Continental.com Master Thread [Report Ideas & Problems Here]
Jun 18, 2010 | 10:29 am
#1216
Join Date: Apr 2007
Location: SFO
Programs: UA
Posts: 100
I've been trying to book a ticket SFO-LIM over the last few days and I keep getting this error-
! We’re sorry, but continental.com was unable to complete your
request. Please try later or contact the Electronic Support Desk in
the U.S. and Canada call 1.800.300.1547; the U.K., phone 0800 096
1885; elsewhere use the local phone number.
I called the number and they weren't sure what was wrong, I've sent an email and used the online contact form but still no replies yet.
There were a few pending authorizations placed on my card when I tried to book my flights but they dropped off after business hours like my CC company said they would after the phone rep told me to cancel the payments.
I just tried again this morning and got another pending authorization charge but no confirmation number or reservation
! We’re sorry, but continental.com was unable to complete your
request. Please try later or contact the Electronic Support Desk in
the U.S. and Canada call 1.800.300.1547; the U.K., phone 0800 096
1885; elsewhere use the local phone number.
I called the number and they weren't sure what was wrong, I've sent an email and used the online contact form but still no replies yet.
There were a few pending authorizations placed on my card when I tried to book my flights but they dropped off after business hours like my CC company said they would after the phone rep told me to cancel the payments.
I just tried again this morning and got another pending authorization charge but no confirmation number or reservation
Jun 19, 2010 | 11:16 am
#1217
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
Hi there
I am a South African Resident and have to attend a student conference in Dallas in Sep. I want to fly with CO, and the website lets me choose JNB as my departure airport, but how can i pay for my flight as South Africa is not an option as a Billing address?
Please help i am so desperate, CO also have the best fares and so i want to book asap
I am a South African Resident and have to attend a student conference in Dallas in Sep. I want to fly with CO, and the website lets me choose JNB as my departure airport, but how can i pay for my flight as South Africa is not an option as a Billing address?
Please help i am so desperate, CO also have the best fares and so i want to book asap
TO CO.COM support:
In the past one was able to book reservations online using the Chase reward coupons. Now you have to call in to do this transaction. The support person I talked to said this is a hit or miss issue but I know I have used it in the past many times. Is there something that yall are doing to get this functionality back online?
I did like how the online representative told me that these Chase coupons are basically useless. I kinda figured they were, not like the coupons that Chase use to send out.
Jun 20, 2010 | 8:25 am
#1218
Join Date: Oct 2007
Location: Southeast USA
Programs: various
Posts: 6,710
Online Booking Class Availability
Trying to book an LAX-JAN roundtrip (via IAH) on continental.com. Lowest fare website will present for dates/flights I want is G. KVS is showing availability in W and S classes (for all segments in each of those classes). Is KVS just not accurate, or is CO refusing to cough up the lower priced seat? If the latter, are there any secrets to getting this site to cooperate?
Jun 20, 2010 | 12:28 pm
#1219
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Trying to book an LAX-JAN roundtrip (via IAH) on continental.com. Lowest fare website will present for dates/flights I want is G. KVS is showing availability in W and S classes (for all segments in each of those classes). Is KVS just not accurate, or is CO refusing to cough up the lower priced seat?
Jun 20, 2010 | 12:33 pm
#1220
Join Date: Jan 2004
Location: Seattle, WA USA
Programs: Marriott Gold, United Silver
Posts: 263
Auto Check In
Anyone else having this same problem? The last two times I've had RT tickets, I have unchecked the auto-check-in box on the website when I am checking in. However, both times, I have been checked in automatically. Any ideas why this is happening? I'm adraid it's affecting my mileathon status.
Jun 20, 2010 | 3:36 pm
#1221
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Trying to book an LAX-JAN roundtrip (via IAH) on continental.com. Lowest fare website will present for dates/flights I want is G. KVS is showing availability in W and S classes (for all segments in each of those classes). Is KVS just not accurate, or is CO refusing to cough up the lower priced seat? If the latter, are there any secrets to getting this site to cooperate?
In this particular case the lowest fare published on the LAX-JAN route is a G fare:
Export from Wandering Aramean Travel Tools
Code:
Flexible Fare Search -- LAX-JAN roundtrp for date range Jun-Dec on carrier CO -- Continental Airlines
Carrier|From |To |FareBasis |Fare |Min |Max |Adv. Purch|Earliest |Latest |
CO |LAX |JAN |GA14ZN |USD$ 384 | | |14days | | |
CO |LAX |JAN |KA7ZN |USD$ 558 | | |7days | | |
CO |LAX |JAN |KA7NN |USD$ 705 | | |7days | | |
CO |LAX |JAN |KA0GN |USD$ 864 | | |seerules | | |
CO |LAX |JAN |B1 |USD$ 883 | | |seerules | | |
CO |LAX |JAN |BA0NN |USD$ 901 | | |seerules | | |
CO |LAX |JAN |KR0GN |USD$ 1178 | | |seerules | | |
CO |LAX |JAN |BCOUP1 |USD$ 1962 | | |seerules | | |
CO |LAX |JAN |Y1 |USD$ 2448 | | |seerules | | |
CO |LAX |JAN |F1 |USD$ 2740 | | |seerules | | |
CO |LAX |JAN |Y |USD$ 3558 | | |seerules | | |
CO |LAX |JAN |F |USD$ 4089 | | |seerules | | |
Powered by The Wandering Aramean Travel Tools. Click for your free account!
Those W and S seats are for other city pairs that may use the same flights. So LAX-EWR might use the W seats on the same aircraft but you cannot get to them because your city pair doesn't have a fare published that can use them.
Jun 20, 2010 | 4:14 pm
#1222
Join Date: Oct 2007
Location: Southeast USA
Programs: various
Posts: 6,710
To KVS and sbm12: thanks. I'm a newbie to both KVS tool and continental.com so I'm stumbling a bit. I think what has confused me is that I know that there are W and S (and even N) fares on CO flight segments on this route, you can see them offered for sale on the CO website for some days and flights, even when you enter the LAX-JAN search. Just not for the schedule I need.
Jun 21, 2010 | 10:06 am
#1223
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Anyone else having this same problem? The last two times I've had RT tickets, I have unchecked the auto-check-in box on the website when I am checking in. However, both times, I have been checked in automatically. Any ideas why this is happening? I'm adraid it's affecting my mileathon status.
Jun 21, 2010 | 11:31 am
#1224
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
Error viewing itinerary
I have a reservation which gives me an error when I click on the "View" link while logged in:
When I try to see it when not logged in the error message is:
Some potentially relevant information:
I'm worried that I won't get processed in the EUA sweeps or be able to do OLCI.
Update: I was able to do OLCI. I still cannot view the reservation, and the upgrade list order is strange.
"! We were unable to review the latest information for this itinerary."
"! We’re sorry, but continental.com was unable to complete your request. Please try later or contact the Electronic Support Desk in the U.S. and Canada call 1.800.300.1547; the U.K., phone 0800 096 1885; elsewhere use the local phone number."
- The reservation has 3 parts and 4 segments (EWR-XXX-IAD-YYY-EWR). The second part (XXX-IAD-YYY) was on UA (CO codeshare). UA modified my reservation when I paid for E+ (that was a big pain).
- The error message only started appearing after I flew the UA segments (not after the E+ buy-up).
- The UA site never showed the last flight (YYY-EWR) when I was able to see the reservation on UAL.com.
- I did a SDC change on the first segment.
- I have changed the title on my account (the reservation is Mr., the OP acct says Dr.), but this was not a problem on the previous segments.
- I can see the receipt, and the electronic support desk sees the same problem, but has not been able to fix it. I suggested that they "synchronize" the reservation, as is often suggested here, but was told that it was synchronized.
- This has been happening for over a week.
I'm worried that I won't get processed in the EUA sweeps or be able to do OLCI.
Update: I was able to do OLCI. I still cannot view the reservation, and the upgrade list order is strange.
Last edited by ralfp; Jun 23, 2010 at 12:11 pm
Jun 24, 2010 | 12:03 am
#1225
Join Date: Aug 2009
Posts: 176
I cant seem to login into my CO account. I get an error telling me to call CO. I called CO and they said they may be having some tech issues. Has anyone else had this today?
Jun 24, 2010 | 12:24 am
#1226
Join Date: Mar 2007
Location: sf bay area
Programs: UA 1K, 1MM
Posts: 448
Jun 24, 2010 | 2:51 pm
#1227
Join Date: Oct 2009
Programs: Hyatt Diamond, No other status for now..
Posts: 249
online check-in says i need to use a kiosk... GRRRRRRRRRRRRRR
Unable to Complete Check-in
Your reservation requires special handling. Please check in at an airport kiosk.
Edit: I think it's an issue with Chrome and the new TSA requirements of collecting all my info. It seemed to get hung up on that page and when I tried it in IE, it worked fine.
Unable to Complete Check-in
Your reservation requires special handling. Please check in at an airport kiosk.
Edit: I think it's an issue with Chrome and the new TSA requirements of collecting all my info. It seemed to get hung up on that page and when I tried it in IE, it worked fine.
Last edited by onefatsurfer; Jun 24, 2010 at 3:03 pm
Jun 24, 2010 | 10:55 pm
#1228
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
What's up with co.com lately?! On almost every search for flights I get the following result:
"We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance."
It sadly reminds me of my dl.com page
Does anyone else has the same issues while trying to book?
"We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance."
It sadly reminds me of my dl.com page
Does anyone else has the same issues while trying to book?
Jun 25, 2010 | 7:08 am
#1229
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
CO.com is running real slow or barely. Must be having technical problems. The site is basically down.
Jun 28, 2010 | 7:35 am
#1230
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
New display format of flights to select. This is very hard to read. I assume it is a bug of some sort. I have not seen any discussion on this. Maybe it is just the use of Microsoft IE. But there are no separation lines between choices. This needs fixed ASAP.
Last edited by cova; Jun 28, 2010 at 7:49 am