Originally Posted by
goalie
Look at them carefully as I thought the same thing only to find out "minor things" like upgrades disappearing were "part of the schedule change" (and with Co's
lack of customer service, it was a b!tch and a half to get them put back as CO wouldn't budge
so I had to go thru 1k customer service to get it done ^)
Thanks! ^ You bet we did. Mrs. Fredd told the phone agent about the flood of duplicate e-mails when she called about the schedule change and managed to eliminate a 5-hour layover at IAH (and it took some doing to maintain the UGs we'd applied to the flight) and he said essentially that nobody listens to him when he relays the existence of problems.
Oh well, our inboxes haven't been inundated further after 16 each.
