Continental.com Master Thread [Report Ideas & Problems Here]
#1411




Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AC, AS (PLT), BA, DL, HH (G), MR (TIT/LTP), UA (*S), UScAAre (1,94MM), WN
Posts: 5,332
#1412
FlyerTalk Evangelist




Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,859
Can't even log in today and FLIFO is messed up....
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#1413
Join Date: Jan 2006
Location: Manchester, NH
Programs: UA 1k 1MM, National Exec Elite, Hilton Diamond, Marriott Gold, IHG Gold, AMTRAK
Posts: 513
#1414


Join Date: Dec 2008
Location: CLE
Programs: UA Silver
Posts: 1,284
Flight status for UA metal flights on mobile.united.com is extremely slow, and is not showing upgrade lists. Been like this for at least the past 2 days I've been checking. If I put in a CO metal flight #, the info pops right up.
#1415




Join Date: May 2011
Posts: 5,815
Is it just me or did CO.com start redirecting to https upon login?
Maybe i'm just going crazy.
Maybe i'm just going crazy.
#1417
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Another website issue...I've flown one reward flight this year...nothing else so far but my account shows 0 EQM and 1 EQP.
#1419




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
My inbox overfloweth
CO has just vomited a whole bunch of identical schedule-change e-mails to Mrs. Fredd and to me. She's up to 13 and I'm up to 10.
#1420
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,077
so I had to go thru 1k customer service to get it done ^)
#1421




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
Look at them carefully as I thought the same thing only to find out "minor things" like upgrades disappearing were "part of the schedule change" (and with Co's lack of customer service, it was a b!tch and a half to get them put back as CO wouldn't budge
so I had to go thru 1k customer service to get it done ^)
so I had to go thru 1k customer service to get it done ^)Oh well, our inboxes haven't been inundated further after 16 each.
#1422
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Despite the CO BPs now saying "Premier Access", ads on the website show pictures of BPs with "Elite Access" on them
#1423


Join Date: Dec 2008
Location: CLE
Programs: UA Silver
Posts: 1,284
"Print Itinerary" under View Current Reservation does not show the United confirmation number on a mixed CO/UA itin.
E-mailed itinerary and receipt confirmation shows the seat number on the UA segment as "--", but the correct seat number does appear on the View Current Reservation screen, and on ua.com
"Upgrade Reservation" blows up with an error message when I try to redeem miles to upgrade my outbound journey (CO metal) on the mixed CO/UA itin.
Edit: Called Elite Desk (got through in 2 mins, BTW) and was told no availability for the upgrade so perhaps that's why the error? So she manually waitlisted me. Would be nice if the website did that automatically instead of showing a generic error message and requiring a phone call...
E-mailed itinerary and receipt confirmation shows the seat number on the UA segment as "--", but the correct seat number does appear on the View Current Reservation screen, and on ua.com
"Upgrade Reservation" blows up with an error message when I try to redeem miles to upgrade my outbound journey (CO metal) on the mixed CO/UA itin.
Edit: Called Elite Desk (got through in 2 mins, BTW) and was told no availability for the upgrade so perhaps that's why the error? So she manually waitlisted me. Would be nice if the website did that automatically instead of showing a generic error message and requiring a phone call...
Last edited by paule123; Feb 3, 2012 at 4:19 pm
#1424
Join Date: Feb 2012
Posts: 1
I flew TAM on an executive class C ticket on Nov 22,2011. In checking in the attendant instead of entering CO and my OnePass Mileage program typed CM (Copa Airlines). Because of this small error, Continental has refused to credit more than 10.000 miles on my account saying that I have used the miles in another company. That is outragerous since I sent them my boarding pass with my OnePass number on it. How could I have two same numbers in two different companies?
They are just playing stupid to see if they can get away with it. And I am PLATINUM, imagine if I was a regular person flying economy and not an Elite member...
They are just playing stupid to see if they can get away with it. And I am PLATINUM, imagine if I was a regular person flying economy and not an Elite member...
#1425


Join Date: Dec 2008
Location: CLE
Programs: UA Silver
Posts: 1,284
Doing OLCI this morning, received error "We are unable to complete the check-in process as a valid eTicket coupon cannot be found"
Called CO Elite line, agent claimed it was probably due to using 15K mile F upgrade changing the class of service. Agent fixed res and emailed BP.
Hold time 5 minutes, and another 5 minutes for the agent to fix res.
Edit: Went to reprint boarding pass and while the "Loading destination highlights" was on screen, a pop up appeared with "DID I FAIL YET". I guess the CO IT dept. has some beta test code in there or something, LOL.
Called CO Elite line, agent claimed it was probably due to using 15K mile F upgrade changing the class of service. Agent fixed res and emailed BP.
Hold time 5 minutes, and another 5 minutes for the agent to fix res.
Edit: Went to reprint boarding pass and while the "Loading destination highlights" was on screen, a pop up appeared with "DID I FAIL YET". I guess the CO IT dept. has some beta test code in there or something, LOL.
Last edited by paule123; Feb 17, 2012 at 7:55 am

