Delta.com Bug Reporting: The Official Master Thread
Feb 15, 2009, 9:05 am
#16
Join Date: Mar 2005
Posts: 4
ZYR
Hi DeltaWebDev,
First, thank you so much for being here on FlyerTalk. The communication and customer focus is awesome!
On topic, sort of: Is there a reason I can use delta.com to book an award ticket ex-ZYR, but when I go to buy a revenue ticket the code isn't recognized? The error message I get is "ZYR is an invalid city code or cannot be booked through this web site. Please check the spelling of ZYR or use the appropriate city code. "
It isn't an issue of Delta generally not selling tickets from ZYR (Brussels Midi Train Station, from which you get an Air France high speed train to CDG) since it IS possible to buy a Delta ticket on the route through a third party website like Orbitz.
Thanks so much!
First, thank you so much for being here on FlyerTalk. The communication and customer focus is awesome!
On topic, sort of: Is there a reason I can use delta.com to book an award ticket ex-ZYR, but when I go to buy a revenue ticket the code isn't recognized? The error message I get is "ZYR is an invalid city code or cannot be booked through this web site. Please check the spelling of ZYR or use the appropriate city code. "
It isn't an issue of Delta generally not selling tickets from ZYR (Brussels Midi Train Station, from which you get an Air France high speed train to CDG) since it IS possible to buy a Delta ticket on the route through a third party website like Orbitz.
Thanks so much!
Feb 15, 2009, 7:02 pm
#18
Join Date: Sep 2008
Location: SEA
Programs: AA Plat, DL PM (not for long)
Posts: 546
On the mobile version of delta.com, when viewing recent account activity, the stats at the top of the page are messed up.
Mine reads:
This is verbatim except that I've x'ed out my mileage balance. I am using a BlackBerry Bold, and I've had a bunch of activity for the previous twelve months (just got my GM renewal credentials in the mail and my last DL flight was less than a week ago). All these stats are shown correctly on the regular version of delta.com.
Mine reads:
This is verbatim except that I've x'ed out my mileage balance. I am using a BlackBerry Bold, and I've had a bunch of activity for the previous twelve months (just got my GM renewal credentials in the mail and my last DL flight was less than a week ago). All these stats are shown correctly on the regular version of delta.com.
Feb 15, 2009, 7:49 pm
#19
Join Date: May 2008
Programs: PC Platinum, HH Diamond, Starwood Gold, Delta Gold, Avis First, Hertz Gold Plus, Glee Club, Yearbook
Posts: 226
MY ISSUE: I cannot reassign seats on only one leg of a flight. The site forces me to change seats on a segment I do not want to change.
DESCRIPTION: My fiancee and I are on an award flight for June/July. Routing is MOB-ATL-NRT/NRT-ATL-MOB, in First and BE.
When I select to change our seats on ATL-NRT (DL801) on delta.com, I am taken to the MOB-ATL flight. Since I do not want to change those seats, I pick "Next Flight." When I do so, it re-displays the MOB-ATL seats with a blank in my assignment and "Not Assigned" in my fiancee's seat.
When I try to select my existing seat, I get a "Seat not available message" (since I'm still sitting in it, I guess) and all other First seats are already assigned full. I can "back" out of this without any permanent effects, but I cannot change seats on my second flight without reassigning my first flight's seats (if that's even possible).
SOLUTION: Allow users to select individual segments within an itinerary so they may select the seats they want on one segment without affecting other segments.
DESCRIPTION: My fiancee and I are on an award flight for June/July. Routing is MOB-ATL-NRT/NRT-ATL-MOB, in First and BE.
When I select to change our seats on ATL-NRT (DL801) on delta.com, I am taken to the MOB-ATL flight. Since I do not want to change those seats, I pick "Next Flight." When I do so, it re-displays the MOB-ATL seats with a blank in my assignment and "Not Assigned" in my fiancee's seat.
When I try to select my existing seat, I get a "Seat not available message" (since I'm still sitting in it, I guess) and all other First seats are already assigned full. I can "back" out of this without any permanent effects, but I cannot change seats on my second flight without reassigning my first flight's seats (if that's even possible).
SOLUTION: Allow users to select individual segments within an itinerary so they may select the seats they want on one segment without affecting other segments.
Last edited by NewsBruin; Feb 15, 2009 at 11:14 pm
Feb 16, 2009, 7:23 am
#20
Join Date: Jan 2004
Location: Atlanta & San Francisco
Programs: DL 2MM DM & My Wife is a DL 3MM DM
Posts: 2,784
Here is a problem that I have noticed since last Fall and have pointed out to DAL several times, but nothing yet has been done to correct it--I just tried again before posting this.
This is when trying to book an international (maybe domestic too--haven't tried that) itinerary on delta.com--using fare class M or higher (it may be a problem with other fare classes or higher as well--I use M for the PMU upgrades). I make my request, pick my flights, they give me a fare quote, I confirm with SMS that the Z inventory for upgrades is available, I enter my
four digit security code for my stored credit card, but then instead of getting the confirm/purchase page, I get a page that says "the fare is no longer available." The fare is actually available--and I get it through calling SMS and getting transferred to web support. Still, that's a bit of a pain and I'd rather just do the whole thing on line (other than executing the PMU upgrade with SMS).
I have an up to date Dell computer--XP Professional, an up-to-date version of IE (7.0573.13) so I don't think that has anything to do with the problem (I originally got emails back from Customer Care saying basically there is something wrong with me or my computer). Further, this same issue occurs for my account, my wife's account, and also on her computer and her laptop. Even further, others posted on FT last Fall about having the same problem.
I have received emails last month from DAL saying they were aware of the problem, but it has not yet been solved.
Thanks for starting this thread and looking into these sorts of issues.
This is when trying to book an international (maybe domestic too--haven't tried that) itinerary on delta.com--using fare class M or higher (it may be a problem with other fare classes or higher as well--I use M for the PMU upgrades). I make my request, pick my flights, they give me a fare quote, I confirm with SMS that the Z inventory for upgrades is available, I enter my
four digit security code for my stored credit card, but then instead of getting the confirm/purchase page, I get a page that says "the fare is no longer available." The fare is actually available--and I get it through calling SMS and getting transferred to web support. Still, that's a bit of a pain and I'd rather just do the whole thing on line (other than executing the PMU upgrade with SMS).
I have an up to date Dell computer--XP Professional, an up-to-date version of IE (7.0573.13) so I don't think that has anything to do with the problem (I originally got emails back from Customer Care saying basically there is something wrong with me or my computer). Further, this same issue occurs for my account, my wife's account, and also on her computer and her laptop. Even further, others posted on FT last Fall about having the same problem.
I have received emails last month from DAL saying they were aware of the problem, but it has not yet been solved.
Thanks for starting this thread and looking into these sorts of issues.
Feb 16, 2009, 12:42 pm
#21
Join Date: Feb 2001
Location: SEA
Programs: DL GM, UA nobody, Marriott Gold
Posts: 845
On my Account History page, there's at least a 100 pixel gap between the bottom of the page header and Account History / Mobile enabled line. It looks goofy but all the information is below there. I'm using IE 7.0.6001.18000 on Vista SP1.
It looks fine on FireFox 3.0.6 for the record. But I tend to use IE because the seat maps player nicer with it.
It looks fine on FireFox 3.0.6 for the record. But I tend to use IE because the seat maps player nicer with it.
Last edited by FOH; Feb 16, 2009 at 12:44 pm Reason: Adding note about FireFox.
Feb 16, 2009, 2:14 pm
#23
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
MY ISSUE: I cannot reassign seats on only one leg of a flight. The site forces me to change seats on a segment I do not want to change.
DESCRIPTION: My fiancee and I are on an award flight for June/July. Routing is MOB-ATL-NRT/NRT-ATL-MOB, in First and BE.
When I select to change our seats on ATL-NRT (DL801) on delta.com, I am taken to the MOB-ATL flight. Since I do not want to change those seats, I pick "Next Flight." When I do so, it re-displays the MOB-ATL seats with a blank in my assignment and "Not Assigned" in my fiancee's seat.
When I try to select my existing seat, I get a "Seat not available message" (since I'm still sitting in it, I guess) and all other First seats are already assigned full. I can "back" out of this without any permanent effects, but I cannot change seats on my second flight without reassigning my first flight's seats (if that's even possible).
SOLUTION: Allow users to select individual segments within an itinerary so they may select the seats they want on one segment without affecting other segments.
DESCRIPTION: My fiancee and I are on an award flight for June/July. Routing is MOB-ATL-NRT/NRT-ATL-MOB, in First and BE.
When I select to change our seats on ATL-NRT (DL801) on delta.com, I am taken to the MOB-ATL flight. Since I do not want to change those seats, I pick "Next Flight." When I do so, it re-displays the MOB-ATL seats with a blank in my assignment and "Not Assigned" in my fiancee's seat.
When I try to select my existing seat, I get a "Seat not available message" (since I'm still sitting in it, I guess) and all other First seats are already assigned full. I can "back" out of this without any permanent effects, but I cannot change seats on my second flight without reassigning my first flight's seats (if that's even possible).
SOLUTION: Allow users to select individual segments within an itinerary so they may select the seats they want on one segment without affecting other segments.
Feb 16, 2009, 4:11 pm
#24
Join Date: Jan 2005
Location: Panama City Beach, FL (ECP)
Programs: Delta PM, Alaska MVP, Hilton GoldMarriott Titanium
Posts: 780
Yeah, I am experiencing this on an upcoming iterinerary as well. Three of the segments show my correct seat assignments, while one of my flights (FRA-ATL) shows "Not Assigned", when I have 2C assigned according to delta.com.
Feb 16, 2009, 5:18 pm
#25
Join Date: May 2008
Programs: PC Platinum, HH Diamond, Starwood Gold, Delta Gold, Avis First, Hertz Gold Plus, Glee Club, Yearbook
Posts: 226
Feb 16, 2009, 8:09 pm
#26
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
I went bank to my bank's web site and erased the address and re-entered it; I did the same on my Delta profile. Same problem again.
I agree the web menu telling you what to do then is weak. It says to try again without telling you where to go on the website, or to call the general Delta number when you in fact need the web number to avoid the ticketing fee.
Feb 19, 2009, 8:44 am
#27
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
DeltaWebDev:
Sorry, I may have posted this in the wrong forum earlier under "website improvements"...so I am posting again here in the correct forum:
See this thread and my response below:
http://www.flyertalk.com/forum/delta...s-jfk-fll.html
Originally Posted by Winkdaddy
Wow, this is messed up:
If you search LGA-FLL for Nov-6-8 weekend based on price you get $300 with all stopover in Atlanta...no direct option appears.
If you search LGA-FLL for Nov 6-8 weekend based on SCHEDULE you see all 3 non-stops and the price is $264!!!
Something is broken......makes you wann check the schedule box for every flight to make sure you are getting the cheapest rate huh?!?!?!
I just duplicated this search for June 12-14 and July 10-12 weekends and in both cases if you search by SCHEDULE you get a lower price then if you search by PRICE.! Also, searching by price failed to show any of the non-stop options.
This begs the question of how many other markets are affected where the lowest price you see searching by price isnt really the lowest price?!
Sorry, I may have posted this in the wrong forum earlier under "website improvements"...so I am posting again here in the correct forum:
See this thread and my response below:
http://www.flyertalk.com/forum/delta...s-jfk-fll.html
Originally Posted by Winkdaddy
Wow, this is messed up:
If you search LGA-FLL for Nov-6-8 weekend based on price you get $300 with all stopover in Atlanta...no direct option appears.
If you search LGA-FLL for Nov 6-8 weekend based on SCHEDULE you see all 3 non-stops and the price is $264!!!
Something is broken......makes you wann check the schedule box for every flight to make sure you are getting the cheapest rate huh?!?!?!
I just duplicated this search for June 12-14 and July 10-12 weekends and in both cases if you search by SCHEDULE you get a lower price then if you search by PRICE.! Also, searching by price failed to show any of the non-stop options.
This begs the question of how many other markets are affected where the lowest price you see searching by price isnt really the lowest price?!
Feb 19, 2009, 9:28 am
#28
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
In addition, if you do a search for November on the DL site, the NS NW coded flights do not appear. You have to go to the NW site to fnd the LGA-FLL NS service. Why are the flights being merged together when you are looking on DL's site?
If you don't fix this quickly the snowbirds in NY will start booking on AA & B6 for NS flights to FLL.
If you don't fix this quickly the snowbirds in NY will start booking on AA & B6 for NS flights to FLL.
Feb 23, 2009, 7:24 am
#30
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
DL.com flight booking still shows NW625 as an Airbus 320 flying NS MSP-HNL! Since the 320 only has a range of 2350 miles, I assume DL is just trying to get rid of NW's non Boeing aircraft
Seriously, when I call the Medallion hotline the agents can't even book seats on this flight even though they see it. Also, when building itineraries ex HNL NW624 never comes up as an option. Please note that ALL of the DL flights show up on NWA.com and can be booked. Any chance the decision to stay with legacy IT within DL might be reversed? Would sure make your job ultimately easier.
Seriously, when I call the Medallion hotline the agents can't even book seats on this flight even though they see it. Also, when building itineraries ex HNL NW624 never comes up as an option. Please note that ALL of the DL flights show up on NWA.com and can be booked. Any chance the decision to stay with legacy IT within DL might be reversed? Would sure make your job ultimately easier.