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Continental.com Master Thread [Report Ideas & Problems Here]

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Continental.com Master Thread [Report Ideas & Problems Here]

 
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Old Jan 21, 2008 | 6:34 am
  #391  
 
Join Date: Oct 2006
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Originally Posted by mbreuer
...Is it possible to have the passport number automatically entered from the PNR when doing OLCI? Tried last night on blackberry, but didn't have my # handy.
I have my passport number in my profile, when I do an OLCI I have a page with radio buttons comes up that asks if I want to use my passport number on file or If I want to enter a different one and gonfirms my name, sex and birthday.
farenthold is offline  
Old Jan 21, 2008 | 6:41 pm
  #392  
 
Join Date: Feb 2005
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Change Flight after upgrading one leg

I upgraded my outbound segment with miles. When I attempt to change the return segment (not upgraded) to another flight it brings up the reward search -searchResultReward1.aspx. This issue only seems to only happen with an upgraded itinerary because I can change flights on other reservations without a problem.
lfreda is offline  
Old Jan 22, 2008 | 5:10 pm
  #393  
 
Join Date: Jul 2004
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Originally Posted by farenthold
I have my passport number in my profile, when I do an OLCI I have a page with radio buttons comes up that asks if I want to use my passport number on file or If I want to enter a different one and gonfirms my name, sex and birthday.
It's in my profile as well, has worked previously, and worked for the return leg. Just didn't work outbound.
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Old Jan 22, 2008 | 5:59 pm
  #394  
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Does anyone know how long it takes for continental.com to credit your onepass account with a flight? It's been a couple days now and my flight still hasn't shown up.
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Old Jan 22, 2008 | 7:02 pm
  #395  
 
Join Date: Apr 2007
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Originally Posted by gfunkdave
Does anyone know how long it takes for continental.com to credit your onepass account with a flight? It's been a couple days now and my flight still hasn't shown up.
Usually 2 business days.
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Old Jan 25, 2008 | 8:15 am
  #396  
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I've noticed some issues with domestic flights that share the same number as an international flight.

I am looking at IAH-TLV and there is a stop in ATL and then onwards to EWR before heading to TLV. The ATL-EWR flight is CO84 (same # as EWR-TLV).

This results as the flight not showing any BF seats being available.
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Old Jan 26, 2008 | 1:25 pm
  #397  
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The Chase 5% discount is not working.

More details in this thread.
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Old Jan 29, 2008 | 7:58 am
  #398  
 
Join Date: Dec 2004
Location: EWR and SAN
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My age-old UA/CO mixed-pnr issue still exists.

Flight #1 on UA
Flight #2 on CO

Both show up on my co.com reservation. Apparently I get OP miles for the UA segment.

But, the issue that I have now, because the UA segment is there, I can't go change the CO segment and if I try to do it over the phone, they'll want to charge me since it was booked via the corp agent.
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Old Feb 2, 2008 | 9:47 pm
  #399  
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Looks like "I" fares on the new Q400's operated by Colgan in the 3300 flight number range show up as "Business (I)"

Flight: CO2511
Aircraft: Embraer RJ145
Fare Class: Economy (I)
Meal: None
View Seats

Flight: CO3310
Aircraft: De Havilland Dash 8 Q400
Fare Class: Business (I)
Meal: None
View Seats
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Old Feb 4, 2008 | 2:49 pm
  #400  
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Can't book multiple destination itinerary

Searching for flights 02/19 SAN to PHL (6:30am) and return 02/21 DCA to SAN (5:30pm) I get to the "review ticket details" screen, can click to accept fare rules and pick me as a passenger, but no button exists to click forward (i.e. to purchase ticket). Instead, only "Back" appear. I'd really like to buy this ticket!
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Old Feb 6, 2008 | 6:44 am
  #401  
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After the Extra Mile Bonus was added, it completely hosed the display of my "current activity". Also shows Elite miles earned today in 2008 as being available on Jan 1 - with only 250 miles out of the 20,009 (actually earned) as in the current period since Dec 31, 2007.

Does not show what the Extra Mile Bonus miles are and most of the flights in 2008 do not show. The total balance for 2008 and the total current OnePass balance appear correct.
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Old Feb 6, 2008 | 7:59 am
  #402  
 
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I'm doing a MR this Saturday PHL - IAH - SMF - IAH - PHL and got UG on all segments except SMF - IAH and now the Complimentary Elite Upgrade setting for this flight: On | Off Need Help? is no longer showing on the reservation.
There are still 9 open seats in FC and I don't think it sees my reservation with the segment to be UG because the UG setting does not show. Any suggestions?
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Old Feb 6, 2008 | 10:37 am
  #403  
 
Join Date: Apr 2005
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Not Recognizing German Airport Names

I like it when international Airlines put up web sites in different languages.
When I search for a flight - let's say CGN to EWR - on the German website The airport names show up automatically in German e.g. Kln, Deutschland (CGN). This is also the case in the Neue Suche starten:: 'New search' section. Now, when I change the dates or the destination, the system doesn't recgognize Kln, Deutschland (CGN) as an airport and sends me to the Flight search site with an error message: ! Geben Sie einen gltigen Ort, Flughafen oder Flughafencode ein. : 'enter a valid location, airport or airport code'. This is somewhat annoying, at the website automatically expands CGN to the full German name and then doesn't recognize it afterwards. Same trouble with Dsseldorf, Deutschland (DUS)

The problem seems to be processing the letters , (Umlaute) . If I substitute these for oe as in 'Koeln' or ue the airports are recognized, but then automatically changed to the proper German spelling, that the system can't read.

All this works fine with Hamburg, Frankfurt or Stuttgart.

Interestingly the webpage accepts Mnchen, but changes it to Munich, Germany (MUC), not to Mnchen, Deutschland (MUC).

I think here is some room for improvement, especially for travelers, that are not familiar with airport codes.
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Old Feb 6, 2008 | 10:22 pm
  #404  
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I had a slightly frustrating experience trying to use the "Upgrade Reservation Using Miles" function yesterday... I was trying to upgrade the return segments on an IND-IAH-LAX/SAN-IAH-IND itinerary for both my wife and myself, on two separate PNRs. I went through and upgraded my wife's PNR first, then my own. In each case, it showed that both return segments were available for upgrade, deducted the miles, and then showed that both segments had been successfully upgraded. However, when I went back in to look at the reservations, only the SAN-IAH segments were in First, not the IAH-IND segments.

I called the Elite line, who forwarded me to the Electronic Support Desk. Initially the rep told me that this happened because only one upgrade seat was available on the IAH-IND flight, but that didn't make sense, because neither of us were successfully upgraded. She then said she could go ahead and upgrade one of us, but not the other. Eventually, after some more complaining on my part, she somehow found a way to upgrade both of us.

So all's well that ends well, but it seems like there is a bug in the website if it shows availability and then says it has confirmed an upgrade, when it really hasn't.
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Old Feb 8, 2008 | 12:17 pm
  #405  
 
Join Date: Dec 2004
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I'm guessing a new update was released in the last day or so. The seatmap seems to be taking much longer to load up.

I tried this on both IE and Firefox with similar results.
fozz is offline  


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