Continental.com Master Thread [Report Ideas & Problems Here]
Sep 4, 2008 | 6:32 am
#661
Join Date: Jan 2003
Location: houston
Programs: UA Lifetime Platinum, 2MM since 1981, MAR Lifetime Plat, IHG Plat Amb. Global Entry
Posts: 561
Reservation Change Notification
I have had two changes in reservations this week and was never notified of either one. One of them was a minor change, but the other had a segment cancelled.
The only reason I found them at all was because I review all of my reservations on a weekly basis, just in case ...
1. Is it possible to get an email when these changes are made? This does not appear to be available as a "trip-alert".
2. Could some sort of an indicator be placed on the reservation summary page to show that a particular one has a pending change? This would save having to open them all up every time.
The only reason I found them at all was because I review all of my reservations on a weekly basis, just in case ...
1. Is it possible to get an email when these changes are made? This does not appear to be available as a "trip-alert".
2. Could some sort of an indicator be placed on the reservation summary page to show that a particular one has a pending change? This would save having to open them all up every time.
Sep 6, 2008 | 9:49 pm
#662
Join Date: Dec 2007
Location: Houston
Programs: CO-Gold
Posts: 127
This has happened to me the last few times I've tried to check in. I start from the home page under "Print Boarding Pass". I use my OP number, and it returns the message "! We could not process your request. Please see the message below and make revisions." Below that it indicates that you could try Confirmation Number, eTicket Number, or OnePass Number. Above the OnePass number box is the message "! Multiple eTickets were found for the OnePass number entered. Please enter a Confirmation Number or an eTicket Number." I certainly have multiple eTickets booked/pending, but only one of them is within 24 hours. Why can't it understand which one I'm trying to check in for?
Has anyone else had this problem?
Has anyone else had this problem?
Sep 8, 2008 | 8:43 pm
#663
Join Date: Mar 2004
Programs: CO OnePass Platinum loyalist
Posts: 5
Not sure why but has happened to me semingly randomly. Once or twice I thought it was because my record was in the process of being upgraded.
Sep 9, 2008 | 2:33 pm
#664
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,857
CO.com is not showing BF sleazypass inventory when I'm logged in on some flights (e.g. EWR-DEL around xmas.)
Sep 10, 2008 | 1:16 pm
#665
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I got an automated voice phone call from CO "your upcoming flight with CO has had a schedule change. please call CO or check on co.com".
Problem is - it does not give you the departure date. I always have about 10 trips booked in the hopper - so I do I know which one it applied to?
I noticed a slight change on a flight departure time on one record the day before and I accepted it. Since that was the only recent change - I assume the next day call around 6pm was related to that accepted change. Maybe CO times its automated calls for dinner time / after work?
Anyway - CO if you can add the departure date to the automated voice call - please do - it would help.
Problem is - it does not give you the departure date. I always have about 10 trips booked in the hopper - so I do I know which one it applied to?
I noticed a slight change on a flight departure time on one record the day before and I accepted it. Since that was the only recent change - I assume the next day call around 6pm was related to that accepted change. Maybe CO times its automated calls for dinner time / after work?
Anyway - CO if you can add the departure date to the automated voice call - please do - it would help.
Sep 10, 2008 | 5:34 pm
#666
Join Date: Aug 2003
Posts: 248
I got an automated voice phone call from CO "your upcoming flight with CO has had a schedule change. please call CO or check on co.com".
Problem is - it does not give you the departure date. I always have about 10 trips booked in the hopper - so I do I know which one it applied to?
I noticed a slight change on a flight departure time on one record the day before and I accepted it. Since that was the only recent change - I assume the next day call around 6pm was related to that accepted change. Maybe CO times its automated calls for dinner time / after work?
Anyway - CO if you can add the departure date to the automated voice call - please do - it would help.
Problem is - it does not give you the departure date. I always have about 10 trips booked in the hopper - so I do I know which one it applied to?
I noticed a slight change on a flight departure time on one record the day before and I accepted it. Since that was the only recent change - I assume the next day call around 6pm was related to that accepted change. Maybe CO times its automated calls for dinner time / after work?
Anyway - CO if you can add the departure date to the automated voice call - please do - it would help.
the same thing happened to me.. no idea which flight...
Sep 11, 2008 | 3:52 pm
#667
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
I changed a flight due to Hurricane Ike via the co.com support line, with a flight that I had been EUA'd on for Saturday 9/13. Now, I have the new flights and seat assignments, but on co.com, when I go into the seat assignment screen, it shows me in F when, in fact, I am in Y (just for the time being, I hope! 
). Just an FYI...
). Just an FYI...
Sep 11, 2008 | 10:08 pm
#668
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
When doing a Y-Up, the confirmation page has no HTML page title. So, it says "Untitled" in the browser window.
Sep 14, 2008 | 7:32 pm
#669
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Old Mileathon
There is still a link on the My Account webpage to the Feb 1 to May 31, 2008 Milethon. The link is broken and should be removed.
Sep 14, 2008 | 7:37 pm
#670
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Missing Statement
There was evidently a Statement cycle for the period from July 28, 2008 thorugh August 24, 2008.
The last statement that exists cuts off on July 27, 2008 and the One Pass Activity Since My Last Statement begins on August 25, 2008.
Activity for the 'missing' statement no longer apppears anywhere. All Totals as of the Current Date appear to be correct.
The last statement that exists cuts off on July 27, 2008 and the One Pass Activity Since My Last Statement begins on August 25, 2008.
Activity for the 'missing' statement no longer apppears anywhere. All Totals as of the Current Date appear to be correct.
Last edited by SuperG1955; Sep 14, 2008 at 7:40 pm Reason: punctuation
Sep 15, 2008 | 8:11 pm
#671
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
I was making a change to my mother's reservation online and when I was at the page after I selected confirm changes, I was given an error message. I then go look at her reservations and the changes were made.
Sep 18, 2008 | 1:04 am
#672
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I have an itinerary for this Saturday departing PHL-IAH-HNL-IAH-HNL.
On the return, IAH-HNL I see the "Elite Upgrade" setting option with no problem. However, I don't see it for the PHL-IAH segment.
From what I can tell, the outbound is setup as a connection but the return isn't. Since it's a HNL flight, is co.com confused that i can't be upgraded on the domestic leg?
On the return, IAH-HNL I see the "Elite Upgrade" setting option with no problem. However, I don't see it for the PHL-IAH segment.
From what I can tell, the outbound is setup as a connection but the return isn't. Since it's a HNL flight, is co.com confused that i can't be upgraded on the domestic leg?
Sep 19, 2008 | 1:02 pm
#673
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
I just used OLCI for my flights tomorrow and the system asked me if I would like a complimentary elite upgrade. But the problem is I'm already upgraded on both segments for tomorrow. The page came back and said the Elite upgrade was not available at this time and I have been put on the standby list. Luckily I still have Seat 1A on both flights tomorrow 
The PDA site also doesn't show me on the standby list as I'm already confirmed in F.
-RM
The PDA site also doesn't show me on the standby list as I'm already confirmed in F.-RM
Sep 19, 2008 | 4:45 pm
#674
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Tried using the website to upgrade a ticketed full "Y" fare. Clicked the upgrade link, selected the segement, and it showed the itinerary booked into AU. However when I went back to the reservation to select seats I was thrown back into coach.
In the end, I called online support, and they were able to manually process the upgrade.
This is the second itinerary this has happened in the last month. My only suspicion is it isn't taking because I am Northwest, not OnePass elite, but I could be wrong.
In the end, I called online support, and they were able to manually process the upgrade.
This is the second itinerary this has happened in the last month. My only suspicion is it isn't taking because I am Northwest, not OnePass elite, but I could be wrong.
Sep 22, 2008 | 4:53 am
#675
Join Date: Feb 2008
Location: Scotland / New York City
Programs: United 1K, United 1MM, HH Diamond
Posts: 33
I just had reason to try continental.com on my iPhone - wanted to change my seat via the seat plan, but it defaults to the pda version of the site in which you can't select seats. No problem I thought as I can just click on the "View full HTML" option, but it wouldn't give me the full continental.com site - just kept me on the pda site....it would be useful to iphone users to have the full site....