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Continental.com Master Thread [Report Ideas & Problems Here]

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Old Aug 11, 2008 | 10:57 am
  #646  
fozz
 
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
The rebooking engine has hit new levels of broken.

I have a EWR-LAX flight, Y fare, for next week. When I try to change it, even when I select "Full Fare" it gives me a refundable H.

Then, I decided I to upgrade it and then try to change it to see what happens. Now it will only price full A irrelevant of the option I choose and there is even R availability.

Sadly, the helpdesk was useless and decided to just stop listening.
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Old Aug 11, 2008 | 11:28 am
  #647  
EWRFlyerAL
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I booked RT flights from EWR-SAT and just noticed that the Complimentary Elite Upgrade settings are missing from the reservation. I have flights booked for later in the year and the setting appears on those reservations. Should I call CO regarding this or do you think that it's okay and just not showing? I haven't encountered this before.

Thanks in advance for any advice.
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Old Aug 11, 2008 | 11:47 am
  #648  
OPFlyer
 
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Originally Posted by EWRFlyerAL
I booked RT flights from EWR-SAT and just noticed that the Complimentary Elite Upgrade settings are missing from the reservation. I have flights booked for later in the year and the setting appears on those reservations. Should I call CO regarding this or do you think that it's okay and just not showing? I haven't encountered this before.

Thanks in advance for any advice.
I would call co.com support just to be safe, but you should be fine.
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Old Aug 11, 2008 | 7:36 pm
  #649  
Bonehead
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Join Date: Jun 2003
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When I search for a Friday-Sunday DEN-IAH RT in the fall (Oct-Nov), I see at least one inbound choice (IAH-DEN) available only in FC despite all buckets being available. Case in point: DEN-IAH CO1098 Fri 11-7 books in "W", but IAH-DEN CO35 will only book in "F" (yes, "F")

Flight: CO35
Aircraft: Boeing 737-800
Fare Class: First (F)
Meal: Dinner
No Special Meal Offered.
View Seats

Here are the KVS data for IAH-DEN CO nonstops for 11-9-2008:

[KVS Availability Tool 3.2.0/Platinum - Apollo: ITN/US-ARL]
Code:
IAH  Houston George Bush Intercnt'l TX US [KIAH]
DEN  Denver Int'l CO US [KDEN]
SUN  09 Nov 2008

Carrier   Flight From Depart    To   Arrive    A/C  St   Availability
--------- ------ ---- --------- ---- --------- ---- ---- ----------------------------------------------------------- 
CO        799    IAH  09:00     DEN  10:30     739  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        499    IAH  12:15     DEN  13:48     738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        1557   IAH  14:30     DEN  16:03     738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I7 S0 W0 T0 X0 L0
CO        35     IAH  18:20     DEN  20:03     738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W9 T0 X9 L0
CO        299    IAH  20:55     DEN  22:26     738  0    A9 D9 Z9 R9 Y9 H9 K9 M9 N9 B0 O9 V0 U9 Q0 I9 S0 W2 T0 X0 L0
The other four flights will book into "W" or "I".

On other dates (e.g., 11-16), CO35 does not even show up despite KVS indicating availability all the way out to "X9".
Last edited by Bonehead; Aug 11, 2008 at 8:08 pm
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Old Aug 13, 2008 | 12:50 am
  #650  
fozz
 
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
It would seem the gremlins are at it again. Right now, I can't seem to login to co.com or the preview site. My cookies were also wiped so it didn't remember me either.
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Old Aug 19, 2008 | 4:37 pm
  #651  
GreigM
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Originally Posted by GreigM
I seem to be unable to make reservations online - been having this problem for the last month or so - I am signed into my onepass account at the time. I get as far as the "Traveller Information" page, but any time I press the "Continue" or "Seat Selector" page I get returned immediately to "Traveller Information" with the message "We could not process your request. Please see the message below and make revisions." in red - but there is no message below and nothing I do seems to allow me to continue past this page.....can anyone help......
To come back to this - with the aid of a very helpful tech support guy from continental we got to the bottom of this. Basically if you fill in your profile with valid UK phone numbers it won't work - you need to drop the leading zero - i.e. 0141 111 1111 becomes 141 111 1111. It will accept the leading zero, but will give strange errors as above and you can't book flights.....seems like continental.com needs more validation in the phone number fields.
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Old Aug 22, 2008 | 6:35 pm
  #652  
theblakefish
 
Join Date: Feb 2005
Location: PEK
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Posts: 4,389
Why does my text message notices from CO.com only work when I re-check the # in my profile on co.com? Does it need love from me, or is anyone else having this problem? It continues now for the umpteenth month....
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Old Aug 22, 2008 | 8:10 pm
  #653  
bocastephen
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Not sure if this was reported upthread, but while searching upgrade award seats for China, I found this notice posted on the summary page before you go to the purchase -

Note: Should you decide not to travel, a redeposit fee will apply in order to have the miles returned to your OnePass account.
This doesn't apply to Platinum members - it's not as much an error, but the code should be cleaned up to remove the warning from Elite customers who do not pay the fees, in order to avoid customer confusion.
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Old Aug 24, 2008 | 10:15 pm
  #654  
fozz
 
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
Truly cosmetic. But, it would appear that the CSS's need to be adjusted to look "right" on Firefox. On the preview site, the main page is off-centered and the "My Account page" has issues with wrapping text and resizing things (such as the elite status meter).
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Old Aug 30, 2008 | 4:38 am
  #655  
jrzyshawn
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Join Date: Aug 2007
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After signin in on the new co.com mobile site and viewing your account and reservations, the "Full HTML Version" link brings you back to the Mobile version.
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Old Aug 30, 2008 | 8:13 am
  #656  
vatraveler
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Are they ever gonna fix this?

Error Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.
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Old Aug 30, 2008 | 9:39 am
  #657  
OPFlyer
 
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Originally Posted by vatraveler
Are they ever gonna fix this?

Error Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.
This has been a known problem for some time, not sure why CO refues to fix it.
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Old Sep 2, 2008 | 9:25 am
  #658  
vdostoi1
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BF menu for Honolulu is gone
BF menu for the IAH-HNL=IAH and EWR-HNL-EWR market is gone from the web site.
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Old Sep 2, 2008 | 8:36 pm
  #659  
OPFlyer
 
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Originally Posted by vdostoi1
BF menu for the IAH-HNL=IAH and EWR-HNL-EWR market is gone from the web site.
See this thread.
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Old Sep 3, 2008 | 10:54 am
  #660  
Pinky
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Join Date: May 2005
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All my current reservations just disappeared - on both CO.com and the preview site! I keep logging out and in and they are still ALL gone.
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