Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Continental OnePass (Pre-Merger)
Reload this Page >

Continental.com Master Thread [Report Ideas & Problems Here]

Community
Wiki Posts
Search

Continental.com Master Thread [Report Ideas & Problems Here]

 
Thread Tools
 
Search this Thread
 
Old Jun 28, 2010 | 8:07 am
  #1231  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: ORD
Programs: PWP Postmaster General, :rolleyes: Sapphire, UA GS, and Marriott Plat
Posts: 10,665
Originally Posted by cova
New display format of flights to select. This is very hard to read. I assume it is a bug of some sort. I have not seen any discussion on this. Maybe it is just the use of Microsoft IE. But there are no separation lines between choices. This needs fixed ASAP.
I am not seeing this issue in Chrome, Firefox, or IE.
FT Lurker is offline  
Old Jul 2, 2010 | 7:16 am
  #1232  
 
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Enhancement request

When PNR's are split, PLEASE save the resulting PNR's into the account(s) from whence they came!
mbreuer is offline  
Old Jul 2, 2010 | 8:21 am
  #1233  
 
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Inconsistent seat information...

(Reported to co.com support)
CO1884 7/3/2010
PDA Site:
Upgrade standby list: shows capacity 12, booked 10, blocked 1
Flight standby list shows: full/full
Co.com reservations shows one business seat available
orbits shows one business class seat for sale
Seatcounter shows 2 coach and 1 bus seat available

Very odd.

Last edited by mbreuer; Jul 2, 2010 at 8:25 am Reason: (corrected co.com info)
mbreuer is offline  
Old Jul 2, 2010 | 3:02 pm
  #1234  
30 Countries Visited
2M
15 Years on Site
 
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Originally Posted by mbreuer
When PNR's are split, PLEASE save the resulting PNR's into the account(s) from whence they came!
When I split a PNR, the resulting PNRs are both assigned to my account.
controller1 is offline  
Old Jul 2, 2010 | 9:27 pm
  #1235  
 
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Originally Posted by controller1
When I split a PNR, the resulting PNRs are both assigned to my account.
Not when the system splits on it's own at check-in.
mbreuer is offline  
Old Jul 3, 2010 | 10:48 am
  #1236  
30 Countries Visited
2M
15 Years on Site
 
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
CO.com lounge location dropdown box needs updating

If someone from co.com is monitoring this (I've sent this via web email twice in the past seven months), please remove the following locations from the dropdown box for lounge locations as the result yielded is "No clubs found." These locations appear to be remnants of prior alliances.

JAX, MEM, MKE, BNA, MSY, ZYP, ZFV, SLC, ZWU, PBI
controller1 is offline  
Old Jul 10, 2010 | 7:37 am
  #1237  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Nov 2008
Location: Redlands, CA
Programs: AS, AA, WN
Posts: 978
Originally Posted by FT Lurker
I am not seeing this issue in Chrome, Firefox, or IE.
You can actually use Chrome in conjunction with the CO site? I have found that I need to use FF or IE if I want to navigate any deeper than 2 clicks on the site.
flg8rmatt is offline  
Old Jul 12, 2010 | 11:00 am
  #1238  
15 Years on Site
 
Join Date: Dec 2009
Location: IAH
Programs: UA Plat, Marriott Plat, AA Gold, Hilton Silver, IHG Plat
Posts: 15
Connection Time 40 min and Avg Flight Delay 52 min

I'm scheduled for Aug 16 from PIT to IAH via EWR. The only flight choice I was given was CO 3366 (Colgan Air) 2:05 P - 3:50 P. The scheduled flight from Newark leaves at 4:30 P. I recently checked flightstats.com and CO 3366 is late greater than 50% of the time with an average delay of 52 minutes which means the ability to make my connecting flight is almost zero. I called the Elite line and was told that this is a "legal" connection and there would be a $150 change fee to move to an earlier flight out of Pittsburgh. I then spoke to a supervisor and asked how CO could schedule a "legal" flight with almost no chance of a connection. She then tried to check her system for delays and came up with Not Available. Since she could not confirm the delays on her system she said she could not do anything about it. I'm aware I can try to change 24 hours in advance with no charge but there must be some way to get someone to look at this scheduling. Is there someone at CO that looks at these things?
mtompkins3 is offline  
Old Jul 13, 2010 | 9:38 am
  #1239  
 
Join Date: May 2010
Location: NJ
Posts: 1,389
Originally Posted by flg8rmatt
You can actually use Chrome in conjunction with the CO site? I have found that I need to use FF or IE if I want to navigate any deeper than 2 clicks on the site.
I use Chrome exclusively and have never encountered an issue actually.
infamousdx is offline  
Old Jul 14, 2010 | 6:31 pm
  #1240  
 
Join Date: Jun 2008
Location: LAX, MSY
Programs: CO Platinum 1MM, Hertz Presidents Circle, Hilton Diamond, HI Platinum
Posts: 24
I've been trying to book LAX->EWR as a reward ticket recently and I notice that there is lots of F available as long as a connection is involved. However I find that most of the connections involving CO on one or both come up with No available BF or F seats for this segment. It's always the CO flight and IF they are BOTH CO flights then I've been getting the warning for the entire trip! This really means that there is NO availability for that routing.

For example: (for travel September 2)

There are no First/BusinessFirst/International Business Class seats available on CO525 in the New York/Newark, NJ (EWR - Liberty) to Cleveland, OH (CLE) market.
! There are no First/BusinessFirst/International Business Class seats available on CO173 in the Cleveland, OH (CLE) to Los Angeles, CA (LAX) market.
FATSKI is offline  
Old Jul 14, 2010 | 6:35 pm
  #1241  
 
Join Date: Jun 2008
Location: LAX, MSY
Programs: CO Platinum 1MM, Hertz Presidents Circle, Hilton Diamond, HI Platinum
Posts: 24
The colors on the reward calendar are supposed to show the availability of standard Y, F or both. However they seem to be highly inacurate to the point of being almost useless. Even when looking for just one ticket I often find inventory where none is shown on the calendar and no inventory of either F or Y when Green is shown.
FATSKI is offline  
Old Jul 14, 2010 | 8:06 pm
  #1242  
 
Join Date: Apr 2010
Location: Houston
Programs: CO Gold, HH Gold, SPG Gold, MR Silver
Posts: 2
Can't get through on phone due to "high call volume"

I've had several issues in recent months that have required me to call but each time I have received the "can't take your call due to high call volume message". I've tried the elite access line and the regular lines, various days and times and no luck. How is one supposed to contact Continental via phone these days or is it simply no longer an option?
iahsooner is offline  
Old Jul 14, 2010 | 8:16 pm
  #1243  
A FlyerTalk Posting Legend
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by iahsooner
I've had several issues in recent months that have required me to call but each time I have received the "can't take your call due to high call volume message". I've tried the elite access line and the regular lines, various days and times and no luck. How is one supposed to contact Continental via phone these days or is it simply no longer an option?
I've not had that problem at all with the elite line, though many have reported it with the regular line at various points in time. Tyr typing in your OnePass number on the keypad rather than speaking it (or vv) to make sure it is recognizing you correctly. You can also try co.com support rather than the regular reservations lines.
sbm12 is offline  
Old Jul 16, 2010 | 2:16 pm
  #1244  
 
Join Date: Nov 2009
Location: EWR/GRU/BSL/HND
Programs: UA, DL, AC25k
Posts: 230
Originally Posted by iahsooner
I've had several issues in recent months that have required me to call but each time I have received the "can't take your call due to high call volume message". I've tried the elite access line and the regular lines, various days and times and no luck. How is one supposed to contact Continental via phone these days or is it simply no longer an option?
What has worked for me is to call 3, 4 times in a row, and I usually get through
on my 3rd try. On my first try I have been getting the same message.
I haven't called the elite line, but it has worked on the other lines.
ams30 is offline  
Old Jul 24, 2010 | 3:48 pm
  #1245  
 
Join Date: Apr 2009
Location: Vancouver, Houston
Programs: UA-Perma Plat, Hyatt-Sucks, HHonors - Dia., Marriott - Gold
Posts: 438
Originally Posted by FATSKI
The colors on the reward calendar are supposed to show the availability of standard Y, F or both. However they seem to be highly inacurate to the point of being almost useless. Even when looking for just one ticket I often find inventory where none is shown on the calendar and no inventory of either F or Y when Green is shown.
Flights may be available but don't show up in the ones that are presented to you. Change the number of flights shown to you to 50 from "default" and you may see them.
GeoMedic is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.