Delta has an IT problem they do not seem to want to fix.
2 examples:
Originally Posted by
juanee1625
I have been trying to book five tickets or over a week. After I enter all the info and get to the absolute last page I get were sorry your price has increased by 91 bucks, and yet every time I go to book I get the same original price and the same error.
and
Originally Posted by
FlyerJT
... I stumbled across a AUS-LIM (via ATL) flight for $531 RT pp!
My wife and I have been hoping to visit Peru for a while and we could make these dates work. I came in to work, requested off those dates, and went to book. But, the dates I was looking at were no longer at that price.
On a hunch, I plugged in multi-leg: AUS-ATL, ATL-LIM, LIM-AUS and got an excellent $565 RT rate. I picked seats, entered all information and clicked purchase. "The fare quoted earlier of $565.08 (USD) has changed. The new fare for this itinerary is $925.34 (USD). To continue your purchase click Continue. Otherwise click Start Over".
I clicked Start Over. And found the same fare again and again. Over the hours I was working on this, the fares for some of the options I was looking at jumped. But, there was still one holdout. So, I called the webhelp, convinced the person that I was not crazy, and convinced her to look for herself.
Long story shortened: 63-minutes later, she was able to honor the online price and issue a ticket for $557 RT pp.
Moral of the story: If you run into random fare changes, pick up the phone at get webhelp. Keep calling until you can get someone to honor the price.
Similar thing happened to me. I was trying to book business class tickets for my family this summer LAX-FCO-LHR-LAX and a perfect solution came up flying Alitalia out and Virgin Atlantic back using the Delta booking engine. Since these are expensive tickets, I had an incentive to book them with Delta to get extra miles, and delta is the only carrier that partners both AZ and VA. However, after entering everyone's data and credit card info etc, I got the last page "the fare has changed (doubled!)" and "pay or start over" as described above and several other times in this thread. I did this 3 times before calling, and 3 agents/supervisors over 3 different calls could not get the fare to ticket (one call each to the general line, elite status line and IT/website line). I was flexible with dates, carriers and times, but this problem happened with at least 4 different variations. In the the end,
I believe the problem was the Z fares (discount biz) quoted by the website cannot be combined between 2 different Delta partners, without Delta's booking engine automatically changing them to higher priced (D or other) fares. Despite wasting many hours, I could not get them to ticket an acceptible itin at a fare that Delta's website would show. I ended up booking on VA roundtrip LAX-LHR and BA roundtrip LHR-FCO which I booked with one try on the UR website. Not Ideal, but cheaper, easier and still all in business class. Live and learn.
I was disappointed on several levels with Delta - their website, their customer service, the skymiles program and the total disinterest the agents had in solving my problem.