Continental.com Master Thread [Report Ideas & Problems Here]
Jul 2, 2008 | 7:35 pm
#616
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
Way to go CO IT Team. The message in "My Account" ---
"Your Current Balance and Elite Qualification Balance are showing the current and correct totals, however your partner deposit details are not available at this time. We apologize for this inconvenience and are working to correct this issue."
is much appreciated. Thanks for keeping the typical co.com user informed on issues. Good luck on fixing this. Thanks.
"Your Current Balance and Elite Qualification Balance are showing the current and correct totals, however your partner deposit details are not available at this time. We apologize for this inconvenience and are working to correct this issue."
is much appreciated. Thanks for keeping the typical co.com user informed on issues. Good luck on fixing this. Thanks.
Jul 3, 2008 | 9:29 pm
#617
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I just pulled my res for this weekend, which is a one-way H fare and it now says 0% EQM on the reservation page.
Looks like CO decided to go one step further then US.
Looks like CO decided to go one step further then US.
Jul 10, 2008 | 12:59 pm
#618
Join Date: Jun 2005
Location: San Diego, CA
Programs: CO Gold
Posts: 406
Using Safari 3.1.1 on a MacBook Pro shows 2 problems that have been bothering me for weeks:
1) When I go to CO.com and sign in, even if "remember me" box is checked, it will not remember me. This gets tough when searching for reward availability as I have to sign in to check flights, again to select flights and again to select passengers/seats and again to use credit card.
2) Whenever I go to CO.com and sign in, I get this "OnePass Account Update" page and no matter how many times I fill it out, I can't get it to go away, even when clicking "update later."
1) When I go to CO.com and sign in, even if "remember me" box is checked, it will not remember me. This gets tough when searching for reward availability as I have to sign in to check flights, again to select flights and again to select passengers/seats and again to use credit card.
2) Whenever I go to CO.com and sign in, I get this "OnePass Account Update" page and no matter how many times I fill it out, I can't get it to go away, even when clicking "update later."
Jul 10, 2008 | 3:17 pm
#619
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Way to go CO IT Team. The message in "My Account" ---
"Your Current Balance and Elite Qualification Balance are showing the current and correct totals, however your partner deposit details are not available at this time. We apologize for this inconvenience and are working to correct this issue."
is much appreciated. Thanks for keeping the typical co.com user informed on issues. Good luck on fixing this. Thanks.
"Your Current Balance and Elite Qualification Balance are showing the current and correct totals, however your partner deposit details are not available at this time. We apologize for this inconvenience and are working to correct this issue."
is much appreciated. Thanks for keeping the typical co.com user informed on issues. Good luck on fixing this. Thanks.
While I am still getting this message, today my partner deposit details (Shoprite, Chase) showed up under "Non-Airline Activity" for the first time in a long while
Jul 11, 2008 | 11:26 am
#620
Join Date: Oct 2006
Location: DCA, ex-IAH
Programs: nada
Posts: 1,368
This may or may not have been addressed, but several times in the last few weeks, I've tried to pull up reservations directly from my main account page, and it sends me to the sign in page, but it won't let me actually sign in.
Sometimes, it has worked to pull the reservation via looking at all reservations, and then picking the specific one. However, today the only thing that would work was a manual log out and then logging in again.
Is this because I'm alternating access to the account from different computers or is it a flaw in the system?
Sometimes, it has worked to pull the reservation via looking at all reservations, and then picking the specific one. However, today the only thing that would work was a manual log out and then logging in again.
Is this because I'm alternating access to the account from different computers or is it a flaw in the system?
Jul 12, 2008 | 11:33 pm
#621
Join Date: Jan 2008
Location: IAH/LIM
Programs: CO Plat, PC Lifex, SPG Gold
Posts: 448
This has been happening at least the past month, if not longer. (for my searches)
When doing a search using the Find Lower Fare +/- 3 days option, the search will provide a lower priced flight on a different day. If you click it brings you to the spreadsheet type deal and from there you can pick the date that suits your needs. Upon clicking said lowest price, it is not that price that you just clicked on, but a much higher price that is about the same as the first.
When doing a search using the Find Lower Fare +/- 3 days option, the search will provide a lower priced flight on a different day. If you click it brings you to the spreadsheet type deal and from there you can pick the date that suits your needs. Upon clicking said lowest price, it is not that price that you just clicked on, but a much higher price that is about the same as the first.
Jul 13, 2008 | 9:51 am
#622
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Suggestion:
Make clear on the award ticket calender that a Saturday night stay is required for SaverPass rates.
I've had two people ask me recently if I could see better availability than them (they're non-elite)... both were looking at trips without a Sat. night stay. The calender shows all the pretty colors, but quite properly, only EasyPass flight options are displayed.
Make clear on the award ticket calender that a Saturday night stay is required for SaverPass rates.
I've had two people ask me recently if I could see better availability than them (they're non-elite)... both were looking at trips without a Sat. night stay. The calender shows all the pretty colors, but quite properly, only EasyPass flight options are displayed.
Jul 14, 2008 | 2:02 pm
#623
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,011
CO auction
I can not log into to CO auction site. Keep asking me sign in even I enter my usernames and password many times.
Jul 15, 2008 | 9:42 am
#624
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Unable to Separate TRavelers
The Separate Travelers option doesn't appear on every reservation. This can be handled by a phone call but that shouldn't be necessary.
Jul 15, 2008 | 6:23 pm
#625
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
Bought a ticket tonight; put it payment - it showed everything okay - then I waited (got the itinerary email but the confirmation email showing all info) so went into my record and it showed it wasn't ticketed and I needed to complete the booking - I've had this happen three times in the past few weeks. I then waited almost two hours to get the final eticket confirmation. Must have been a long queue today!
Jul 22, 2008 | 4:03 pm
#626
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
Weird one. I went to pull up the seat map for my EWR-DUB trip next week. Up came a blank seat map with the three tabs (outbound, return and pending upgrade) as normal.
But, i wasn't seeing any seats and when looking at the left, it listed the flight as IAH-AUS. I haven't been able to recreate it yet, but wanted to at least report it.
But, i wasn't seeing any seats and when looking at the left, it listed the flight as IAH-AUS. I haven't been able to recreate it yet, but wanted to at least report it.
Jul 23, 2008 | 12:41 pm
#627
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Cannot View Itinerary
Any attempt to view an itinerery, change seats or change flights goes to a screen with the following message:
"We were unable to review the latest information for this itinerary."
The only option is a 'Back' button.
"We were unable to review the latest information for this itinerary."
The only option is a 'Back' button.
Jul 23, 2008 | 12:58 pm
#628
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Jul 27, 2008 | 9:04 pm
#629
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I have an upcoming trip to DUB on Tuesday and I got my Tripnotes a few days ago. Weird thing, I got two of them. The first had me listed in Economy (GN), even though I bought H fares and I'm already upgraded for the return. The second one was correct where the outbound was listed as H and the return as F.
Jul 30, 2008 | 3:28 pm
#630
Join Date: Feb 2008
Location: Scotland / New York City
Programs: United 1K, United 1MM, HH Diamond
Posts: 33
I seem to be unable to make reservations online - been having this problem for the last month or so - I am signed into my onepass account at the time. I get as far as the "Traveller Information" page, but any time I press the "Continue" or "Seat Selector" page I get returned immediately to "Traveller Information" with the message "We could not process your request. Please see the message below and make revisions." in red - but there is no message below and nothing I do seems to allow me to continue past this page.....can anyone help......