Continental.com Master Thread [Report Ideas & Problems Here]
#481




Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 959
I like the new "seats available" and "on-time performance" upgrades, but in the process of this latest upgrade CO's programmers apparently conked out the ability for PLTs to view available exit-row seats. I can see available exit-row seats on existing reservations, but I ain't buyin' a ticket unless I'm guaranteed 14A or F, so the pre-booking viewability needs to be fixed pronto.
#482




Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,932
My EUA's are still coming to my regular email address, not the text message email to my cellphone. The text message was set some years back for EUA. I reported this before - and still not fixed.
EUA's being sent to the wrong email - not the one in the profile for EUA.
EUA's being sent to the wrong email - not the one in the profile for EUA.
#483




Join Date: May 2004
Location: LAX
Programs: UA 1K, Bonvoy Plat
Posts: 363
I like the new "seats available" and "on-time performance" upgrades, but in the process of this latest upgrade CO's programmers apparently conked out the ability for PLTs to view available exit-row seats. I can see available exit-row seats on existing reservations, but I ain't buyin' a ticket unless I'm guaranteed 14A or F, so the pre-booking viewability needs to be fixed pronto.
I hope someone is going to fix this soon!
#484
FlyerTalk Evangelist




Join Date: Oct 2006
Location: IAH
Posts: 13,531
I received a 5 day EUA for a flight I am taking tomorrow night. This evening, when I went to check in for the flight, I was still asked if I wanted to be upgraded if F seats were available.
#485

Join Date: Dec 2006
Location: SJO
Programs: CO Gold
Posts: 1,230
for the second time (that is, I am now sure I didnt screw it up the first time) I have been charged the full amount to my credit card even though I had checked to deduct part of the funds from my travel bank balance
#486
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
I am having the same problem.
#488
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Under the Liberty Visual to 27L at PHL. Stranger in a strange land - a Devils fan in Flyers country.
Programs: PWP Le Chancelier des Clefs d'Or || Sarcasm, Anti-Stupidity, Obscure References top tier member.
Posts: 24,061
I don't know if this is a bug or more like a complaint in general...but I'll do it anyway: I use the Timetable page under Travel Info when I'm looking for flights...when I click on "Search for flights with seat avilability", the page doesn't populate the city pair I was just looking at in Timetable. You would think this could be done.
#489
Join Date: Dec 2006
Location: With luck - 2E
Programs: UA 1K, UA 1MM, Marriot Plat Prmr (Plat Life), Hilton Dia, Hertz Prez Circle
Posts: 382
Seat Assignment with ABE - EWR 1st Segment Trips
My apologies if this has been brought up before -- I searched and found nothing.
If ABE - EWR (the COEX shuttle bus) is the first segment in a trip then it is impossible to make seat assignments stick for the rest of the flight segments. Tickets booked CO.com always come back with no seats assigned. When trying to assign (or change) seats online - the selections/changes dont take.
I know the bus is open seating but internally there is a seat map used to allocate the load. When that seat map is brought up on CO.com it looks very strange.
This has been a problem for a while. I obviously solve the problem with a phone call, but it would be better if I could make these seats stick online.
If ABE - EWR (the COEX shuttle bus) is the first segment in a trip then it is impossible to make seat assignments stick for the rest of the flight segments. Tickets booked CO.com always come back with no seats assigned. When trying to assign (or change) seats online - the selections/changes dont take.
I know the bus is open seating but internally there is a seat map used to allocate the load. When that seat map is brought up on CO.com it looks very strange.
This has been a problem for a while. I obviously solve the problem with a phone call, but it would be better if I could make these seats stick online.
#490
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,223
When viewing "Timetable Results" (e.g. you search for flights scheduled between two points) and you modify your search and hit the Enter key...the page reloads but the new data you entered is ignored and returned right back to what you had.
To repro: 1) go to the main page and click Flight Status; 2) search for EWR - LAX and hit Enter; 3) change EWR or LAX or both in the page that appears and hit Enter.
I absolutely hate using the mouse so I use it as little as possible. It just slows things down when you can type really fast.
-RM
To repro: 1) go to the main page and click Flight Status; 2) search for EWR - LAX and hit Enter; 3) change EWR or LAX or both in the page that appears and hit Enter.
I absolutely hate using the mouse so I use it as little as possible. It just slows things down when you can type really fast.
-RM
#491
Join Date: Aug 2004
Location: NJ
Posts: 101
Upgrade reward availability glitch
Since we can check F class availability on Co.com for other international flights, such as EWR-FRA, I don't see why the EWR-HKG route, and others (i.e. MNL-GUM, DPS-GUM, GUM-HNL) is/are restricted. Is there a glitch on the website? It is such a waste of time to keep calling continental everyday when I am looking for an upgrade reward, while I could easily look online and get the upgrade in a few seconds.
Below is the specific messages that I get on the Co.com website:
For example, EWR-HKG, I get an error message saying "! We are not able to process a OnePass Reward Upgrade reservation online for your selected itinerary. Please uncheck ""OnePass Reward Upgrade"" to proceed with this reservation without an upgrade." and I cannot see the flight results until I uncheck the upgrade box. However, when I check for an upgrade on another international flight, let's say EWR-FRA, I receive this message "! A OnePass Reward Upgrade is not available on this date. The flights below are available Economy flights for your selected date." (this message does not appear if upgrade seats are available) while I am able to view the flights, even though there's no upgrade.
Below is the specific messages that I get on the Co.com website:
For example, EWR-HKG, I get an error message saying "! We are not able to process a OnePass Reward Upgrade reservation online for your selected itinerary. Please uncheck ""OnePass Reward Upgrade"" to proceed with this reservation without an upgrade." and I cannot see the flight results until I uncheck the upgrade box. However, when I check for an upgrade on another international flight, let's say EWR-FRA, I receive this message "! A OnePass Reward Upgrade is not available on this date. The flights below are available Economy flights for your selected date." (this message does not appear if upgrade seats are available) while I am able to view the flights, even though there's no upgrade.
#492
Join Date: Mar 2007
Location: OSL
Programs: BAEC Bronze, M&M FTL, TK *G HHonors Gold
Posts: 878
I've got an upcoming itinerary for July, including two redeye-flights (one trans-con, and one TATL).. They are showing the departure date as the arrivel date..
Also, for some reasons, the name of the travellers (two in total) have switched place at the bottom of the reservation
Depart:19:50 Thu., 17 Jul., 2008 New York/Newark, NJ (EWR - Liberty)
Arrive:9:35 Thu., 17 Jul., 2008 Oslo, Norway (OSL)
Arrive:9:35 Thu., 17 Jul., 2008 Oslo, Norway (OSL)
#493




Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
Text Messages
I don't text, have no plan allowance. I pay $0.25 per message. The CO text messages come filled with fluff and are split into 5 messages. Each time I get one of these it costs me $1.25 and I still can't read all of it.
Worse, I make a change and it texts me telling me I made a change, again at $1.25.
Worse, I make a change and it texts me telling me I made a change, again at $1.25.
#494




Join Date: Jul 2005
Location: Austin, TX
Posts: 719
You guys aren't gonna like this one: a friend who's a former Elite (made Silver for 2007, but didn't for 2008) just reported that he printed out an EliteAccess boarding pass for a flight tomorrow.

