Continental.com Master Thread [Report Ideas & Problems Here]
Oct 22, 2008 | 11:59 am
#691
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I've had more and more issues doing seat assignments online. I have a three segment trip coming up, EWR-SAN, LAS-IAH-EWR and I was able to do a seat assignment for the first leg. I can pick legs for the other two, but when I save it, they don't get saved and I get the message about seat assignments can't be done at this time.
Oct 22, 2008 | 12:43 pm
#692
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,297
Also having random problems with seat assignments not sticking or not being accepted after a save.
Oct 25, 2008 | 10:00 am
#693
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
This needs to be updated.
Currency Converter 1.00 US Dollars = 1.00 Panamanian Balboas (Rate valid as of Sun., Jul. 9, 2000)
Oct 26, 2008 | 11:03 am
#694
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 959
FPO reservations
CO.com wont find any seats or fares from FPO to anywhere or anywhere to FPO.
.com support has been unable to fix.
.com support has been unable to fix.
Oct 26, 2008 | 12:18 pm
#695
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Website is again not showing miles properly, I am missing over 11,000 at this point that have not posted since last month. I know it will be resolved, it always is, but annoying!
Oct 26, 2008 | 2:47 pm
#696
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 7,407
Y upgrade problems
When I have purchased a full Y fare for flights with 2 segments, such as CLE-IAH-LAX, the web site asks if I want to upgrade my seats to F. I check the box and then go next to the seat selection. I always get F seats on the first segment, but only Y seat selection on the second segment. This has nothing to do with availability since I can call OP and they can assign me my seats in F for all segments. I have no idea what the problem is, but it has happened several times. Is this a web glitch?
Radonc1
Radonc1
Oct 26, 2008 | 3:28 pm
#697
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
This happens to me all the time; I am only offered an upgrade for the first segment.
Oct 26, 2008 | 6:56 pm
#698
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
When checking-in on a Y-Up'ed ticket, it asks me if I want to upgrade to First if it's available. Why can't the system figure out that I'm already up front??
Oct 26, 2008 | 7:35 pm
#699
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
When I have purchased a full Y fare for flights with 2 segments, such as CLE-IAH-LAX, the web site asks if I want to upgrade my seats to F. I check the box and then go next to the seat selection. I always get F seats on the first segment, but only Y seat selection on the second segment. This has nothing to do with availability since I can call OP and they can assign me my seats in F for all segments. I have no idea what the problem is, but it has happened several times. Is this a web glitch?
Radonc1
Radonc1
As you figured out, just call for the additional segments.
Oct 28, 2008 | 12:22 pm
#700
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Problems with reward charts
The thread about the KQ award availability piqued my curiosity so I took a look at the charts on co.com. While the Series 10J and Series 14 rewards are listed on the main reward chart page, but they link to nothing and to a TAP reward chart. Any chance of getting those fixed at some point??
Nov 4, 2008 | 10:57 am
#701
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I have been having an increased number of issues with picking seats.
It appears that it's always anything after the first segment. After picking seats, hitting Continue, on the summary screen it says that it couldn't pick seats. Under the seat summary, all the segments (minus the first one) are gone.
It appears that it's always anything after the first segment. After picking seats, hitting Continue, on the summary screen it says that it couldn't pick seats. Under the seat summary, all the segments (minus the first one) are gone.
Nov 6, 2008 | 1:02 pm
#702
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
Are there any issues with email from co? I booked a ticket over an hour ago and still haven't seen a single email.
I also got upgraded on one of my flights tomorrow, but never saw an EUA email. I've seen black-holes of email from CO on and off for the last month. (And, no, they aren't in my spam folder).
I also got upgraded on one of my flights tomorrow, but never saw an EUA email. I've seen black-holes of email from CO on and off for the last month. (And, no, they aren't in my spam folder).
Nov 7, 2008 | 6:37 am
#703
Join Date: Oct 2006
Location: CRP
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 402
Special Service Receipt Shows wrong info
I changed my daughter's flights (LBB-IAH-CRP) when I checked her in online and had it email me the PDF of the boarding passes and Special Service Receipt
BPs shows:
Depart: Lubbock 10:50 AM
Arrive: Houston-Bush Intl 12:35 PM
Board Time: 10:15 AM
Depart: Houston-Bush Intl 2:25 PM
Arrive: Corpus Christi 3:27 PM
Board Time: 1:50 PM
Special Service Receipt shows:
Not only does it only show 1 flight, the times are wrong.
I'll save the PDF in case anyone from CO wants me to email them a copy.
BPs shows:
Depart: Lubbock 10:50 AM
Arrive: Houston-Bush Intl 12:35 PM
Board Time: 10:15 AM
Depart: Houston-Bush Intl 2:25 PM
Arrive: Corpus Christi 3:27 PM
Board Time: 1:50 PM
Special Service Receipt shows:
Code:
FLIGHT INFORMATION
Day, Date Flight Departure City/Time Arrival City/Time Aircraft
XXX, XXNOV08 CO5642 LUBBOCK (LBB) HOUSTON-BUSH INTL (IAH) CRJ 200
10:11 AM 12:11 PM
FEE INFORMATION
Description Quantity Fees Method of Payment
Flight Change Fee; Confirmed 1 $50 American Express XXXXXXXXXXXXXX
TOTAL FEES: $50
I'll save the PDF in case anyone from CO wants me to email them a copy.
Last edited by farenthold; Nov 7, 2008 at 6:39 am Reason: formatting
Nov 13, 2008 | 6:45 pm
#704
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
Had two tickets that I booked this afternoon. I still had not received the e ticket receipts 5 hours later so I called. After 26 minutes with them while they were working on it (.com support), was disconnected. Now, I'm making my second call. My frustration level is mounting.
Nov 14, 2008 | 2:28 pm
#705
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
OLCI 1 min early - new behavior
Checking in on the 12th (linked from preview site, but I don't think checkin is part of the preview site) - used to get the message that the e-ticket couldn't be found... this time, I got, a message that I was unable to checkin as the flight was scheduled to leave within an hour. My first pre-coffee panicked thought was that I booked the flight for the wrong day. The I figured it was more likely that they just had a different and still unhelpful error message. Everything worked fine when I tried again 30 seconds later.