Continental.com Master Thread [Report Ideas & Problems Here]
#526
Join Date: Oct 2006
Location: CRP
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 402
After VDB, not on Upgrade Standby List for new flight
My daughter took a VDB (Voluntary Denied Boarding) this morning to take a later flight CRP-IAH-BOS. They re-booked her into Y (From H or M) on a later flight and re-synced her e-ticket.
She is now NOT on the Upgrade Standby List on pda.continental.com/info. A call to the elite line got me transferred to electronic support where they spent 15 minutes looking at it and finally brushing me off with something to the effect of “Well, she’s gold. She’s in Y. The system will handle it automatically or they will deal with it at the airport.”
Anybody believe either of those will happen? EUA is finicky and fails if anything is out of the ordinary and the airport only works off the list. CO Insider, I’ll PM you the PNR if someone wants to look at it. My 16 year old daughter will survive a flight in the back, but if it was me, I’d be hacked if I lost my place in line for an upgrade because I helped CO out by taking a later flight.
She is now NOT on the Upgrade Standby List on pda.continental.com/info. A call to the elite line got me transferred to electronic support where they spent 15 minutes looking at it and finally brushing me off with something to the effect of “Well, she’s gold. She’s in Y. The system will handle it automatically or they will deal with it at the airport.”
Anybody believe either of those will happen? EUA is finicky and fails if anything is out of the ordinary and the airport only works off the list. CO Insider, I’ll PM you the PNR if someone wants to look at it. My 16 year old daughter will survive a flight in the back, but if it was me, I’d be hacked if I lost my place in line for an upgrade because I helped CO out by taking a later flight.
Last edited by farenthold; May 4, 2008 at 8:06 am Reason: punctuation
#527
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
Canceling a Reward icket gets an error message
Attempting to cancel an award ticket, logged in to co.com, I received this error message after I hit the confirm button. I had seat assignments in FC if it matters.
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
#528




Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,082
Attempting to cancel an award ticket, logged in to co.com, I received this error message after I hit the confirm button. I had seat assignments in FC if it matters.
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
#529




Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Searching Flight Status on CO.com home page is Case Sensitive
Using the CO.com home page flight status search using airport codes rather than flight number, I got this message when I searched using "iah" and "ewr" or "lga":
Continental.com could not find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-300-1547 for assistance.
However, when I used the uppercase, the search worked fine.
Continental.com could not find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-300-1547 for assistance.
However, when I used the uppercase, the search worked fine.
#530


Join Date: Jun 2005
Location: EWR
Programs: Marriott Bonvoy Lifetime Gold (Current Platinum), United Mileage Plus, Avis Preferred
Posts: 850
Recent OP Account Activity Not Displayed
On the "Account Details" screen, the most recent OP mileage activity is not displayed. The most recent statement date only runs through 3/30/08. I know there has been activity b/c the OP miles earned from Chase CC have been updated into my mileage balance, but that activity is not shown.
#531
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Attempting to cancel an award ticket, logged in to co.com, I received this error message after I hit the confirm button. I had seat assignments in FC if it matters.
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
#532
Join Date: Oct 2006
Location: CRP
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 402
Erronious Error message on Multiple Destinations
Trying to book:
EWR -> MCO
MCO -> CRP
On Multiple Destinations page
Accidently mistyped sometthing like:
EWR-> MCO
MCR -> CRP
and received the following error:
! Could not find an airport for crp. Please enter a new city, airport, or airport code.
I think I would have heard if my home airport had been wiped off the face of the earth.
I suspect the error should have read:
! Neither Continental nor its codeshare partners serve Melchor De Mencos GT (MCR) using a Continental flight number. You may modify your search criteria, or call 1-800-300-1547 for assistance.
EWR -> MCO
MCO -> CRP
On Multiple Destinations page
Accidently mistyped sometthing like:
EWR-> MCO
MCR -> CRP
and received the following error:
! Could not find an airport for crp. Please enter a new city, airport, or airport code.
I think I would have heard if my home airport had been wiped off the face of the earth.
I suspect the error should have read:
! Neither Continental nor its codeshare partners serve Melchor De Mencos GT (MCR) using a Continental flight number. You may modify your search criteria, or call 1-800-300-1547 for assistance.
#533
Join Date: Oct 2007
Location: EWR
Programs: Il Postino della PWP, CO, TrueBlue, Priority Club
Posts: 5,190
I was messing around last night and saw the same error for SVO. If I put in "Moscow" it worked, but "SVO" or "Moscow-Sheremetyevo, Russia (SVO)" and it did not.
#534




Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,082
On the "Account Details" screen, the most recent OP mileage activity is not displayed. The most recent statement date only runs through 3/30/08. I know there has been activity b/c the OP miles earned from Chase CC have been updated into my mileage balance, but that activity is not shown.
#535




Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,082
This has been an ongoing problem for me as well. I also tried to book a reward ticket to KBP and SVO and if you input the three letter airport code into the To: field, it displays the same message. However, if you type the city name, it recognizes it.
#536
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I have a ticket that I had to cancel, which i'm trying to use to book a BF ticket to DUB.
Even if I select 'First/BusinessFirst' during the search process from the 'Change Flights' option in that res, it still prices out economy. I know there's availability, because I can go book a new res for the dates with no problems.
Even if I select 'First/BusinessFirst' during the search process from the 'Change Flights' option in that res, it still prices out economy. I know there's availability, because I can go book a new res for the dates with no problems.
#537
A FlyerTalk Posting Legend




Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,175
Co.com appears down at this time - had trouble logging on, and now I can't search for flights -
We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance.
We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance.
#538
Join Date: Jul 2000
Location: Chesapeake, VA USA
Programs: Delta Platinum Medallion, Marriott Bonvoy Titanium
Posts: 516
Yep, something is up - I can't even login!
#540




Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Same here. OPSC is aware of this problem as I called them and asked what is going on. They said they discovered the problem last Friday and are working to resolve it. Maybe CO Insider knows when this will be fixed. Basically, you are not able to view your non airline activity for the past several weeks or so, as I understand it. Also, the home page (yellow box on the right hand side of the page) shows your total mileage balance (if you are logged in). However, when you click View Account Details, it takes you to the Details page which only shows your total mileage balance minus all the partner activity.
http://www.flyertalk.com/forum/showthread.php?t=818758
(I hate to do this but with FCTSTY on a time out, the rest of us have to pick up the load).



