Originally Posted by
jack_frost
I can not book tickets using the internet and I have called numerous times with online support not being able to fix the problem and booking the tickets for me. I have done this probably 4-5 times in the last two weeks.
Nor can I. I get a message that tells me the reservation has been made (it hasn't) and told to call tech support with the "Reference Code ", yes blank...It appears not only that DL doesn't want me to use my miles, now they don't want my $$ either. In all 3 cases I just booked on Southwest instead. I don't have time to sit on hold with the tech people b/c of someone's incompetence. .