Delta.com Bug Reporting: The Official Master Thread
#61
Join Date: Dec 2003
Location: DAY, CMH, IND, SDF, CVG
Programs: DL PM & Kryptonium, Hilton Diamond, National Exec Elite
Posts: 392
Seat changesby Delta
I've had a frequent problem lately with my return flight seat assignment changing on me. My preferences show window seat and I select both outbound and return seating when I book my flight.
However, what seems to be happening a lot to me lately is that when I go to check in for my return flight, my seat assignment has been changed to an aisle or even the dreaded window seat. The seat that I had previously selected has been reassigned and usually I am stuck in the newly assigned seat as there are no other selections available.
Even as a Plat., sometimes when I am upgraded to F, I am assigned an aisle seat even thought the flight still shows windows available.
Anyone else having these problems?
However, what seems to be happening a lot to me lately is that when I go to check in for my return flight, my seat assignment has been changed to an aisle or even the dreaded window seat. The seat that I had previously selected has been reassigned and usually I am stuck in the newly assigned seat as there are no other selections available.
Even as a Plat., sometimes when I am upgraded to F, I am assigned an aisle seat even thought the flight still shows windows available.
Anyone else having these problems?
#63
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
Not sure if this has been reported, but today I tried to book a ticket for this weekend (Sat-Tues). Both days were within my upgrade window so I made sure to pick flights that said Available. I got all the way to the final screen selected seats in the F cabin and all was fine. When I clicked Purchase it stated it had a problem assigning my seats and when I looked it didn't upgrade me, but my upgrade status was "Requested". It took a call to SMS who was very confused and they finally forced the upgrade in. So something about the upgrade being available really jacked things up.
#67
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
#68
Original Poster
Join Date: May 2008
Posts: 494
well since i'm back we might as well use this one eh?
just tried to reproduce it in the test system a couple times but i'm not coming up with anything other than request only on verify and purchase. i'll keep picking at it given that i'm booking a reservation in the test system about every 10-15 minutes depending on what i'm testing.
just tried to reproduce it in the test system a couple times but i'm not coming up with anything other than request only on verify and purchase. i'll keep picking at it given that i'm booking a reservation in the test system about every 10-15 minutes depending on what i'm testing.
#69
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
well since i'm back we might as well use this one eh?
just tried to reproduce it in the test system a couple times but i'm not coming up with anything other than request only on verify and purchase. i'll keep picking at it given that i'm booking a reservation in the test system about every 10-15 minutes depending on what i'm testing.
just tried to reproduce it in the test system a couple times but i'm not coming up with anything other than request only on verify and purchase. i'll keep picking at it given that i'm booking a reservation in the test system about every 10-15 minutes depending on what i'm testing.
#70
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,031
I had not had a problem with this in the past, but for the past several months, I have not been able to search by price, only search by schedule has worked.
If I try to search by price I get the dreaded
message.
This behavior only happens in Firefox. I don't have this problem in IE, but I hate having to use IE just for this.
If I try to search by price I get the dreaded
Your booking session has expired. Please start over.
This behavior only happens in Firefox. I don't have this problem in IE, but I hate having to use IE just for this.
#71
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,231
I am flying on SAN-ATL as one of the legs of a trip in September and when I call up the reservation it says 767-300, which is fine, but the seat map says 767-400 on the top, which I know is wrong. And the seat map itself shows the layout for the domestic 767-300.
Weird.
And when I selected seats for the entire itinerary, Delta.COM actually rejected all my selections and had me "reselect". Double weird.
All my seats worked fine the second time. Maybe I messed up the "safety questionaire", but I doubt it...
Weird.
And when I selected seats for the entire itinerary, Delta.COM actually rejected all my selections and had me "reselect". Double weird.
All my seats worked fine the second time. Maybe I messed up the "safety questionaire", but I doubt it...
#72
Original Poster
Join Date: May 2008
Posts: 494
the session expiring issue we're looking into. the way i've found to make it go away is to dump my delta.com cookies. that seems to work.
the seat map one is really odd. i can't say i've managed to ever generate something like that.
the seat map one is really odd. i can't say i've managed to ever generate something like that.
#73
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,231
It is the 6:30am flight from SAN to ATL on Friday, 9/25. I tried to PM you, but it won't let me.
#74
Join Date: Jul 2006
Location: lax
Programs: DL DM, SPG Plat
Posts: 781
slooooowwww retrieving itineraries
I'm on travel, using an iBAHN connection, and just about every site I go to is ok, except the Delta itineraries page. When I click on a reservation, it takes many minutes to load. Whazzup with that?
#75
Join Date: Jan 2009
Location: PDX
Programs: AS, DL, QF, QX, AA, CO, WN
Posts: 152
My HNL-SLC trip in August is showing the same thing...it's on a 763, the heading on the seatmap says 764, but the seatmap itself is that of a 763.