Delta.com Bug Reporting: The Official Master Thread
#32
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
Mobile checkin
On the mobile version of delta.com, when viewing recent account activity, the stats at the top of the page are messed up.
Mine reads:
This is verbatim except that I've x'ed out my mileage balance. I am using a BlackBerry Bold, and I've had a bunch of activity for the previous twelve months (just got my GM renewal credentials in the mail and my last DL flight was less than a week ago). All these stats are shown correctly on the regular version of delta.com.
Mine reads:
This is verbatim except that I've x'ed out my mileage balance. I am using a BlackBerry Bold, and I've had a bunch of activity for the previous twelve months (just got my GM renewal credentials in the mail and my last DL flight was less than a week ago). All these stats are shown correctly on the regular version of delta.com.
Also, I tried to checkin using the mobile site this wknd and it kept telling me I didn't have a reservation (though I could see it under itineraries). Then I made the mistake of trying to use the HTML site on the iPhone. I get to the check in button and the browser would crash. Any one else w/similar problems? I noticed in Sky magazine they are rolling out mobile checkin in select cities (ie using your device as your boarding pass), but as nothing works on my phone I don't think it will be that useful.
Funny, but some of the flight tracking apps on Itunes offer easier and oftentimes better flight info than the Delta mobile site.
#33
Join Date: May 2008
Location: SFO
Posts: 851
I've had the same problem on my iPhone.
Also, I tried to checkin using the mobile site this wknd and it kept telling me I didn't have a reservation (though I could see it under itineraries). Then I made the mistake of trying to use the HTML site on the iPhone. I get to the check in button and the browser would crash. Any one else w/similar problems?
Also, I tried to checkin using the mobile site this wknd and it kept telling me I didn't have a reservation (though I could see it under itineraries). Then I made the mistake of trying to use the HTML site on the iPhone. I get to the check in button and the browser would crash. Any one else w/similar problems?
on the iphone the mobile version of delta.com does not show account activity properly as stated previously in this thread.
also, for both the mobile version and standard delta.com, the itineraries listing (from the "traveling and check-in" tab) is not working for me right now. i keep getting "we're sorry but this service is not available at this time". BUT if you use the "itineraries and check-in" on the left hand side next to 'book a trip', then the itineraries can be found just fine.
#34
Join Date: Jan 2007
Posts: 23
Can RARELY change flights on my own and can't cancel tickets
I regularly change and or cancel my flights, but virtually every time I try to do so online (whether via FF or IE) I get an error message stating that the request cannot be completed online.
I hate having to call and agent and stay on hold (and am not always able to due to meetings) just to change a flight, which shouldnt be any different than just booking a new flight and applying the fare difference. Something is definitely wrong with the process though.
Also, recently I have found that canceling flights post the 24 hour window is impossible to do online as there is no longer a button to do so. Can you add this back so that we can cancel flights online again even after the 24 hour window (yes I am aware that this will deduct $150 from the voucher amount).
I hate having to call and agent and stay on hold (and am not always able to due to meetings) just to change a flight, which shouldnt be any different than just booking a new flight and applying the fare difference. Something is definitely wrong with the process though.
Also, recently I have found that canceling flights post the 24 hour window is impossible to do online as there is no longer a button to do so. Can you add this back so that we can cancel flights online again even after the 24 hour window (yes I am aware that this will deduct $150 from the voucher amount).
#35
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,358
Lounge access bug - no AMS lounges for SkyTeam Elite +
When you go to:
http://www.delta.com/traveling_check...ions/index.jsp
and select "Skyteam Elite Plus (Delta Platinum Medallion) Member" on the drop down menu...all the KLM lounges in AMS disappear from the list.
This would imply that a SkyTeam Elite Plus would NOT have access to those lounges. Other European lounges, Berlin, Athens, etc...do remain on the list.
http://www.delta.com/traveling_check...ions/index.jsp
and select "Skyteam Elite Plus (Delta Platinum Medallion) Member" on the drop down menu...all the KLM lounges in AMS disappear from the list.
This would imply that a SkyTeam Elite Plus would NOT have access to those lounges. Other European lounges, Berlin, Athens, etc...do remain on the list.
#36
Join Date: Jan 2004
Location: Durham, NC
Programs: DL GM, Hyatt Diamond
Posts: 66
I've had the same problem on my iPhone.
Also, I tried to checkin using the mobile site this wknd and it kept telling me I didn't have a reservation (though I could see it under itineraries). Then I made the mistake of trying to use the HTML site on the iPhone. I get to the check in button and the browser would crash. Any one else w/similar problems? I noticed in Sky magazine they are rolling out mobile checkin in select cities (ie using your device as your boarding pass), but as nothing works on my phone I don't think it will be that useful.
Funny, but some of the flight tracking apps on Itunes offer easier and oftentimes better flight info than the Delta mobile site.
Also, I tried to checkin using the mobile site this wknd and it kept telling me I didn't have a reservation (though I could see it under itineraries). Then I made the mistake of trying to use the HTML site on the iPhone. I get to the check in button and the browser would crash. Any one else w/similar problems? I noticed in Sky magazine they are rolling out mobile checkin in select cities (ie using your device as your boarding pass), but as nothing works on my phone I don't think it will be that useful.
Funny, but some of the flight tracking apps on Itunes offer easier and oftentimes better flight info than the Delta mobile site.
#37
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,050
Here is a problem that I have noticed since last Fall and have pointed out to DAL several times, but nothing yet has been done to correct it--I just tried again before posting this.
This is when trying to book an international (maybe domestic too--haven't tried that) itinerary on delta.com--using fare class M or higher (it may be a problem with other fare classes or higher as well--I use M for the PMU upgrades). I make my request, pick my flights, they give me a fare quote, I confirm with SMS that the Z inventory for upgrades is available, I enter my
four digit security code for my stored credit card, but then instead of getting the confirm/purchase page, I get a page that says "the fare is no longer available." The fare is actually available--and I get it through calling SMS and getting transferred to web support. Still, that's a bit of a pain and I'd rather just do the whole thing on line (other than executing the PMU upgrade with SMS).
I have an up to date Dell computer--XP Professional, an up-to-date version of IE (7.0573.13) so I don't think that has anything to do with the problem (I originally got emails back from Customer Care saying basically there is something wrong with me or my computer). Further, this same issue occurs for my account, my wife's account, and also on her computer and her laptop. Even further, others posted on FT last Fall about having the same problem.
I have received emails last month from DAL saying they were aware of the problem, but it has not yet been solved.
Thanks for starting this thread and looking into these sorts of issues.
This is when trying to book an international (maybe domestic too--haven't tried that) itinerary on delta.com--using fare class M or higher (it may be a problem with other fare classes or higher as well--I use M for the PMU upgrades). I make my request, pick my flights, they give me a fare quote, I confirm with SMS that the Z inventory for upgrades is available, I enter my
four digit security code for my stored credit card, but then instead of getting the confirm/purchase page, I get a page that says "the fare is no longer available." The fare is actually available--and I get it through calling SMS and getting transferred to web support. Still, that's a bit of a pain and I'd rather just do the whole thing on line (other than executing the PMU upgrade with SMS).
I have an up to date Dell computer--XP Professional, an up-to-date version of IE (7.0573.13) so I don't think that has anything to do with the problem (I originally got emails back from Customer Care saying basically there is something wrong with me or my computer). Further, this same issue occurs for my account, my wife's account, and also on her computer and her laptop. Even further, others posted on FT last Fall about having the same problem.
I have received emails last month from DAL saying they were aware of the problem, but it has not yet been solved.
Thanks for starting this thread and looking into these sorts of issues.
I have the same problem booking from MLB to SOF via ATL and PRG. Each time had to be on hold with the websupport folks for more than an hour. No one seems to know what the problem is. This happened on three tickets, same itinerary, then miraculously it worked once, then it happened again last week. Tried to get the agent to waive the fee so I didn't have to sit on hold with websupport forever; no dice.
#38
Join Date: Dec 2006
Programs: DL PM, Starwood Plat, various others
Posts: 80
re:
I can not book tickets using the internet and I have called numerous times with online support not being able to fix the problem and booking the tickets for me. I have done this probably 4-5 times in the last two weeks.
#39
Join Date: Jan 2003
Location: BNA
Programs: DL PM/MM, Hilton Diamond, *wood plat, UA 1kc
Posts: 921
So, yesterday I am looking for a flight BNA-CDG departing 7/1, returning ZRH-BNA on 7/12. Bunches of NW flights show up. Today, nothing but DL, at any level, whether I search by price or schedule.
Issue Two: Why can I never get JFK-CDG non-stops to be an option when searching for that route? The routing keeps sending me through ATL, or, in this case NW appears, MSP...?
Issue Two: Why can I never get JFK-CDG non-stops to be an option when searching for that route? The routing keeps sending me through ATL, or, in this case NW appears, MSP...?
#40
Join Date: Jan 2003
Location: BNA
Programs: DL PM/MM, Hilton Diamond, *wood plat, UA 1kc
Posts: 921
Nor can I. I get a message that tells me the reservation has been made (it hasn't) and told to call tech support with the "Reference Code ", yes blank...It appears not only that DL doesn't want me to use my miles, now they don't want my $$ either. In all 3 cases I just booked on Southwest instead. I don't have time to sit on hold with the tech people b/c of someone's incompetence. .
#41
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
This is not a Delta "bug" but don't knoiw where to ask.
On my home pc with Vista Home and NIS 2009, I cannot login to my Delta account. Things were not smooth with NIS 2008, but now cannot get in and don't know what to disable.
On the same home network, I am able to login to my DL account on my laptop running Vista Business and NIS 2009.
How might this change for the better?
On my home pc with Vista Home and NIS 2009, I cannot login to my Delta account. Things were not smooth with NIS 2008, but now cannot get in and don't know what to disable.
On the same home network, I am able to login to my DL account on my laptop running Vista Business and NIS 2009.
How might this change for the better?
#42
Join Date: Dec 2006
Location: LAX
Programs: UA 1K, LA, WN, SPG Plat, MR Gold
Posts: 730
Not sure if this has been reported, but if I just click on any of the three tabs (Planning, Traveling, Skymiles), without clicking on a sub tab, I get a page not found error. If I click on a subheading under the tab, no problem.
#43
Original Poster
Join Date: May 2008
Posts: 494
what browser are you using for the main tab issue? i'm not able to replicate it, but will continue to try.
also everyone i am EXTREMELY sorry i have torn through updating this, especially given that we've had two maintenance updates to the site this year to address and fix bugs. as i see the items i'm bookmarking the thread/post, but by the time i get home i usually end up with a slew of things i need to get done there too. i will get this update so PLEASE keep reporting them.
again sorry for the lack of updates on this.
also everyone i am EXTREMELY sorry i have torn through updating this, especially given that we've had two maintenance updates to the site this year to address and fix bugs. as i see the items i'm bookmarking the thread/post, but by the time i get home i usually end up with a slew of things i need to get done there too. i will get this update so PLEASE keep reporting them.
again sorry for the lack of updates on this.
#44
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Wirelessly posted (Propel: SAMSUNG-SGH-I617/1.0 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6))
on my blackjack II, windows mobile 6.1, same formatting issue others reported for the account balance. it also says "no activity for thr past 12 months."
also, I check the login "remember me" button, but it never remembers my SM number. perhaps a cookie issue with my browser? FT always rerembers my login.
on my blackjack II, windows mobile 6.1, same formatting issue others reported for the account balance. it also says "no activity for thr past 12 months."
also, I check the login "remember me" button, but it never remembers my SM number. perhaps a cookie issue with my browser? FT always rerembers my login.
#45
Join Date: Dec 2006
Location: LAX
Programs: UA 1K, LA, WN, SPG Plat, MR Gold
Posts: 730
what browser are you using for the main tab issue? i'm not able to replicate it, but will continue to try.
also everyone i am EXTREMELY sorry i have torn through updating this, especially given that we've had two maintenance updates to the site this year to address and fix bugs. as i see the items i'm bookmarking the thread/post, but by the time i get home i usually end up with a slew of things i need to get done there too. i will get this update so PLEASE keep reporting them.
again sorry for the lack of updates on this.
also everyone i am EXTREMELY sorry i have torn through updating this, especially given that we've had two maintenance updates to the site this year to address and fix bugs. as i see the items i'm bookmarking the thread/post, but by the time i get home i usually end up with a slew of things i need to get done there too. i will get this update so PLEASE keep reporting them.
again sorry for the lack of updates on this.