Delta.com Bug Reporting: The Official Master Thread
Jun 3, 2009, 5:51 am
#76
Join Date: Mar 2008
Location: BNA
Programs: Delta Silver (former GM, fighting way back), Paid Delta SC Member, Hertz Gold, Gold HHonors
Posts: 214
Not so much a bug, but a lacking feature:
When you try and change flights on an existing itinerary, you cannot search by fare class like you can when doing the initial booking.
For example, LUT fares don't get companion upgrades - so I usually search for K or higher. You only have the ability to search by the basic cabin categories instead. I had to call SMS to rebook.
When you try and change flights on an existing itinerary, you cannot search by fare class like you can when doing the initial booking.
For example, LUT fares don't get companion upgrades - so I usually search for K or higher. You only have the ability to search by the basic cabin categories instead. I had to call SMS to rebook.
Jun 3, 2009, 6:25 am
#77
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
I had not had a problem with this in the past, but for the past several months, I have not been able to search by price, only search by schedule has worked.
If I try to search by price I get the dreaded
message.
This behavior only happens in Firefox. I don't have this problem in IE, but I hate having to use IE just for this.
If I try to search by price I get the dreaded
message.
This behavior only happens in Firefox. I don't have this problem in IE, but I hate having to use IE just for this.
Jun 3, 2009, 9:26 am
#78
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
seems like i've tried that before, but i will give it another shot the next time i book. thanks.
Last edited by 18sas; Jun 3, 2009 at 3:12 pm
Jun 3, 2009, 7:01 pm
#80
Join Date: Feb 2001
Location: SEA
Programs: DL GM, UA nobody, Marriott Gold
Posts: 845
The display for my SkyMiles account summary is very odd on the mobile.delta.com site. (https://mobile.delta.com/c2ht?appno=...ta.xml&msdxid=[IDSUPPRESSED]&qxq=[ID2SUPPRESSED]&stk=history)
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
Jun 3, 2009, 10:31 pm
#81
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
The display for my SkyMiles account summary is very odd on the mobile.delta.com site. (https://mobile.delta.com/c2ht?appno=...ta.xml&msdxid=[IDSUPPRESSED]&qxq=[ID2SUPPRESSED]&stk=history)
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
I've had better luck with iPhone apps - you have to enter in your itineraries, but every time you look at it, it updates the time and schedule - SO MUCH easier than logging into mobile DL for flight updates.
I wish they'd invest in an iPhone app - but with all the problems w/the website, its probably low on the list.
Jun 4, 2009, 5:17 pm
#82
Original Poster
Join Date: May 2008
Posts: 494
it boils down to the cost/benefit analysis. so while there could be a huge benefit to developing a mobile app for the iphone, android, blackberry, and windows mobile from a control aspect, you have to allocate the resources not only towards writing, but the ones qa'ing, and then the ongoing upkeep.
i can honestly say that prior to coming to work for delta, i was pretty judgmental of websites and often would make statements saying i could do things better than [insert company here]. once starting to work on delta.com my tune changed a LOT. suddenly its more than a database, application server, and a web server.
in case anyone was wondering, mobile.nwa.com appears to be outsourced to usablenet judging from the apple icon image that references their domain in the source code.
Jun 4, 2009, 7:41 pm
#83
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,359
it boils down to the cost/benefit analysis. so while there could be a huge benefit to developing a mobile app for the iphone, android, blackberry, and windows mobile from a control aspect, you have to allocate the resources not only towards writing, but the ones qa'ing, and then the ongoing upkeep.
Jun 4, 2009, 10:21 pm
#84
Join Date: Mar 2006
Location: MOB / PNS / GPT
Programs: DL Gold Hopefully be DL nothing in 1 more year / Hertz Something / Hilton Honors Diamond
Posts: 838
Deltawebdev, can you list what all the error codes and what they mean??? Just for giggles I was looking at award tix from MOD-ADQ and consistenly getting error Message # 7005.
What the heck does this mean? July 1st returning July 31st, 2 people, first, by schedule and I'm wanna of those people. Also tried the same for August, also tried some week dates in Sept, and I get:
We couldn't find flexible calendar options for your search either due to a system problem or because the route is served only by partner airlines. The flexible calendar options are only available for Delta or Northwest flights.
I didn't have "only show delta/nw flights" checked.... so dunno what that is about.
What the heck does this mean? July 1st returning July 31st, 2 people, first, by schedule and I'm wanna of those people. Also tried the same for August, also tried some week dates in Sept, and I get:
We couldn't find flexible calendar options for your search either due to a system problem or because the route is served only by partner airlines. The flexible calendar options are only available for Delta or Northwest flights.
I didn't have "only show delta/nw flights" checked.... so dunno what that is about.
Jun 5, 2009, 12:35 am
#85
Join Date: May 2008
Programs: DL AA UA
Posts: 2,359
The display for my SkyMiles account summary is very odd on the mobile.delta.com site. (https://mobile.delta.com/c2ht?appno=...ta.xml&msdxid=[IDSUPPRESSED]&qxq=[ID2SUPPRESSED]&stk=history)
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
actually that's an interesting statement. when you look at the smart phone market, its actually more beneficial to develop for android and the blackberry. both use java, and a lot of the core code can be reused. apple on the other hand requires development with objective c.
it boils down to the cost/benefit analysis. so while there could be a huge benefit to developing a mobile app for the iphone, android, blackberry, and windows mobile from a control aspect, you have to allocate the resources not only towards writing, but the ones qa'ing, and then the ongoing upkeep.
it boils down to the cost/benefit analysis. so while there could be a huge benefit to developing a mobile app for the iphone, android, blackberry, and windows mobile from a control aspect, you have to allocate the resources not only towards writing, but the ones qa'ing, and then the ongoing upkeep.
Jun 5, 2009, 6:38 am
#86
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
The display for my SkyMiles account summary is very odd on the mobile.delta.com site. My SkyMiles number, membership level, MQM balance, and total available miles are blank. My current SkyMiles mileage balance is correct but the Total Available Miles field lists my current mileage expiration date. My Million Miler Miles field lists the date of my last credited flight and SkyMiles expiration date lists the MQMs of my last flight.
Then it says I have no activity for the last 12 months, which is clearly wrong.
Then it says I have no activity for the last 12 months, which is clearly wrong.
Jun 5, 2009, 1:41 pm
#87
Original Poster
Join Date: May 2008
Posts: 494
ADLFO : its all about the balancing act. the biggest challenge is getting javascript driven functionality to behave at all on a mobile device. i do plan to play with the site at the wider resolution to see the impact. though i've never tried to access the test system to do so. hmmmmm....
amps : i believe the 7005 error is a generic one but i'll have to track that info down. however the calendar does only show availability for delta and northwest flights and not partners. that was a recent change to the application.
Jun 5, 2009, 2:32 pm
#88
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
I recently tried to book a ticket via the mobile site several different times and it errored out each time. Is this a known issue? It didn't give me a specific error. When I booked on delta.com regularlly it was fine.
Jun 5, 2009, 3:13 pm
#90
Join Date: Dec 2006
Location: LAX
Programs: UA 1K, LA, WN, SPG Plat, MR Gold
Posts: 730
This is not so much a Delta.com bug, but I think the same people who check here also were involved in the Kiosk software (I think???).
Anyway, my last trip I was in an exit row, and was upgraded at the upgrade window. When I went to check in at the kiosk, my seat was something like "3-A Exit" instead of "3-A". It was a 757, so the exit row would have been 27-F, not row 3.
I had no issues boarding, but just FYI about this small bug.
Anyway, my last trip I was in an exit row, and was upgraded at the upgrade window. When I went to check in at the kiosk, my seat was something like "3-A Exit" instead of "3-A". It was a 757, so the exit row would have been 27-F, not row 3.
I had no issues boarding, but just FYI about this small bug.