Last edit by: Prospero
For the latest updates and discussion related to the champagnes on offer, please visit the sister thread linked below
JFK Chelsea Lounge | la mise à jour du champagne
JFK Chelsea Lounge | la mise à jour du champagne
British Airways and American Airlines Chelsea Lounge - JFK Terminal 8
#707
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
I was excited to try out this lounge next month in F, but after reading the reviews and feedback here, I have to question if it's worthwhile. It looks slightly nicer than the old FL.
Really solid job in cost cutting and annoying your best customers.
Really solid job in cost cutting and annoying your best customers.
#708
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,173
Just sharing this as a datapoint, I am at the Virgin Atlantic Clubhouse in JFK right now and you would be much more disappointed with them than BA/AA & Chelsea when you see the current menu is not identical to what's on the VS website but far much inferior.
Until Delta opens their Delta One Lounge, I don't think there would be any superior lounge than Chelsea which offers lounge access on a direct London service from JFK.
Edit: There is United Polaris out of EWR as a better alternative compared to Chelsea
The AF Lounge First Class section and LH First Dining & Wining are also available if someone is willing to connect and if it's a big spender.
Until Delta opens their Delta One Lounge, I don't think there would be any superior lounge than Chelsea which offers lounge access on a direct London service from JFK.
Edit: There is United Polaris out of EWR as a better alternative compared to Chelsea
The AF Lounge First Class section and LH First Dining & Wining are also available if someone is willing to connect and if it's a big spender.
I’m curious to see if the new DL One lounge lives up to the hype and is similar to the Polaris lounge. They badly need a solution to the Sky Club disaster for premium passengers.
I haven’t been to the Newark Polaris lounge, but a recent TR indicated it was slammed during peak hours (basically standing room only), which is similar to my December experience in Chicago where there was a long list to get a table for dining (made-to-order food is only served in the dining area).
Ideally management will actually listen / incorporate feedback to get the lounge on par with its predecessors (I’ll be sharing mine on Tuesday).
#709
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
As a teenager, I had a job on the tills at Kwik Save in Bolton. We used to have one of these there. Every time your till got full of bank notes, you’d roll them up, stick them in a little bag, insert the bag into the chute, hit the red button and it would be sucked upstairs to the cash counting room.
#710
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,722
Looking forward to checking out Chelsea next week, I think. I mean I was really excited when I saw the bloggers opening reviews and the champagne list but now I see all the above and it looks like the same food and same issues as FFD. FFD was often out of LPGS, had major execution issues in the kitchen not to mention even timing issues (45 min wait for ravioli once). No one running FFD had any true F & B background. It was amazing for the service & privacy but the food was never good. I was hoping they would up their game with a new chef and some new ppl cooking on the line but I think its the same crew.
I was hoping to have both Krug & LPGS and it seems from above neither will be available? What would be the best one to try if those arent available?
I was hoping to have both Krug & LPGS and it seems from above neither will be available? What would be the best one to try if those arent available?
#711
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,780
#713
Join Date: Nov 2012
Location: LHR, SAN
Programs: BA GGL, AA PLT, VS-curious
Posts: 1,487
Still LP rose, still same menu.
I purposely handed my AA issued domestic BP which only says emerald, not GGL, and was directed to Soho. I said that I was GGL and was let in on my word.
Rona just stopped by my seat for a chat, she says it’s quite good working over here now but is also glad to see they are trying to improve it. Which is a very Rona thing to say!
I purposely handed my AA issued domestic BP which only says emerald, not GGL, and was directed to Soho. I said that I was GGL and was let in on my word.
Rona just stopped by my seat for a chat, she says it’s quite good working over here now but is also glad to see they are trying to improve it. Which is a very Rona thing to say!
#714
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,722
Still LP rose, still same menu.
I purposely handed my AA issued domestic BP which only says emerald, not GGL, and was directed to Soho. I said that I was GGL and was let in on my word.
Rona just stopped by my seat for a chat, she says it’s quite good working over here now but is also glad to see they are trying to improve it. Which is a very Rona thing to say!
I purposely handed my AA issued domestic BP which only says emerald, not GGL, and was directed to Soho. I said that I was GGL and was let in on my word.
Rona just stopped by my seat for a chat, she says it’s quite good working over here now but is also glad to see they are trying to improve it. Which is a very Rona thing to say!
I really dont care as long as they have Krug or LPGS so now I'm really bummed and thinking maybe just fly into DCA instead of JFK and down to DCA to get Chelsea. However, recliner F seats for cross country are horrible.
Last edited by Prospero; Jan 17, 2023 at 4:42 am Reason: Repair quotation frame
#715
Join Date: Dec 2017
Posts: 833
That said, I suspect the main cost issue, was the cost of finding a space large enough. It feels like a lot of the compromises came about because they didn't have enough space to work with.
#716
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
Oh for the luxury of a recliner seat on intra-Europe J flights
#717
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Looking forward to checking out Chelsea next week, I think. I mean I was really excited when I saw the bloggers opening reviews and the champagne list but now I see all the above and it looks like the same food and same issues as FFD. FFD was often out of LPGS, had major execution issues in the kitchen not to mention even timing issues (45 min wait for ravioli once). No one running FFD had any true F & B background. It was amazing for the service & privacy but the food was never good. I was hoping they would up their game with a new chef and some new ppl cooking on the line but I think its the same crew.
I was hoping to have both Krug & LPGS and it seems from above neither will be available? What would be the best one to try if those arent available?
I was hoping to have both Krug & LPGS and it seems from above neither will be available? What would be the best one to try if those arent available?
No clue Rona is, but the menus look the same in the sense of design and how they do their write ups. Pics I've seen arent anything special. My experiences at FFD included food being brought nowhere near proper temp, food being brought really late multiple times and also some servers who while possibly good intentioned were absolutely clueless about the food or the drinks. I tend to not think as highly as some of the servers who have been mentioned on the AA thread. I feel sometimes it felt fake.
I really dont care as long as they have Krug or LPGS so now I'm really bummed and thinking maybe just fly into DCA instead of JFK and down to DCA to get Chelsea. However, recliner F seats for cross country are horrible.
I really dont care as long as they have Krug or LPGS so now I'm really bummed and thinking maybe just fly into DCA instead of JFK and down to DCA to get Chelsea. However, recliner F seats for cross country are horrible.
Post-COVID the service levels in the USA and the expectations are much lower than what it used to be. That is why Chelsea is even a downgrade compared to the old Flagship First Dining which had at least a decent level of meals including a proper menu. However, if you do fly from Chelsea, I am really looking forward hearing your opinion.
By the way, it's true that it's Sodexo who still runs the new lounges, and the customer facing FFD staff is at Chelsea which are joined by some of the BA Terminal 7 Concorde Room staff.
#719
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,827
- arriving in F on BA
- being GGL (despite some agents having been instructed incorrectly, and until they change the text on the website, which I would recommend to have handy if not arriving in F)
#720
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
The thing is - they probably spent a lot of money. Just spent the money ticking the wrong boxes.
That said, I suspect the main cost issue, was the cost of finding a space large enough. It feels like a lot of the compromises came about because they didn't have enough space to work with.
That said, I suspect the main cost issue, was the cost of finding a space large enough. It feels like a lot of the compromises came about because they didn't have enough space to work with.