Continental.com Master Thread [Report Ideas & Problems Here]
#241




Join Date: Oct 2004
Location: NYC
Programs: UA 1K
Posts: 380
I had the same thing with a quick roundtrip from 7/7. However last week the 500 mile bonus showed up but today I looked and it disapeared.
#242


Join Date: Jan 2002
Location: NJ
Programs: Retired-CO Former Long-time Plat, Now a Kettle, Hilton Gold (Thanks AMEX)
Posts: 475
Same thing here...I had a R/T started on 6/28. The 500 miles posted on 7/8 instead of the usual same date as orgination....They disappeared on 7/18, then reappeared today as posted 6/28. Strange sequence, but ended up being correct.
#245




Join Date: Aug 2006
Location: MCI
Programs: UA MileagePlus
Posts: 749
Firefox, Calendars
Firefox, Mac.
Clicking in date field opens calendars.
First click on a date in the calendar closes the calendar pop-up but does not enter the date into the date field. Even clicking on the arrows to advance months causes the window to close with no entry into the date field.
Bringing up the calendar again everything is OK.
This is the same for departure and arrival dates, and consistent when reserving flights and hotels.
Also: open jaw. Seat assignments on return portion not sticking, website just posted "-" and the usual "we were unable to assign........" message. After manual intervention from a phone rep a couple of days ago, they now seem to be sticking and showing. Can send PNR if interested, but now it seems to be OK, not sure how helpful that will be?
Clicking in date field opens calendars.
First click on a date in the calendar closes the calendar pop-up but does not enter the date into the date field. Even clicking on the arrows to advance months causes the window to close with no entry into the date field.
Bringing up the calendar again everything is OK.
This is the same for departure and arrival dates, and consistent when reserving flights and hotels.
Also: open jaw. Seat assignments on return portion not sticking, website just posted "-" and the usual "we were unable to assign........" message. After manual intervention from a phone rep a couple of days ago, they now seem to be sticking and showing. Can send PNR if interested, but now it seems to be OK, not sure how helpful that will be?
Last edited by hangpilot; Jul 21, 2007 at 10:53 pm Reason: Added information.
#246
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I just pulled up an itinerary that i'm half way through. My flights from Monday show up with all the info except their flight times. So the total travel time is just being shown as the connection time.
This obviously isn't a huge issue, but it is a bug nonetheless.
This obviously isn't a huge issue, but it is a bug nonetheless.
#247




Join Date: Aug 2006
Location: MCI
Programs: UA MileagePlus
Posts: 749
Email notifications incorrect
I just made a domestic round trip reservation. Then requested that a copy of it was emailed via the website. The resulting email contains a PNR that is incorrect, and when this PNR is entered to "Find Reservation" on co.com it (unsurprisingly) cannot be found with that PNR and last name.
#248
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
Problems with receipts/seating after Changes to an existing Reservation
Not sure if this has been reported.
Had an existing CLE-ORD/MDW-CLE reservation. The other day I changed the return to MKE-CLE online at CO.COM. I did not receive an email notification/receipt but sometimes I have seen where it takes 24 hours before it seems to get ticketed so I waited. Now its been a few days and still no receipt. Logging into co.com I can view the seat map on the return but selecting a seat it does not save, it simply leaves my seat choice as a " ". Going to "view" the reservation it properly shows the entire itinerary, clicking view receipt at the bottom of the page incorrectly displays the original itinerary from MDW.
All flights operated by Co Expressjet.
Called the plat line to get my seat, they mentioned a few others had similar problems this week. Called it a "glitch" in the system.
Had an existing CLE-ORD/MDW-CLE reservation. The other day I changed the return to MKE-CLE online at CO.COM. I did not receive an email notification/receipt but sometimes I have seen where it takes 24 hours before it seems to get ticketed so I waited. Now its been a few days and still no receipt. Logging into co.com I can view the seat map on the return but selecting a seat it does not save, it simply leaves my seat choice as a " ". Going to "view" the reservation it properly shows the entire itinerary, clicking view receipt at the bottom of the page incorrectly displays the original itinerary from MDW.
All flights operated by Co Expressjet.
Called the plat line to get my seat, they mentioned a few others had similar problems this week. Called it a "glitch" in the system.
#249
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I cannot log into Co.com. I tried myself, my husband and my daughter and cannot log any of us in. As I'm trying to do OLCI, this is a problem. I'm in HKG, so it's not like I want to call CO using my cell phone over this. Sigh.
#250


Join Date: Jun 2005
Location: San Diego, CA
Programs: CO Gold
Posts: 406
For the past week, using Safari, any attempt to use the pop-up calendar crashes Safari. i.e. I start typing in dates of travel/hotel reservation/rental car pick up and up pops the calendar. If I continue typing in the date, no problems. But, if I click a date on the calendar Safari "unexpectedly closes" and I have to start from scratch. This happens on the Co.com homepage, on advanced search, on hotel search, and on rental car search. FYI it's Safari 2.0.4 on Mac OS 10.4.10
#251




Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
Cancelled flights, graphics bug
If one goes to "Cancelled Flights" in Manage Reservations and have no future trips (Heaven forbid!), what would be the right side of the current reservations (Upcoming, Future, whatever it's called) tab is still visible to the left of the "Past" tab. It is not visible when displaying Past Reservations.
#252




Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
Chase MC can only get cheapest fare, turns low fares to Upgrade Elite
Using the Chase MC "onepass" code it is impossible to book any fare besides the cheapest fare available (i.e. cannot book Y if H, K, etc. is available). This is true even if one applies the 5% discount after selecting the flight.
If the discount is selected after clicking on a Y class fare, the "Upgrade Elite" tag still remains when purchasing, even though the fare bucket may be lower.
Mentioned in this thread.
If the discount is selected after clicking on a Y class fare, the "Upgrade Elite" tag still remains when purchasing, even though the fare bucket may be lower.
Mentioned in this thread.
#253




Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
I don't know if this has already been mentioned - the calendars are back to server side, that is why this behavior is being seen.
#255


Join Date: Jun 2005
Location: San Diego, CA
Programs: CO Gold
Posts: 406
Firefox and Safari on Mac
When trying for the first time in months to find President's Club locations, the new (to me) interactive locations chart simply doesn't work when accessed through Home/Travel Information/AirportInformation/Presidents Clubs/Locations. But, I found that when on this screen, clicking on locations in the folder trail (Home > Travel Information > Airport Information > Presidents Club > Locations > All Lounge Locations) brings me to the old straightforward list.
When trying for the first time in months to find President's Club locations, the new (to me) interactive locations chart simply doesn't work when accessed through Home/Travel Information/AirportInformation/Presidents Clubs/Locations. But, I found that when on this screen, clicking on locations in the folder trail (Home > Travel Information > Airport Information > Presidents Club > Locations > All Lounge Locations) brings me to the old straightforward list.



