Continental.com Master Thread [Report Ideas & Problems Here]

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Apr 23, 2008 | 11:24 am

#496

rkkwan

FlyerTalk Evangelist

Join Date: Nov 2003

Location: PVD

Programs: Priority Club Plat

Posts: 12,312

Quote:

Originally Posted by kirker

You guys aren't gonna like this one: a friend who's a former Elite (made Silver for 2007, but didn't for 2008) just reported that he printed out an EliteAccess boarding pass for a flight tomorrow.

He could be flying Y fare.

Apr 23, 2008 | 11:29 am

#497

kirker

Join Date: Jul 2005

Location: Austin, TX

Posts: 718

Quote:

Originally Posted by bruceba

I have called CO support and the problem still exists.

Yep. Just happened when I tried to book a ticket yesterday.

Apr 23, 2008 | 11:31 am

#498

kirker

Join Date: Jul 2005

Location: Austin, TX

Posts: 718

Quote:

Originally Posted by rkkwan

He could be flying Y fare.

Nope. He bought the tickets two months ago, and I don't think he's ever paid full-fare for a ticket in his life (I've known him 10+ years, and he's one of my best friends). Btw both he and his traveling companion got EliteAccess cards.

Apr 23, 2008 | 3:32 pm

#499

shell nyc

Join Date: Feb 2004

Location: here and there

Programs: UA Silver, HH Gold, SPG Gold, Avis CHM

Posts: 1,505

I occassionally run into problems using the DD/MM/YYYY notation for dates on co.com. Today it was when trying to set up flight alerts for a just-booked trip. When I entered the date "02/07/2008" I received the error:

Quote:

Only dates between 23 Apr., 2008 and 26 Mar., 2009 can be accepted for the Depart Date. Please modify the Depart Date and or Depart Date Time.

Apr 23, 2008 | 3:45 pm

#500

rkkwan

FlyerTalk Evangelist

Join Date: Nov 2003

Location: PVD

Programs: Priority Club Plat

Posts: 12,312

Quote:

Originally Posted by shell nyc

Am I missing something? What do you expect?

Apr 23, 2008 | 4:07 pm

#501

OPFlyer

Join Date: Apr 2007

Location: SAT

Programs: UA Premier Silver

Posts: 3,682

Quote:

Originally Posted by kirker

You guys aren't gonna like this one: a friend who's a former Elite (made Silver for 2007, but didn't for 2008) just reported that he printed out an EliteAccess boarding pass for a flight tomorrow.

ST2 will remain on the boarding pass for a few months later for some reason. That probably gave him EliteAccess, see if you can check his boarding pass and see.

Apr 23, 2008 | 5:30 pm

#502

shell nyc

Join Date: Feb 2004

Location: here and there

Programs: UA Silver, HH Gold, SPG Gold, Avis CHM

Posts: 1,505

Quote:

Originally Posted by rkkwan

Am I missing something? What do you expect?

Yes. My preferences are set to DD/MM/YYYY. 02/07/2008 is 2 July 2008, well within the quoted acceptable range of 23 Apr., 2008 and 26 Mar., 2009.

Apr 24, 2008 | 8:42 am

#503

photog72

Join Date: Oct 2004

Location: IAH/HOU

Programs: Priceline Blood Diamond Elite. Peon on DL, AA, UA, US, and WN.

Posts: 7,236

pda.continental.com or wap.continental.com does not work on my Nokia 6086 phone. I keep getting file format unknown. It works fine with every other website around. Only the mobile website for co.com does not work.

Apr 24, 2008 | 9:31 am

#504

Pinky

Join Date: May 2005

Programs: UAL 1K MM, AA Plat, Hyatt Diamond, Hertz President's Circle, SPG Gold, HHonors Gold, Amex Plat

Posts: 563

Major problems (for me) on CO.com today

Error messages when trying to book a reservation. All kinds of glitches throughout the process. The reservation is not showing up under My Reservations. Now when I put in the confirmation # I get a combination of someone else's and my reservation. I am going to PM it to Scott but it's very whacky.

Apr 24, 2008 | 12:27 pm

#505

COFan

Join Date: Oct 2007

Location: Vienna, Austria

Programs: CO Silver, Miles and More Silver

Posts: 833

Quote:

Originally Posted by Pinky

really, wow. i had no problems at all. In fact i made a mistake on the departure date, I called and it is was fixed without a change fee or me having to cancel the reservation and create a new one. Got a very helpful lady at the call center.

I hope this is just an isolated case for you and they fix it post haste

Last edited by COFan; Apr 24, 2008 at 12:27 pm Reason: typo

Apr 25, 2008 | 11:25 am

#506

JonIND

Join Date: Dec 2002

Location: BMG

Programs: UA Gold 1MM, HH Gold, Hyatt Explorist, IHG Plat, Bonvoy Gold

Posts: 229

I just used the "Upgrade Reservation Using Miles" function on Continental.com to upgrade an EWR-CDG B fare to BusinessFirst, and it gave me the upgrade for $0 and 0 miles! Never had to enter my PIN or select a method of payment.

When I look at the reservation, it appears that it was indeed upgraded to F. I'm wondering now whether or not I should call Continental to beg them to take my miles and $$$...

Apr 25, 2008 | 9:44 pm

#507

fozz

Join Date: Dec 2004

Location: EWR and SAN

Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum

Posts: 7,551

I'm using Firefox 3 Beta 5 and clicking on links from emails, it fails on the valid SSL cert. In the emails, the links just point to http://continental.com... but the SSL cert itself is issued to www.continental.com.

Changing the URL to add the 'www.' did the trick or just adding an exception for continental.com. Though, average folk may get confused and not know what to do.

The URLs in the emails really should have the 'www.' to match the SSL cert name.

Apr 26, 2008 | 8:07 am

#508

dan1431

Join Date: May 2003

Location: At This Point, Only G*d Knows!

Posts: 3,467

Two things,

First when buying a "Y" fare, the website used to provide you an option to upgrade and then would display a seatmap for the FC cabin.

Now, it does "AU" you, but displays the coach seat map.

Second, I have requested to receive a Text Message for my trip alerts but I also receive a phone call witch I am not interested in. Is there a way to only recive a Text message? If not, that would be a nice option to add.

Apr 27, 2008 | 10:02 am

#509

MilesDavis

Join Date: Sep 2003

Location: Houston, TX

Programs: CO non-elite, Marriott Silver, SPG Gold

Posts: 1,621

Twice now, last week Monday and again Today, I have received this error message when trying to check-in at the 24 hour mark. This happens when typing the confirmation number in the "print boarding pass" box on the co.com home page, as well as the "check in now" link on the itinerary summary. Seemingly seconds later, check-in works.

Unable to Complete Check-in
------------------------------------------------------------------------
We are unable to complete the check-in process as your flight departs in less than one hour. Airport check-in is required.