Oct 2, 2015, 3:08 am
Last edit by: sxc
Related threads:
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
Changes to MPC announced for 15 Apr 2016
Apr 17, 2016, 11:15 am
#706
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
I think this would be messy...
I filed a RT HKG-SIN flight claim in C... Today they credited me 1990 asia miles, but zero club points. Yes, ZERO, not even the direct converted points (20 based on miles, 18.75 based on sector), not to say that based on the new system (30 club points)
I filed a RT HKG-SIN flight claim in C... Today they credited me 1990 asia miles, but zero club points. Yes, ZERO, not even the direct converted points (20 based on miles, 18.75 based on sector), not to say that based on the new system (30 club points)
Was on the phone for 46 minutes just now.
Total of 9 missing miles requests.
One was done just before 15.4
Eight were done after 15.4
Asia Miles credited for all of them.
For the flight credited before 15.4 : it says club miles/sectors given, but my club points balance unchanged (direct converted = 18.75 or new system = 30)
For the other 8 flights : club points credited - the statement says "0" for club points.
They say the system says I've been awarded club points - but I clearly haven't. They told me they will look into it.
I guess regardless of direct converted or new system, I should be getting something for those flights!
Last edited by Psychiatrist; Apr 17, 2016 at 11:27 am
Apr 17, 2016, 7:11 pm
#708
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
If you reach 1800 club points and gift someone gold status, does that person renew their gold status if they fly 600 club points? They don't have to go through 300 points / reset / 600 points etc?
Apr 17, 2016, 7:19 pm
#709
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
i say this based on a friend who was comped GO years ago, he only needed 60k miles to re-up.
Apr 17, 2016, 7:42 pm
#711
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Apr 18, 2016, 12:05 am
#712
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I don't think the CX IT has the capability to program the difference between Gold from upgrade, renewal, DM 1800 pt, or some other method. Once you're GO, to renew it's 600 pts.
Apr 18, 2016, 12:24 am
#713
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Yea agreed.
Apr 18, 2016, 12:35 am
#714
Join Date: Sep 2015
Location: Hong Kong
Programs: CX DM
Posts: 20
I have the same issue as my new point balance is lower than what I calculated based on the new rule. Here's CX's reply. I think CX is short-changing people who have spent real money. To me, the conversion rule is totally unfair. I suggest those affected by the new rule should file a complaint with CX and hope they will correct it.
Members start earning club points under the new points system from 15 April 2016. For the earned club miles and club sectors, they will be converted the higher balance of either your club miles or club sectors proportionately to the club points.
In your case, you have accumulated 36,124 club miles and 13.75 club sectors as of 15 April 2016, this would be 30.1% of 120,000 miles and
17.2 % of 80 sectors required to renew as Diamond member from the previous system. Under the new points system, the same ratio will apply in the sense that your mileage was converted to 365 points (to nearest 5
points) – that is, 30.1% of 1,200 points required for renewal in the new system.
You may find it useful to know that, the club points calculator at Marco Polo Club webpage helps members to calculate the number of club points for their upcoming trip under the new points system (travel from 15 April 2016 onwards).
Members start earning club points under the new points system from 15 April 2016. For the earned club miles and club sectors, they will be converted the higher balance of either your club miles or club sectors proportionately to the club points.
In your case, you have accumulated 36,124 club miles and 13.75 club sectors as of 15 April 2016, this would be 30.1% of 120,000 miles and
17.2 % of 80 sectors required to renew as Diamond member from the previous system. Under the new points system, the same ratio will apply in the sense that your mileage was converted to 365 points (to nearest 5
points) – that is, 30.1% of 1,200 points required for renewal in the new system.
You may find it useful to know that, the club points calculator at Marco Polo Club webpage helps members to calculate the number of club points for their upcoming trip under the new points system (travel from 15 April 2016 onwards).
Last edited by leungti1; Apr 18, 2016 at 12:47 am
Apr 18, 2016, 12:40 am
#715
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I know you were probably thinking that you would have all your old flights recalculated at the new rate - this would be unfair as some people would have just one month into their new membership year, and others would be 11 months into their membership year. For those who were aiming for status based on the old system and 11 months into their membershp year - if they had everything recalculated using a lower earn rate, then they would be rightfully aggrieved.
Apr 18, 2016, 12:53 am
#716
Join Date: Sep 2015
Location: Hong Kong
Programs: CX DM
Posts: 20
I see your point. Someone is going to get the short end of the stick and I am unfortunately one of them. Why can't CX just give a clean slate to all MPC members on April 15 (while keeping our existing status) and renew based on activities in the next 12 months? But obviously their awful IT system is gonna fail if everyone renews on the same date!
Apr 18, 2016, 1:01 am
#717
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
has anyone seen any of the internal docs at CX - either at CX or whatever consultant they hired - regarding this?
I haven't, but am curious to know where they estimate #s will flush out. Will #s decrease (ie, less DMs, or GOs, or SL, etc.), increase, stay the same, aka what are they expecting?
Obviously they have the data, so they gotta know if they're culling members, or perhaps keeping #s constant but changing the constituents. I can't imagine this actually increases the # of members?
I haven't, but am curious to know where they estimate #s will flush out. Will #s decrease (ie, less DMs, or GOs, or SL, etc.), increase, stay the same, aka what are they expecting?
Obviously they have the data, so they gotta know if they're culling members, or perhaps keeping #s constant but changing the constituents. I can't imagine this actually increases the # of members?
Apr 18, 2016, 1:24 am
#718
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I'm also curious about this, and whether revenue effects were considered at all. Or did they purely look at number of members, and members complaining they weren't special enough?
Apr 18, 2016, 6:37 am
#719
Join Date: May 2009
Posts: 6,978
I haven't, but am curious to know where they estimate #s will flush out. Will #s decrease (ie, less DMs, or GOs, or SL, etc.), increase, stay the same, aka what are they expecting?
Obviously they have the data, so they gotta know if they're culling members, or perhaps keeping #s constant but changing the constituents. I can't imagine this actually increases the # of members?
Obviously they have the data, so they gotta know if they're culling members, or perhaps keeping #s constant but changing the constituents. I can't imagine this actually increases the # of members?
I think sxc is right. CX is simply reacting to a bunch of elite flyers (some of them are here) whining about how they disdain sitting next to Y flyers in the lounge, and doesn't feel special anymore, and threatens to go to SQ if they don't do something about it.
Apr 18, 2016, 7:06 am
#720
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 705
Are we all getting the newly designed cards? Or only as we renew our memberships?
I just renewed mine on April 1. But on the new MPC page at the CX web site, they have a video showing new cards being placed inside new member handbooks.
I just renewed mine on April 1. But on the new MPC page at the CX web site, they have a video showing new cards being placed inside new member handbooks.