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Delta.com Bug Reporting: The Official Master Thread

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Delta.com Bug Reporting: The Official Master Thread

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Old Mar 9, 2009 | 9:00 pm
  #46  
 
Join Date: Sep 2003
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Originally Posted by jbatl
In all, 30 mins on the phone and a whole lot of effort on my part, just to give DL $340 for a Y seat on a CRJ, that would have otherwise gone to FL for business class. Am I nuts or what???
Is that a rhetorical question?
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Old Mar 9, 2009 | 9:18 pm
  #47  
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Originally Posted by DLfan
Is that a rhetorical question?
We better hope so...I am loyal but there are limits to every mans madness.
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Old Mar 9, 2009 | 9:24 pm
  #48  
 
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Originally Posted by DLfan
Is that a rhetorical question?
When I need those 750 MQMs at the end of the year, I'll look like a genius. A genius, I say! A genius!!
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Old Apr 5, 2009 | 6:55 pm
  #49  
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This is really bugging me. If I search by fare class using Firefox, I get

your booking session has expired. Please start over. .

This has happened on three different computers using XP and Vista. Happens every time I search, logged in or not.

Works just fine on Internet Explorer.

David
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Old Apr 6, 2009 | 7:00 am
  #50  
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Can't select/change seats if changing equipment

We have a flight in July...ATL-OGG (stopover in LAX). The last few times that we've done this trip, it's usually on the same plane, so there is no issue. However, this time, we are supposed to change planes in LAX..even though the flight numbers are the same. I've called into SMS to have seats assigned, but wasn't sure if this is a bug that is being worked on, or it's just not possible to show two planes for one flight number.

Thanks in advance.
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Old Apr 6, 2009 | 10:16 am
  #51  
 
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Can't see Itineraries

Hi,

This problem just started for me a couple of weeks ago. I am unable to see my upcomng reservations on the Delta site. I log on to my SkyMiles account, but when I click view upcoming itineraries it says they can not be found despite the fact that I have several. I have tried email customer support (no response) and calling (CSR stated "I don't know what to do") Any help would be appreciated.

Thanks,
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Old Apr 6, 2009 | 7:20 pm
  #52  
 
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Originally Posted by discjester
Hi,

This problem just started for me a couple of weeks ago. I am unable to see my upcomng reservations on the Delta site. I log on to my SkyMiles account, but when I click view upcoming itineraries it says they can not be found despite the fact that I have several. I have tried email customer support (no response) and calling (CSR stated "I don't know what to do") Any help would be appreciated.

Thanks,
i've had this problem using the google chrome browser (which is apparently built on safari), but the problem goes away with internet explorer.
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Old Apr 6, 2009 | 8:18 pm
  #53  
 
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Thanks for the tip; however, I am using IE. I wonder if it is because I have IE8? I doubt it but the timing is about right...

Thanks again!
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Old Apr 8, 2009 | 5:31 pm
  #54  
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Originally Posted by DiverDave
This is really bugging me. If I search by fare class using Firefox, I get

your booking session has expired. Please start over. .

This has happened on three different computers using XP and Vista. Happens every time I search, logged in or not.

Works just fine on Internet Explorer.

David
I had particularly frequent visits from this error message on Camino (same engine as Firefox), especially after login. I cleared all .delta.com cookies and now things are working (at least for the moment!).

The problems started right after the new functionality ("Find flights that work", etc) was deployed.
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Old Apr 10, 2009 | 7:57 am
  #55  
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Originally Posted by bennos
I had particularly frequent visits from this error message on Camino (same engine as Firefox), especially after login. I cleared all .delta.com cookies and now things are working (at least for the moment!).

The problems started right after the new functionality ("Find flights that work", etc) was deployed.
Thanks for the tip. ^ Is there an easy way to clear only delta.com cookies?

David
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Old Apr 10, 2009 | 3:49 pm
  #56  
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Originally Posted by DiverDave
Thanks for the tip. ^ Is there an easy way to clear only delta.com cookies?

David
Firefox >> Tools >> Options >> Privacy >> Show Cookies

Scroll down until you see a folder called "delta.com". Highlight it (single click), then click "Remove Cookie" (not "Remove All Cookies").

If you've previously had the site remember your SM #, you'll have to enter it again.
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Old Apr 11, 2009 | 5:59 pm
  #57  
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Originally Posted by bennos
Firefox >> Tools >> Options >> Privacy >> Show Cookies

Scroll down until you see a folder called "delta.com". Highlight it (single click), then click "Remove Cookie" (not "Remove All Cookies").

If you've previously had the site remember your SM #, you'll have to enter it again.
That did the trick, thanks for the help. ^

Seems like DeltaWebDev has left the building , so I guess we're back on our own....

David
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Old May 9, 2009 | 11:41 pm
  #58  
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OLCI for next day return, multi carrier

Perhaps this is working as intended, but I have so many itineraries which involve next day return, and multi carrier. On the outbound, I have no problem with check-in as I check in with the operating carrier. For my return, (DL flights with DL confirmation no), I try to check-in 24 hours prior at DL.com, and your online DL checkin takes me to NW checkin, where NW site indicate outbound flight had already left and fail. When I try to check-in at nwa.com and specify the departing city, even though my return segment is operated by DL, NW website directs me to DL website for check-in but fails with different error messages.

Could DL design the check-in site so that we can specify the check-in departing city so that it won't go back and forth between the two(NW and DL) sites?

Jiburi
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Old May 10, 2009 | 12:30 pm
  #59  
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Earn 5000 Miles When You Use Pay With Miles!Sunday, May 10, 2009 1:55 AM

I got this email this morning, I have the DL Plat Amex and when I try to register with the link in the email I get the following error:

We are sorry, the SkyMiles number you entered is not eligible for this offer.
I want to use PWM and want this 5000 bonus. Any help? Thanks!
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Old May 10, 2009 | 2:30 pm
  #60  
 
Join Date: Dec 2003
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Seat changesby Delta

I've had a frequent problem lately with my return flight seat assignment changing on me. My preferences show window seat and I select both outbound and return seating when I book my flight.
However, what seems to be happening a lot to me lately is that when I go to check in for my return flight, my seat assignment has been changed to an aisle or even the dreaded window seat. The seat that I had previously selected has been reassigned and usually I am stuck in the newly assigned seat as there are no other selections available.
Even as a Plat., sometimes when I am upgraded to F, I am assigned an aisle seat even thought the flight still shows windows available.
Anyone else having these problems?
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