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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Continental.com Master Thread [Report Ideas & Problems Here] (https://www.flyertalk.com/forum/continental-onepass-pre-merger/673552-continental-com-master-thread-report-ideas-problems-here.html)

rlbmorton Apr 26, 2007 3:43 am

On an upcoming flight on codeshare on NW metal I got a seat assignment through NW's webpage in 9A, but CO webpage shows my seat assignment as 20D (the original assignment given me by the computer).

mwarden Apr 27, 2007 10:03 am

Just booked a flight. Confirmed first on the way down; Y-UP'd on the way back. The Y-UP looks like this when I click 'View' from manage reservations (abbreviated):

Depart: 12:15 p.m. Orlando, FL (MCO)
Arrive: 2:42 p.m. Cleveland, OH (CLE)
OnePass Miles/Elite Qualification: 895 /0%
Flight: CO1870
Aircraft: Boeing 737-800
Fare Class: First (AU)

From what I can tell based on a search of FT, it should be 150% EQM and certainly not 0%.

mbreuer Apr 27, 2007 6:37 pm


Originally Posted by mwarden (Post 7649915)
Just booked a flight. Confirmed first on the way down; Y-UP'd on the way back. The Y-UP looks like this when I click 'View' from manage reservations (abbreviated):

Depart: 12:15 p.m. Orlando, FL (MCO)
Arrive: 2:42 p.m. Cleveland, OH (CLE)
OnePass Miles/Elite Qualification: 895 /0%
Flight: CO1870
Aircraft: Boeing 737-800
Fare Class: First (AU)

From what I can tell based on a search of FT, it should be 150% EQM and certainly not 0%.

FWIW, I have one booked today which properly shows 150%. Out of curiosity, did you make your reservation at co.com? Mine was done via the corporate travel agent.

nzqjyb Apr 27, 2007 10:38 pm


Originally Posted by mwarden (Post 7649915)
Just booked a flight. Confirmed first on the way down; Y-UP'd on the way back. The Y-UP looks like this when I click 'View' from manage reservations (abbreviated):

Depart: 12:15 p.m. Orlando, FL (MCO)
Arrive: 2:42 p.m. Cleveland, OH (CLE)
OnePass Miles/Elite Qualification: 895 /0%
Flight: CO1870
Aircraft: Boeing 737-800
Fare Class: First (AU)

From what I can tell based on a search of FT, it should be 150% EQM and certainly not 0%.

Purely cosmetic. Had the same thing happen on OAK-IAH last week. Said 0% and posted 150% a few days after the flight. Was co.com itin and modified over the fone later.

nzqjyb Apr 27, 2007 10:42 pm

$1 head set!
 
Whoops, guess they dropped the price online before on the plane.

mbreuer Apr 28, 2007 5:37 pm

Multiple PNR's - OLCI links don't work
 
Scenario:

PNR1: AM flight (end of a round trip).
PNR2: PM flight - basically connecting - start of a new round trip.

AM flight (before the 24 hour mark for the PM flight)- OLCI links work OK (checkin by OP #, link from "view" screen - reprint BP, etc.).

PM flight - OLCI only works by directly entering the PNR or eticket #. NONE of the other methods work. eg: OP # - complains that there are multiple PNRs; link from "view" yields "invalid confirmation number." etc. At the very least, the link from within the "view" option for the specific PNR should work.

MBM3 Apr 30, 2007 2:20 pm

Both my wife and her friend are now unable to access their PNR online for upcoming reward travel tickets. Several calls confirm that the intineraries are still active, but they can do nothing to manage them and may end up with OLCI issue.

I called the ESD on the friend's PNR and they said they would fix it weeks ago. The issue with my wife's is seemingly new.

The elite desk took a look at both and didnt see any reason why they couldnt be seen online, so this is confusing and perplexing.

ralfp May 1, 2007 12:01 am

I cannot manage Mrs. ralfp's PNR on my account (get an error message).

- Ticket purchased while logged into my Onepass acct.
- Used my CO Chase card (5% discount)
- Her DL FF#.
- Nobody else on the PNR, just her.
- She got the two emails after I bought the flight.

I can see the upcoming flight in the list and view receipt online just fine, but nothing else. Trying to view the res using the PNR and last name while not logged in gives a slightly different error message. I can view my one upcoming PNR just fine.

santo May 1, 2007 12:19 am

Not able to change/view existing reservations
 
Title says it all...Is it just me who is not able to change/view existing reservations under the continental.com page? Specifically at:
http://www.continental.com/web/en-US...AD9BBD95EDD77F

mbreuer May 1, 2007 10:39 am

pda checking issue
 
WM6 (dk about other platforms):

Issue: checked in for outbound flight. When return was available, the pda screen had a checkbox for whether you wanted to review already checked in flights or those now available for checkin. Either button brought up the already checked-in itinerary. There was no way to pull up the return flight now ready for checkin. Note: out and back the same day.

sonoranjerseygirl May 1, 2007 10:46 am


Originally Posted by santo (Post 7667495)
Title says it all...Is it just me who is not able to change/view existing reservations under the continental.com page? Specifically at:
http://www.continental.com/web/en-US...AD9BBD95EDD77F

I'm having issues seeing my two flights to LAS, but not my other 3 upcoming flights into PHX/HNL. I'm glad I'm not the only one having problems. Considering the flights aren't for another 3 weeks and beyond, I was going to give CO another day and then call to see whats up.

CLEHillbilly May 1, 2007 12:19 pm


Originally Posted by sonoranjerseygirl (Post 7669437)
I'm having issues seeing my two flights to LAS, but not my other 3 upcoming flights into PHX/HNL. I'm glad I'm not the only one having problems. Considering the flights aren't for another 3 weeks and beyond, I was going to give CO another day and then call to see whats up.

Same issue for me today on 1/5 itineraries I have. The problem one is for Intl travel this weekend that I was able to view yesterday.

santo May 1, 2007 7:48 pm

Status remains the same for me today. @ itineraries I have, one international and one domestic. Call to the CO IT services got the canned response " no problem at their end, may be because you have other carriers in the itinerary". I was sure that was a BS reply, since the domestic one was entirely on CO, and booked on continental.com.
Please update if you folks are able to view your itineraries.


Originally Posted by CLEHillbilly (Post 7670102)
Same issue for me today on 1/5 itineraries I have. The problem one is for Intl travel this weekend that I was able to view yesterday.


pbz May 1, 2007 7:57 pm


Originally Posted by santo (Post 7672441)
Status remains the same for me today. @ itineraries I have, one international and one domestic. Call to the CO IT services got the canned response " no problem at their end, may be because you have other carriers in the itinerary". I was sure that was a BS reply, since the domestic one was entirely on CO, and booked on continental.com.
Please update if you folks are able to view your itineraries.

As of now, unable to view my 1 upcoming itinerary. (An open-jaw award res to Europe all on CO metal)

MBM3 May 2, 2007 12:03 pm

My wife and her friend are still unable to view their reservations despite repeated calls. Both are on international open jaw rewards, though one does include partner airlines (VS & AF).


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