'A Very British Airline' : BA Documentary, airs BBC2 from Mon 2 June
Jun 10, 2014, 6:56 am
#616
Join Date: Jun 2014
Posts: 3
I have and most people need to know how an airport runs and who does what, it was apparent he didn't know who did what or have anything constructive to say in the meeting.
I had to laugh when he told someone to mention duty free...
Jun 10, 2014, 6:57 am
#617
Join Date: Jul 2011
Programs: Mucci de la Cuisine Arienne du Rseau Courte Dure de British Airways
Posts: 4,704
Well this has put me off BA in New York, run by a boy with no experience, surely they could have trained him in Heathrow first! I used to work at Heathrow during crisis situations and the managers need to know how an airport works and how to trouble shoot before it happens... definitely flying on a USA based carrier into NY now.
It is apparent it is whether your face fits and they did look to find fault with Jodie, I am sure she will find another airline that is more fun to work for. They do use cabin crew ( hardly qualified) during the interview process, many years ago I applied and got to the 3rd interview out of 4 but it was apparent the cabin crew who were selecting and assessing us with no training picked people they liked and if they face fitted. They don't like assertive people who are a threat to their jobs but people they can mould and do as they are told.
Jodie will hopefully find a job on Virgin and Alice will get bored of being treated as a minion after 18 months and they will try to offer her something in head office training to keep her...
The snapshot for being late because of an accident which other members of staff were caught up in was unfair, what if she had an accident herself trying to get to work. No job is worth it especially as public transport was not an option.
The class barrier is all too evident, so much focus on the small percentage of F and CW passengers who probably don't watch the show indicating they give everyone else a sub standard service.
What BA need to realize its not just about standards but understanding people want to be treated as customers regardless of what they have paid.
It is apparent it is whether your face fits and they did look to find fault with Jodie, I am sure she will find another airline that is more fun to work for. They do use cabin crew ( hardly qualified) during the interview process, many years ago I applied and got to the 3rd interview out of 4 but it was apparent the cabin crew who were selecting and assessing us with no training picked people they liked and if they face fitted. They don't like assertive people who are a threat to their jobs but people they can mould and do as they are told.
Jodie will hopefully find a job on Virgin and Alice will get bored of being treated as a minion after 18 months and they will try to offer her something in head office training to keep her...
The snapshot for being late because of an accident which other members of staff were caught up in was unfair, what if she had an accident herself trying to get to work. No job is worth it especially as public transport was not an option.
The class barrier is all too evident, so much focus on the small percentage of F and CW passengers who probably don't watch the show indicating they give everyone else a sub standard service.
What BA need to realize its not just about standards but understanding people want to be treated as customers regardless of what they have paid.
The selectors at BA have extensive training in selection skills and in anti-discrimination legislation. Some of them are crew (currently Mixed Fleet CSM) but also management and external recruitment consultants are used, usually one cabin crew member and one from either management or a recruitment consultant in the main interview section.
They use a specific criteria to mark candidates on and someone just liking you will not get you a job in BA as it depends on what you say and how you act in the scenarios and the group excesses. Your ability to work in a team, empathise with customers and your whole attitude to customer service is all taken into account using actual examples from talking to you and watching you.
People who fail the interview often make up stuff to justify why they did not get in which is understandable and part of human nature. Of all those interviewed only a small number get accepted each day.
Jun 10, 2014, 7:06 am
#618
Join Date: Jun 2014
Posts: 3
There are lots of inaccuracies in your post.
The selectors at BA have extensive training in selection skills and in anti-discrimination legislation. Some of them are crew (currently Mixed Fleet CSM) but also management and external recruitment consultants are used, usually one cabin crew member and one from either management or a recruitment consultant in the main interview section.
They use a specific criteria to mark candidates on and someone just liking you will not get you a job in BA as it depends on what you say and how you act in the scenarios and the group excesses. Your ability to work in a team, empathise with customers and your whole attitude to customer service is all taken into account using actual examples from talking to you and watching you.
People who fail the interview often make up stuff to justify why they did not get in which is understandable and part of human nature. Of all those interviewed only a small number get accepted each day.
The selectors at BA have extensive training in selection skills and in anti-discrimination legislation. Some of them are crew (currently Mixed Fleet CSM) but also management and external recruitment consultants are used, usually one cabin crew member and one from either management or a recruitment consultant in the main interview section.
They use a specific criteria to mark candidates on and someone just liking you will not get you a job in BA as it depends on what you say and how you act in the scenarios and the group excesses. Your ability to work in a team, empathise with customers and your whole attitude to customer service is all taken into account using actual examples from talking to you and watching you.
People who fail the interview often make up stuff to justify why they did not get in which is understandable and part of human nature. Of all those interviewed only a small number get accepted each day.
Personally I did the interviews out of curiosity because my friends were doing it ( I was very young and it was last century), but also many of my friends who work as cabin crew get disillusioned after a few years.
I think the point is that the job is no longer as prestigious as they think it is.
Jun 10, 2014, 7:27 am
#619
Join Date: Jul 2011
Programs: Mucci de la Cuisine Arienne du Rseau Courte Dure de British Airways
Posts: 4,704
Your post is very predictable and your opinion. It is apparent others have this opinion and not only me. I have many friends who work for BA and those who have and left who tell me their experiences. That is your opinion, but also having had worked in recruitment I will hold up my hand that appearances make a difference and also whether I liked them and anyone who denies this is lying IMHO.
Personally I did the interviews out of curiosity because my friends were doing it ( I was very young and it was last century), but also many of my friends who work as cabin crew get disillusioned after a few years.
I think the point is that the job is no longer as prestigious as they think it is.
Personally I did the interviews out of curiosity because my friends were doing it ( I was very young and it was last century), but also many of my friends who work as cabin crew get disillusioned after a few years.
I think the point is that the job is no longer as prestigious as they think it is.
Jun 10, 2014, 8:12 am
#621
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,288
Why Jodi was given a place on the course has left me somewhat baffled though. I was giving her the benefit of doubt after the first episode but her performance last night showed her attitude was not right...she was a bit scary to be honest.
Jun 10, 2014, 8:25 am
#622
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,113
Jun 10, 2014, 8:36 am
#623
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
I'm good at this. How do I join?
Jun 10, 2014, 8:42 am
#624
Join Date: Dec 2013
Posts: 133
Your post is very predictable and your opinion. It is apparent others have this opinion and not only me. I have many friends who work for BA and those who have and left who tell me their experiences. That is your opinion, but also having had worked in recruitment I will hold up my hand that appearances make a difference and also whether I liked them and anyone who denies this is lying IMHO.
Personally I did the interviews out of curiosity because my friends were doing it ( I was very young and it was last century), but also many of my friends who work as cabin crew get disillusioned after a few years.
I think the point is that the job is no longer as prestigious as they think it is.
Personally I did the interviews out of curiosity because my friends were doing it ( I was very young and it was last century), but also many of my friends who work as cabin crew get disillusioned after a few years.
I think the point is that the job is no longer as prestigious as they think it is.
To me that's a very unprofessional, and a very untrue statement.
I work with people that I may not particularly like but I won't deny they are very good at their job.
Jun 10, 2014, 8:46 am
#625
Join Date: Feb 2009
Programs: Mucci, BA, Hilton.
Posts: 1,158
Jun 10, 2014, 8:49 am
#626
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
So you've passed and failed people on if you like them in an interview rather than their suitability to do the job?
To me that's a very unprofessional, and a very untrue statement.
I work with people that I may not particularly like but I won't deny they are very good at their job.
To me that's a very unprofessional, and a very untrue statement.
I work with people that I may not particularly like but I won't deny they are very good at their job.
Jun 10, 2014, 8:54 am
#627
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,130
Well this has put me off BA in New York, run by a boy with no experience, surely they could have trained him in Heathrow first! I used to work at Heathrow during crisis situations and the managers need to know how an airport works and how to trouble shoot before it happens... definitely flying on a USA based carrier into NY now.
Apart from the slightly grim F lounge and crap wi-fi, it's excellent.