Oct 2, 2015, 3:08 am
Last edit by: sxc
Related threads:
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
What are the best value segments under the new system?
Switching out of Marco Polo: What do you choose and why?
FAQs as answered by AgencyGuy:
When will the mid-tier benefits be awarded?
They will be awarded as the member hits the mid-tier milestone. Not at the end of the membership year. These will be valid for a year commencing the day they are granted. No points are deduced when members are awarded these benefits.
Does that mean a member reaching 1800 tier points will get all three mid-tier benefits?
Yes, each benefit will be made available as the member hits the 1400, 1600 and 1800 point milestones
What mid-tier benefits will be awarded as of the conversion date of 15 April 2016?
The mid-tier benefits will kick in automatically after 15th April, if your converted club points balance exceeds the mid-tier thresholds. So for a Diamond tier member, if your converted balance is 1800 points you will immediately have access to two first class lounge guest passes, four bookable upgrades and one companion Gold card.
A Gold member on his/her way to Diamond pick up four short/medium upgrades along the way, but a renewing Diamond gets nothing?
You are correct, Silver, Gold or Diamond members on their way to renewal, don’t get additional benefits until they reach the mid-tier thresholds. But they will get there, I guess the benefits are designed to recognize members who go the extra mile after they have passed their renewal thresholds.
Is there any requirement on the underlying booking sub-classes when using a mid-tier upgrade "coupon"?
Yes, the original flight needs to be booked in an “upgradable” sub-class, the same sub-classes that qualify for Asia Miles upgrades
Is economy upgraded to Premium Economy or business for flights with Premium Economy?
It is always a one class upgrade so Economy to Premium Economy, if a flight does not have Premium Economy then the upgrade is to Business.
Are the sub-classes for the upgraded bookings A, I, and E (if applicable)?
I don’t know what these subclasses are yet other than that they will be revenue instead of redemption sub-classes. I guess they will be announced later.
What miles will be awarded for a flight upgraded using a upgrade coupon? The original ticket class, or the upgraded class?
I understand that both points and miles will be credited based on the upgraded class.
Green Re-Qualification
For Green members, if their membership year ends before 15 April 2016, like now, their membership will automatically be renewed. If their membership ends after 15 April and they have ANY club points at that time, they will be automatically renewed for another year (even if they are below 100 pts). If their membership ends after 15 April and they have no club points at that time, they will lose their Green membership or have the option of paying the US$100 fee to renew.
Changes to MPC announced for 15 Apr 2016
Apr 12, 2016, 7:38 pm
#661
Join Date: May 2009
Posts: 6,978
Ironically the new system is better for me as my company is sending me multiple cities on I fare for short-flights. On I fare to 3 Chinese cities I can easily get at least 90 points per trip, with 80 points from long distance that's 170, probably take less trip for me in the future to get DM.
Apr 13, 2016, 1:16 am
#662
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Changes to the Marco Polo Club will be introduced on 15 April 2016
As we prepare for the new system launching on 15 April 2016, we will be updating our website to convert your club miles or club sectors to club points in all members’ accounts, and activate new mid-tier benefits for those eligible.
Members will be temporarily unable to access their Marco Polo Club accounts online from 6pm on 14 April to 6pm on 15 April 2016, Hong Kong Time (GMT+8). If needed, please take note of the following actions to ensure a smooth travel experience:
Should you need any urgent assistance, you can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply).
Thank you for your understanding and we appreciate your patience. We look forward to welcoming you to the next chapter of the Marco Polo Club.
As we prepare for the new system launching on 15 April 2016, we will be updating our website to convert your club miles or club sectors to club points in all members’ accounts, and activate new mid-tier benefits for those eligible.
Members will be temporarily unable to access their Marco Polo Club accounts online from 6pm on 14 April to 6pm on 15 April 2016, Hong Kong Time (GMT+8). If needed, please take note of the following actions to ensure a smooth travel experience:
- redeem flights or other Asia Miles awards before this period.
- access Online Check-in or Manage booking without logging in as a member during this period.
- input your membership number via Manage booking after the new system is launched to ensure that eligible bookings made during this period are credited to your account.
Should you need any urgent assistance, you can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply).
Thank you for your understanding and we appreciate your patience. We look forward to welcoming you to the next chapter of the Marco Polo Club.
Apr 13, 2016, 2:52 am
#663
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Ironically the new system is better for me as my company is sending me multiple cities on I fare for short-flights. On I fare to 3 Chinese cities I can easily get at least 90 points per trip, with 80 points from long distance that's 170, probably take less trip for me in the future to get DM.
Apr 13, 2016, 8:01 pm
#664
Join Date: Jun 2011
Location: LON
Programs: BA Gold
Posts: 172
Apr 13, 2016, 9:06 pm
#665
Join Date: May 2006
Programs: AAdvatage Executive Platinum / Cathay Pacific Marco Polo Club - Green
Posts: 170
I don't understand CX valuation of premium economy for club points. Other programs reward premium economy with 200% (QF) to 400% (BA) compared to their mid range discount economy fares. CX rewards you with 20-30%.
BA has been said to say their premium economy cabins are their most profitable cabin. Maybe CX is bleeding money on Y+....in which case the should rip out those cabins.
BA has been said to say their premium economy cabins are their most profitable cabin. Maybe CX is bleeding money on Y+....in which case the should rip out those cabins.
On the BA programme if you are doing premium econ you need less than 4 return flights to make executive club silver.
Apr 13, 2016, 9:23 pm
#666
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
If you are doing 5.5 premium econ to get gold.... I would switch to the AA programme - if you do 5.5 premium econ on an average return sector length of 12000 miles you will be Executive Platinum (emerald). You just need to somehow do the 4 AA flights!
On the BA programme if you are doing premium econ you need less than 4 return flights to make executive club silver.
On the BA programme if you are doing premium econ you need less than 4 return flights to make executive club silver.
Apr 14, 2016, 12:02 am
#667
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Apr 14, 2016, 5:26 am
#668
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Just called CX to make 3 bookings in V class during 2 of the most popular chinese holiday period (1/10 & new year).
Good thing is that they can still confirm and hold my ticket before departure, I'm not sure if there is any limitation about how many tickets a DM can hold, I guess in future if DM need cheap Y class ticket, we have to call very early to book multiple possible flight and leave it to the last couple of days to ticket it.
Anyway, I think the V class will be the thing that I miss most. Did 180K miles all in V class last year, should be alright to re qualify again this year as already got 550 points with the first 2 month.
Good thing is that they can still confirm and hold my ticket before departure, I'm not sure if there is any limitation about how many tickets a DM can hold, I guess in future if DM need cheap Y class ticket, we have to call very early to book multiple possible flight and leave it to the last couple of days to ticket it.
Anyway, I think the V class will be the thing that I miss most. Did 180K miles all in V class last year, should be alright to re qualify again this year as already got 550 points with the first 2 month.
Apr 14, 2016, 9:02 am
#669
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
System Maintenance
We apologise the page that you requested is not available at the moment. Please click here to go to our home page. If you need further assistance, please contact our Global Contact Centres at + 800 2747-3333. For hotels and packages, please contact +852 2747 3311.
For member services, please contact The Marco Polo Service Centre at + 852 2747-5500, or Asia Miles Service Centre at + 852 2747-3838.
* Please note "+" denotes International Access Prefix.
Notice to Marco Polo Club members:
We are in the process of preparing the new club points system - converting your club miles or club sectors to club points in all accounts and activating new mid-tier benefits for those eligible during this period. To access Online Check-in or Manage booking, please log in as a non-member. To ensure that eligible bookings made during the maintenance period are credited to your account, please input your membership number via Manage booking after the maintenance period. Should you need any urgent assistance, club members can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply). We appreciate your patience and understanding, and we look forward to welcoming you to the next chapter of the Marco Polo Club.
We apologise the page that you requested is not available at the moment. Please click here to go to our home page. If you need further assistance, please contact our Global Contact Centres at + 800 2747-3333. For hotels and packages, please contact +852 2747 3311.
For member services, please contact The Marco Polo Service Centre at + 852 2747-5500, or Asia Miles Service Centre at + 852 2747-3838.
* Please note "+" denotes International Access Prefix.
Notice to Marco Polo Club members:
We are in the process of preparing the new club points system - converting your club miles or club sectors to club points in all accounts and activating new mid-tier benefits for those eligible during this period. To access Online Check-in or Manage booking, please log in as a non-member. To ensure that eligible bookings made during the maintenance period are credited to your account, please input your membership number via Manage booking after the maintenance period. Should you need any urgent assistance, club members can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply). We appreciate your patience and understanding, and we look forward to welcoming you to the next chapter of the Marco Polo Club.
Apr 14, 2016, 9:56 am
#670
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Same here, made a bunch of bookings today. Going to miss the guarantee seat the most too. Farewell, you're gonna be missed.
Don't think there's a limit to amount you can hold. I've held different bookings with same flights and they never cancelled me.
Don't think there's a limit to amount you can hold. I've held different bookings with same flights and they never cancelled me.
Just called CX to make 3 bookings in V class during 2 of the most popular chinese holiday period (1/10 & new year).
Good thing is that they can still confirm and hold my ticket before departure, I'm not sure if there is any limitation about how many tickets a DM can hold, I guess in future if DM need cheap Y class ticket, we have to call very early to book multiple possible flight and leave it to the last couple of days to ticket it.
Anyway, I think the V class will be the thing that I miss most. Did 180K miles all in V class last year, should be alright to re qualify again this year as already got 550 points with the first 2 month.
Good thing is that they can still confirm and hold my ticket before departure, I'm not sure if there is any limitation about how many tickets a DM can hold, I guess in future if DM need cheap Y class ticket, we have to call very early to book multiple possible flight and leave it to the last couple of days to ticket it.
Anyway, I think the V class will be the thing that I miss most. Did 180K miles all in V class last year, should be alright to re qualify again this year as already got 550 points with the first 2 month.
Apr 14, 2016, 1:28 pm
#671
Join Date: Jul 2015
Posts: 8
Not sure if keep taking CX LAX - HKG - LAX and accrual with MPC are worth it for me, but it does not seem I have any choice at all if I want the shorter flight duration that only CX can offer for LAX - HKG - LAX.
Alternatively, I can do AA but the route becomes bothersome with LAX - DFW - HKG and back.
3 RT's per year with this route and some US domestic and intra-Asia.
Any advise?
Alternatively, I can do AA but the route becomes bothersome with LAX - DFW - HKG and back.
3 RT's per year with this route and some US domestic and intra-Asia.
Any advise?
Apr 14, 2016, 4:39 pm
#672
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
System Maintenance
We apologise the page that you requested is not available at the moment. Please click here to go to our home page. If you need further assistance, please contact our Global Contact Centres at + 800 2747-3333. For hotels and packages, please contact +852 2747 3311.
For member services, please contact The Marco Polo Service Centre at + 852 2747-5500, or Asia Miles Service Centre at + 852 2747-3838.
* Please note "+" denotes International Access Prefix.
Notice to Marco Polo Club members:
We are in the process of preparing the new club points system - converting your club miles or club sectors to club points in all accounts and activating new mid-tier benefits for those eligible during this period. To access Online Check-in or Manage booking, please log in as a non-member. To ensure that eligible bookings made during the maintenance period are credited to your account, please input your membership number via Manage booking after the maintenance period. Should you need any urgent assistance, club members can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply). We appreciate your patience and understanding, and we look forward to welcoming you to the next chapter of the Marco Polo Club.
We apologise the page that you requested is not available at the moment. Please click here to go to our home page. If you need further assistance, please contact our Global Contact Centres at + 800 2747-3333. For hotels and packages, please contact +852 2747 3311.
For member services, please contact The Marco Polo Service Centre at + 852 2747-5500, or Asia Miles Service Centre at + 852 2747-3838.
* Please note "+" denotes International Access Prefix.
Notice to Marco Polo Club members:
We are in the process of preparing the new club points system - converting your club miles or club sectors to club points in all accounts and activating new mid-tier benefits for those eligible during this period. To access Online Check-in or Manage booking, please log in as a non-member. To ensure that eligible bookings made during the maintenance period are credited to your account, please input your membership number via Manage booking after the maintenance period. Should you need any urgent assistance, club members can call the worldwide, toll-free, service line at +800 2747 5500 (international prefix may apply). We appreciate your patience and understanding, and we look forward to welcoming you to the next chapter of the Marco Polo Club.
Latest update: 13 Apr 2016 15:30 HKT (GMT+8)
Account holders will be unable to log in to their accounts or redeem reward tickets from 18:00 14 April (Thursday) to 18:00 15 April 2016 (Friday) Hong Kong Time (GMT +8). Customers will also be unable to register for an account during this time.
Apr 14, 2016, 7:34 pm
#673
Join Date: Jan 2011
Posts: 2,346
We are upgrading our online services, and some online account functions may be affected.
Latest update: 13 Apr 2016 15:30 HKT (GMT+8)
Account holders will be unable to log in to their accounts or redeem reward tickets from 18:00 14 April (Thursday) to 18:00 15 April 2016 (Friday) Hong Kong Time (GMT +8). Customers will also be unable to register for an account during this time.
Latest update: 13 Apr 2016 15:30 HKT (GMT+8)
Account holders will be unable to log in to their accounts or redeem reward tickets from 18:00 14 April (Thursday) to 18:00 15 April 2016 (Friday) Hong Kong Time (GMT +8). Customers will also be unable to register for an account during this time.
Apr 14, 2016, 7:58 pm
#674
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
A database with millions of entries does not update instantaneously. And in this case all of the members need to be on the same "level" at the same time.
Could they have done it faster? Probably, but short cuts tend to have risk rates at a higher level.
Happy wandering
Fred
Apr 14, 2016, 9:05 pm
#675
Join Date: May 2009
Posts: 6,978
A database with millions of entries does not update instantaneously. And in this case all of the members need to be on the same "level" at the same time.
Could they have done it faster? Probably, but short cuts tend to have risk rates at a higher level.
The IT company I worked for has contracts that converts many Chinese municipal government's system from one to another. Millions of records, after 2-3 months of planning ahead the actual conversion took less than 6 hours.