Oct 2, 2015, 3:08 am
Last edit by: sxc
Related threads:
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
Changes to MPC announced for 15 Apr 2016
Apr 25, 2016, 4:45 am
#736
Join Date: Jun 2003
Posts: 1,953
I had submitted the retroactive claims on 20.Apr, and all credited today 25.Apr.
Apr 27, 2016, 11:23 am
#737
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Just to report - Flights I took between 12-14APR were credited based on the new scheme as they were posted on 15APR or after. I called the MPO Beijing line telling them it's unfair, as the new scheme should only apply to flights taken post-15APR. A supervisor called back saying they are now aware of the issue and would call me back again before 01MAY but refused to promise that the adjustment will be made.
Apr 28, 2016, 9:31 pm
#738
Join Date: Oct 2014
Location: HKG
Posts: 1,053
It says "Upon renewal, upgrade or downgrade, your club points will automatically be reset to zero and a new membership year begins."
Was this always the case, also when miles earned were the determining currency?
40 tier points vanished into thin air because of this, which do make a difference for me. I am not complaning, as it is clearly stated. Just wondering if my memory fails me and it was in fact always handled like this...
Was this always the case, also when miles earned were the determining currency?
40 tier points vanished into thin air because of this, which do make a difference for me. I am not complaning, as it is clearly stated. Just wondering if my memory fails me and it was in fact always handled like this...
Apr 28, 2016, 9:52 pm
#739
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
It says "Upon renewal, upgrade or downgrade, your club points will automatically be reset to zero and a new membership year begins."
Was this always the case, also when miles earned were the determining currency?
40 tier points vanished into thin air because of this, which do make a difference for me. I am not complaning, as it is clearly stated. Just wondering if my memory fails me and it was in fact always handled like this...
Was this always the case, also when miles earned were the determining currency?
40 tier points vanished into thin air because of this, which do make a difference for me. I am not complaning, as it is clearly stated. Just wondering if my memory fails me and it was in fact always handled like this...
Apr 28, 2016, 10:04 pm
#740
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Yes it has always been like this. Sorry to hear this happened to you. It's why sometimes you need to withhold entering your FF number in the booking, and instead crediting the flight retroactively. I'm surprised that CX didn't close this loophole as part of the changes and make the crediting date based on the date of your flight instead of when it physically hit your account.
It wouldn't have made a difference in my case though:
15 April: converted to new scheme at 585 points
17 April: Took flight worth 55 points
19 April: Upgraded to GO, but starting at 0
Guess I should have squeezed in a 15 point MR...
Apr 29, 2016, 1:11 am
#743
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
Yes it has always been like this. Sorry to hear this happened to you. It's why sometimes you need to withhold entering your FF number in the booking, and instead crediting the flight retroactively. I'm surprised that CX didn't close this loophole as part of the changes and make the crediting date based on the date of your flight instead of when it physically hit your account.
Shhhh please !
May 3, 2016, 3:53 am
#745
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 705
What is worse than your flight not being credited to the MPC account? ...not having any account to credit it to! 
I enrolled my parents and two brothers to the MPC a good month prior to our trip. I never got any confirmation email, but my credit card had been deducted the membership fee. I even called the MPC one week later and said the accounts are under process.
We check in and the staff said the luggage tags should be on its way.
On the second leg, the BPs show only the AM #s. I called the MPC and they said my parents and one brother DO NOT have a MPC account!!!! She went on to lecture me about setting up an account WAY before any flight.
I pointed out the above and said my CC statement shows $50 x4 deducted 5 weeks prior to the flight.
She just gave me a reply, "Oh, ok we will note that down. Bye."
I enrolled my parents and two brothers to the MPC a good month prior to our trip. I never got any confirmation email, but my credit card had been deducted the membership fee. I even called the MPC one week later and said the accounts are under process.
We check in and the staff said the luggage tags should be on its way.
On the second leg, the BPs show only the AM #s. I called the MPC and they said my parents and one brother DO NOT have a MPC account!!!! She went on to lecture me about setting up an account WAY before any flight.
I pointed out the above and said my CC statement shows $50 x4 deducted 5 weeks prior to the flight.
She just gave me a reply, "Oh, ok we will note that down. Bye."
May 8, 2016, 8:37 pm
#747
Join Date: Mar 2014
Posts: 19
Lifetime Miles
Hi CX HK
The Lifetime Miles are the miles flown since you joined. Since the cutover to the new club points crediting approach, these will be the actual miles flown without any class bonus. They’ve kept it in as they know it’s something people like to track and it gives a feel for how far they have flow with the club over the years.
Best Regards
The Lifetime Miles are the miles flown since you joined. Since the cutover to the new club points crediting approach, these will be the actual miles flown without any class bonus. They’ve kept it in as they know it’s something people like to track and it gives a feel for how far they have flow with the club over the years.
Best Regards
May 9, 2016, 11:11 am
#749
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
Thanks Agency Guy. While I'm firmly on the camp that cares to know how much I've flown with CX, the alliance/CX question above as well as the difference in accrual methodology on CoS bonus post cut-over, makes the lifetime miles calculations a bit pointless..