Originally Posted by
CLEHillbilly
Attempting to cancel an award ticket, logged in to co.com, I received this error message after I hit the confirm button. I had seat assignments in FC if it matters.
"! Your itinerary cannot be retrieved, since there are no flight segments. If you require assistance, please contact Continental Reservations."
Regards,
CLEHillBilly
I've had this - I believe this happens when the record is locked - during EUA processing (for the flight, not the individual), for example. Usually clears up (for me) within a minute or so.