchase thought it was odd.
Waited overnight and tried again but no longer allowed to change ticket. Now inside window and need to pay to get upfront before I may get RU because I want the SDC option more than the UG. Called Medallion line and they offered the $380 FCM at first. I explained repricing was $74 and they agreed to it, but then charged a $50 fee to modify a travel agency ticket
The bug is when I did the Modify Flight and picked F it put me into a Q bucket with an F price and then downgraded me from SU/W despite me confirming or purchasing nothing. And then after I bought the higher fare bucket it still shows the outrageous FCM.
Dec 3, 2018 | 8:48 am
#2429
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,990
Header on Delta.com Not Working on Chrome for Mac (Mojave)
Can't get the header to load on Chrome with my Mac. I have rebooted multiple times and my co-worker having same issue. Works on Safari for Mac and Chrome for Windows. Both of us recent Mojave upgrades on 2018 MBP's. Pics are Chrome vs. Safari on same machine.
