'A Very British Airline' : BA Documentary, airs BBC2 from Mon 2 June
Jun 10, 2014, 2:00 am
#586
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,584
The whole premium thing seemed laughable. With all the comments of the number of million/billionaires in NYC and China, they seemed to be intimating that BA is all about wealthy individuals paying $10k single JFK-LHR in F, or $9k LHR-LAX in CW, rather than the airline offering a decent business product, overwhelmingly filled with for people travelling for work or making use of a good FF programme. Does this mean BA doesn’t really want my business?
Looking around a CW cabin, you’d hardly call it posh or full of people who are always used to getting their own way. Yes, of course some will be wealthier/have more senior jobs than others, but it’s not exactly full of the aristocrats that would have travelled first class on ocean liners 100 years ago.
I like CW – I find it a comfortable and relaxing way to fly. On board I don’t find it luxurious or pretentious, and I think the programme/management chat is doing the product a disservice.
Looking around a CW cabin, you’d hardly call it posh or full of people who are always used to getting their own way. Yes, of course some will be wealthier/have more senior jobs than others, but it’s not exactly full of the aristocrats that would have travelled first class on ocean liners 100 years ago.
I like CW – I find it a comfortable and relaxing way to fly. On board I don’t find it luxurious or pretentious, and I think the programme/management chat is doing the product a disservice.
Jun 10, 2014, 2:22 am
#588
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,194
I have the sensation that the "Premium" aspect they went on about so much doesn't apply to older people flying for leisure in CW. I can only think of a couple of occasions where CC actually made me feel "premium".
As to dress standards, I feel quite sure that the requirements for "delegates"
are at the top end of the scale.
Slightly better than last week's programme, but still somewhat disappointing. The fawning focus on F and CW pax must have irritated many of the general public who could never aspire to flying in those seats.
As to dress standards, I feel quite sure that the requirements for "delegates"
are at the top end of the scale.Slightly better than last week's programme, but still somewhat disappointing. The fawning focus on F and CW pax must have irritated many of the general public who could never aspire to flying in those seats.
Jun 10, 2014, 2:30 am
#590
Join Date: Oct 2012
Location: Wirral, UK
Programs: BAEC Silver, IHG Gold, Hilton Diamond
Posts: 432
Also if I was to offer a 'full fat coke' to any of my foreign friends, I'd certainly be met with a blank stare.
Jun 10, 2014, 2:38 am
#591
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Jun 10, 2014, 2:39 am
#592
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,476
I'm beginning to think that if some of you who were so upset about the programme don't fly BA any more then maybe there will be more redemption seats for the rest of us ...
Anyway, back on topic: a far better episode last night than week one, mainly because it was operation focussed. The CTU route launch was interesting (shame they didn't get into the nitty gritty of the choice, the issues faced, etc); the JFK story was also interesting - again, a shame they didn't touch more on the issues of proactive cancellation, diverts and how they sort them, issues over the lounges.
A shame too that the whole issue of China/Far East vis-a-vis AY, AF, LH wasn't touched on. But in reality, a much better episode.
Also: Seems everyone thinks they are an HR professional, based on the comments above ... but as a paying pax, I'd rather have someone like Alice serve me, than someone like Jodi. Why? Well based on the snapshot (no, no pun intended) of what we saw of them, I just liked Alice more - maybe that's because of her attitude, or how she looked, or how she behaved. I'm not sure - it's Unconcious Bias we all have, which makes us favour something over another thing.
As far as I know ORD, BOS & ZRH aren't MF routes, so I won't have the pleasure of seeing any of these recruits in the near future.
Anyway, back on topic: a far better episode last night than week one, mainly because it was operation focussed. The CTU route launch was interesting (shame they didn't get into the nitty gritty of the choice, the issues faced, etc); the JFK story was also interesting - again, a shame they didn't touch more on the issues of proactive cancellation, diverts and how they sort them, issues over the lounges.
A shame too that the whole issue of China/Far East vis-a-vis AY, AF, LH wasn't touched on. But in reality, a much better episode.
Also: Seems everyone thinks they are an HR professional, based on the comments above ... but as a paying pax, I'd rather have someone like Alice serve me, than someone like Jodi. Why? Well based on the snapshot (no, no pun intended) of what we saw of them, I just liked Alice more - maybe that's because of her attitude, or how she looked, or how she behaved. I'm not sure - it's Unconcious Bias we all have, which makes us favour something over another thing.
As far as I know ORD, BOS & ZRH aren't MF routes, so I won't have the pleasure of seeing any of these recruits in the near future.
Jun 10, 2014, 2:42 am
#593
Join Date: Dec 2010
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,279
On the lateness. At the beginning of the course, all candidates were told that punctuality was non-negotiable. The trainees have the responsibility to be where they need to be when they need to be there. I am fed up of meeting and working with people who bleat about things (they have messed up) not being their fault and accepting no responsibility for their actions or blaming somebosy or something else.
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
Jun 10, 2014, 2:44 am
#594
Join Date: Dec 2010
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,279
As for the training being silly or patronising, the end product (for the overwhelming majority of the time) suggests that the training is impactful and means that the service we receive is head and shoulders above the competitors.
They must be doing something right.
They must be doing something right.
Jun 10, 2014, 3:09 am
#595
Join Date: Dec 2006
Location: Lewes
Programs: HiltonH. Gold Starwood Gold BA BLUES! Mucci.
Posts: 4,835
There is a difference Harry Holden 68 between things you have control of and things you don't .
If people are always late, tardy, not up to the job then fine....
Whilst I have never missed a flight (or a tide!) things happen. Getting up a sparrows for no good reason, being ridiculously early when there is no call for it will have a knock on effect on your health. 4am is called the death hour for good reason.....
If people are always late, tardy, not up to the job then fine....
Whilst I have never missed a flight (or a tide!) things happen. Getting up a sparrows for no good reason, being ridiculously early when there is no call for it will have a knock on effect on your health. 4am is called the death hour for good reason.....
Jun 10, 2014, 3:28 am
#596
Join Date: Jul 2009
Posts: 498
On the lateness. At the beginning of the course, all candidates were told that punctuality was non-negotiable. The trainees have the responsibility to be where they need to be when they need to be there. I am fed up of meeting and working with people who bleat about things (they have messed up) not being their fault and accepting no responsibility for their actions or blaming somebosy or something else.
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
Jun 10, 2014, 3:30 am
#597
Join Date: Jul 2009
Posts: 498
There is a difference Harry Holden 68 between things you have control of and things you don't .
If people are always late, tardy, not up to the job then fine....
Whilst I have never missed a flight (or a tide!) things happen. Getting up a sparrows for no good reason, being ridiculously early when there is no call for it will have a knock on effect on your health. 4am is called the death hour for good reason.....
If people are always late, tardy, not up to the job then fine....
Whilst I have never missed a flight (or a tide!) things happen. Getting up a sparrows for no good reason, being ridiculously early when there is no call for it will have a knock on effect on your health. 4am is called the death hour for good reason.....
Jun 10, 2014, 3:48 am
#598
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
Just finished watching the second episode.
The training aspect is just silly. As for Jodie, she was sacked for a reason and I'm glad to see her go. Not to mention she didn't take her job seriously. Forgot her cover in the car? Didn't put on much lipstick?
I really liked the operation side. I wish they'd concentrate more on that then the drama that is the training course. Glad to see the girl that likes plane spotting achieve her goal.
The training aspect is just silly. As for Jodie, she was sacked for a reason and I'm glad to see her go. Not to mention she didn't take her job seriously. Forgot her cover in the car? Didn't put on much lipstick?
I really liked the operation side. I wish they'd concentrate more on that then the drama that is the training course. Glad to see the girl that likes plane spotting achieve her goal.
Jun 10, 2014, 3:50 am
#599
Join Date: Jul 2013
Location: scotland/EDI
Programs: BAEC , M&M , VIRGIN FC , FLYING BLUE
Posts: 1,438
On the lateness. At the beginning of the course, all candidates were told that punctuality was non-negotiable. The trainees have the responsibility to be where they need to be when they need to be there. I am fed up of meeting and working with people who bleat about things (they have messed up) not being their fault and accepting no responsibility for their actions or blaming somebosy or something else.
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
On the how long to leave... long enough is the answer. I left home at 4am this morning to arrive at the office at 6am to make sure I was in time for a 9am meeting. That is taking responsibility Jodi.
On the premium language, explaining enhancements away in a premium way makes it easier to accept that I cannot have my first choice meal or wine...
but arriving at your office 3 hours before a meeting an odd time may be ok but doing this on a regular basis will seriously put at risk the health of your mind and body
sometimes things happen in life which are totally outwith our control
everyone knows this and everyone has to accept this