FlyerTalk Forums - Continental.com Master Thread [Report Ideas & Problems Here]

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Continental.com Master Thread [Report Ideas & Problems Here]

Hi Everyone,

Since our old continental.com sticky was in need of a refresh, I’d like to start a new one. In this new thread, I’d also like to include things that you’d really like to see on continental.com. I’ve started this “Wishlist” off with a few suggestions I’ve seen posted here on FT over the past few months. As always, I’ll do my best to edit the items in this post and update the status whenever I can.

Also, I'm pleased to report that our continental.com preview site is coming soon, and I’d like to formally invite our FlyerTalk community to participate. This is something we know you’ve been asking for, and this summer we’re going to make it happen. Participation will be limited to registered OnePass accounts. To register, just send an email to [email protected] with your FlyerTalk handle, OnePass number and your primary email address (if different). Once you’re registered, we’ll email you a preview invitation and link every time the pre-production version of our site is launched.

Below are the master lists (last updated 20-Mar 2007):

Wishlist (New Features You'd Like To See)

Add more OnePass/SkyTeam partners to reward availability
Add ability to book stopover rewards
Add ability to book BusinessFirst mileage upgrades
Add ability to make flight changes without a fee during irregular operations (like severe weather)
Add ability for Northwest Elites to confirm an instant Elite upgrade when booking a full fare (Y class) ticket
Add BusinessFirst and SkyTeam Elite Plus lounges to Presidents Club Locations section
Overhaul online mileage reward charts
Within the Flight Status function, add high-level flight status information to the search-by-schedule results (instead of having to select individual flights)
List the Audio Video On-Demand (AVOD) movies and audio sections to the Inflight Entertainment section

Items To Be Addressed (Existing Features You Wish Worked)

Booking

Reward seats on partner/interline itineraries sometimes show as available when there are no longer any seats left
EWR-HKG does not show available in BusinessFirst when requesting "lowest refundable" fare for the First/BusinessFirst cabin
Availability for some international-international connections sometimes incorrectly returns a “no available flights” results when the search request times out
Unable to redeem $99 companion certificates
Reward calendar intermittently shows the wrong corresponding color for a date
Sometimes trying to add a new traveler results in an error saying the traveler is already in your profile
Unable to apply gift certificate or electronic travel certificate funds toward a reserved itinerary

Manage Reservations

Intermittent issues with retrieving reservations (e.g. returns a "unable to view latest information for this itinerary" error
When upgrading an existing reservation using miles for a multi-segment itinerary, sometimes the upgrade doesn't process for all eligible segments
Itinerary price sometimes not displayed correctly for reward reservations that are put on hold
Same-day roundtrips are labeled incorrectly in the summary view in My Reservations (e.g. from San Antonio to San Antonio)
Bookings sometimes get moved to the “Past” section after first part of the itinerary is flown, even though there are still future date segments in the reservation
Unable to divide multi-party reservations
Unable to assign different names to reservations that have been divided
Trying to reissue a ticket or make a flight change sometimes results in an error
Cancelling an unticketed itinerary results in an erroneous message (and email) stating that the ticket value is valid for the future
Johannesburg (JNB) is not recognized on itineraries (shows as blank) and subsequently all flight durations to/from JNB are miscalculated
Some reward classes of service on flights operated by partners are showing as “Economy Class” when it should be “Business Class” (e.g. O class on Air France)
Flights operated by other carriers that aren’t OnePass partners show mileage amounts and Elite qualification percentages in the “OnePass Miles/
Elite Qualification” column
When accepting a schedule change, the original flight and the new flight are displayed as a connection with a calculated connection time (e.g. 0 minutes)
Not all information is retained for cancelled itineraries (e.g. date created, etc)

Seats

Unable to select seats for the individual legs of a multi-stop flight (e.g. IAH-GRU-GIG)
Seats assigned online for multiple parties are sometimes getting transposed on the receipt confirmation

Flight Status & Email Notifications

Error message sometimes states that Continental doesn't fly to the requested airport (occurs when the request times out behind the scenes)
Flight status notification request returns an error when using pda.continental.com
TripAlert for on-time status does not include the scheduled departure time
TripAlerts sent in HTML format instead of text
EUA notification e-mail sometimes labels “F” class as “BusinessFirst” instead of “First Class”

Check-in

EliteAccess and OnePass number sometimes not reflected correctly on boarding passes for reward tickets (occurs with Online, Kiosk and Curbside)

Compatibility

”Remember Me” doesn't work with Internet Explorer 7
Menu bar doesn’t display correctly when viewed in 1920x1200 resolution

Content

Content and link errors on the Israel site (link to Kosher chef page and menus are missing, Israel RewardOne chart reverts to U.S. version)
Toll free number listed for Duty Free is valid in the U.S. only, not the U.S. and Canada

My private CO jet really needs washing. When do you guys come do that? Or do it need to bring it in? :p

I am flying MAN-EWR-MCO in the morning that was EUA'd at the 4 day out mark for EWR-MCO. It was purchased as a Q class ticket (Unrelated, but is it just me or why do I only ever get Q class options).

Looking at the current itinerary "My Account" is showing the flight as earning 0 EQMs and 938 OP miles.....

My Question is: Why is Q class showing 0 EQMs? (FYI it currently displays "F" class (Not AU) since I was EUAd)

This is like the oldest problem with this website. I first saw it a year ago or so. You should be OK with the EQM's (as long as you bought in on continental.com).

It boggles the mind that CO can't fix a problem that has festered for so long. Damnation! I spoke to continental.com support today about something else, and they are blase about the problems they have. "Websites have problems" is what she said (or something to that effect). The fact that--unlike with Continental--web problems are not "sticky" under every airline on this website is an good indicator that Continental's is worse than most.

50% of the time I sign into my account, it crashes and pops me to an error screen. This is such a simple transaction. WHAT IS THE DEAL???

Review of upgrade wait list

You still can't review a PNR that you have wait listed for upgrade to BF.

The only way to view is to look at your receipt and hope your selected seats arn't changed for the worse.

Quote:

Originally Posted by mike_plat (Post 7440949)

The fact that--unlike with Continental--web problems are not "sticky" under every airline on this website is an good indicator that Continental's is worse than most.

How many other airline web sites have you used? Continental's is much better than any of the others that I have used. I would counter your argument by reminding you of the fact that Continental has a representative here and that they are actually interested in solving web site problems and in soliciting feedback. I don't see any other airlines doing that.

Reward Seat Assignments on Partner Flights

I have booked OnePass reward travel with partner flights. I called the partner to change seat assignments, but CO.com is still showing the original seat assignments on the partner legs (including 31D on an AS MD-80, UGH!), even more than a week after contacting the partner to change the seats. I have no confirmation from CO.com of the new seat assignments.

Invalid Class of Service

This is still an issue:

Quote:

Originally Posted by CLEHillbilly
I was booking a ticket to Tokyo and selected a R as the class of service. It then replied in red that it was an invalid class of service. I deleted the R and selected lowest refundable ticket from the radio buttons. It then replied Please enter a specific class of service. I had to enter a valid class, i.e K to get by the error, even with selecting the other radio button options above it. Once into the K search results I was able to reset the form to search lowest available fares.

Thanks CLEHillbilly, there are actually three bugs we found with this report. First, we're not recognizing "R" as a valid class of service in the Advanced Search. Second, the Advanced Search page still asks for a valid class of service after erroring. And third, our help page that defines valid classes of service doesn't include our new "R" and "M" classes of service. All three of these issues have been added to the master list under Booking. Thanks also to mbreuer and farenthold for your posts related to the same issue.

I tried to price a ticket EWR --> TXL and got the error using these classes:

A, C, D, R, J, Z
K, N, B, O, V, U, M, H, Y

But not these:
A, C, D, J, Z
K, N, B, O, V, U, H, Y

Help has been fixed, as it shows M and R as valid classes.

Connection Time Missing for Changed Flight

Was worried about a CLE-EWR-LGW connection and changed from the Wed 3p CO1567 to Wed 11:30a CO224 by calling the Elite line.

Now, when viewing itin on co.com via manage reservations page, there is no longer a statement like the following in between the changed flight and the next leg (EWR-LGW):

Change Planes. Connect time in New York/Newark, NJ (EWR - Liberty) is 5 hr 47 mn.

Minor issue, but figured I would report it. Interestingly enough, the new connection time in between the flight *prior* to the changed flight and the changed flight is recalculated correctly and is displaying fine.

This was odd...Logged in to CO.COM tonight and it complained my password/account login was invalid, even though I have autofill on for the entry boxes. I logged in again and it then worked, but it gave me a screen describing the OP account rules and a continue button. Selecting continue it showed my current account properly except it displayed that I have 0 OP miles, but Activity since my last statement properly displayed the 20k in miles I earned over the past 1.5 weeks.

I logged out and then back in then it was displaying the 500+k of miles I have and everything was back to normal.

Very Strange.

Depature Managment Information via co.com?

Scott,

As always thanks for thinking of us. :)

One thing we have all seen and heard first hand are the stream of questions asked of a GA when they are preparing for a flight (i.e. where am I on the upgrade list, where am I on the standby list, is there a meal, are we on time, am I in a window seat, etc.) While a SLC DL-esq solution with monitors at every gate answering these questions would be nice, could co.com be updated so that OnePass members could have access to this information when logged on?

For example when I have checked in for a trip rather than having the homepage of co.com load with an 'upcoming trips' box, why not feature a 'information on my current trip' (I assume that one is logged on to their account to see this information). Passengers could confirm their relative position on the various standby lists, see what movie(s) (if any) will be shown, review the seatmap, volunteer for a bump (if applicable), check the status of the flight, check the status of the weather at the destination - and so on.

Quote:

Originally Posted by xyzzy (Post 7443041)

The fact that CO feels compelled to send a managing director to this forum to try to guide the lightning bolts simply reinforces my argument that they have intractable problems. It's a great PR move...it even gets moderators all starry-eyed. Wow, you even forgot about the problems! I guess it worked. Next time you speak time him, please ask him to answer the private email I sent him about the web problems. These problems have wasted entirely too much of my time this week.

As for other websites, do you honestly think I've not used other airlines' websites?

By the way, is the moderator supposed to moderate or inject his opinion into the postings?

Quote:

Originally Posted by CLEHillbilly (Post 7446864)

Popping you to an error screen when you correctly enter your PIN is something I've experienced for months. This is such a stupid problem. I wish to heaven they would fix it.

Change flights feature request (and possible bug)

It would be nice if the change flights search results displayed the price (or delta price) or at least the fare class.

In the event you select multiple segments to change, but end up with one or more the same as the original flights, the fare is repriced anyway based on currently available buckets. I would think co.com could leave the segment alone in this case and not force the user to go back and start over and deselect the segment.

I have a reservation I just made though my corp agent with a full Y fare and did the 'upgrade' option on co.com. The res also has a united leg on it and the upgrade never completed. I called the elite line and she finished it, but now I can't pull up the itinerary at all online.